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I have set up a custom email template for email invoices but new invoicing has altered it and includes our organization name instead of using my email template.
This has caused confusion with customers as the Company and trading as Business names are different. At least if I customize a template it should show my chosen name, but looks like new invoicing overwrites that altogether!
Please do not retire Classic invoicing until new invoicing is fit for purpose.

is there a fix for this yet?

This is still causing issues and we need to have a resolution on this. Those who have commented here will not be the only ones affected, as many companies have trading names. When can we expect a change here?

We also have different trading names under the same entity, and this change (that took us totally by surprise) confuses the hxxx out of our different customer groups. Please please please, Xero, fix this ASAP !!! Otherwise we may have to change accounting systems, as this is a real no-go. Thnak you !!!!

Totally agree! Or even make this 'bold legal name' field an editable 'business name' field of a business name in the email set up for sending invoices so you can allocate what you wish this to say. Perhaps have a drop down list of the trading names used within the Xero platform to choose from?? in the email template settings.

A custom email or invoice needs to be just that - custom and be able to be customised and currently we no longer have that option. I have been advised my only options are to go back to sending emails manually or change the legal trading name each time I need to send from a specific trading business under the main company. Neither of these scenarios are great.

I did enquire if we can remove this legal trading name html field from our platforms' backend email template however the Xero support were not keen to explore this idea.

The idea for this change was okay but not a lot of thought of consultation was made before it happened. If you take a look now at my emails, I outline to the client 3 times within the new template that they have an invoice due and for how much. It is stated it in the email subject line and the body of the email but now I have a big bold headings at the top of the email which is a bit too much. Kind of like writing in capitals when you want to shout at someone....... not how I like to treat my clients as they are wonderful.

The company name for Xero invoice reminders is pulled from the legal/trading name in the organisation settings. However, the legal name is not the name that our clients know us as. When they get reminders, the reminders come from the legal name and that is confusing. I would like the reminders to be pulled from another field that contains the business trading name. The issue arises becasue the legal name is required to be entered into the legal name field if we want to use eInvoicing.

So frustrating that Xero made these changes which were not needed and can't be removed. I've emailed support and they had nothing better to say than share your thoughts on our customer feedback page, which is a complete waste of time as Xero staff either don't bother reading the posts or don't listen, not sure which but never seen them actively fix anything that customers complain about in the forums.

With the new changes I have a major problem. I operate with two totally different business names under one company. Please change back to how it was or give us the option to choose what legal/trading name we want to show on emails

We operate under different DBA's, and when reporting 1099's or when other businesses request a w-9, the confusion continues because we are unable to take away the name of our account on xero from an email. Seems like such a simple option to be able to edit when customizing an email template, how is this not possible? Very frustrating.

On the invoice emails, the ability to change the name of the business outside of the trading name. Under the new system, all emails are headed with the Organisation Trading Name found in Organisation settings, regardless of the invoice template/brand selected. When 2 trading names are under the same company, it is necessary to be able to send accurately branded invoice emails for both trading names from the same account. The old system did not have this issue, although the ability to add more than one trading name in Organisation settings and select the appropriate email header would also fix the problem.

Pretty poor to make this change without advising customers. I operate two Trading As busineses under on Family Trust. This is unacceptable. Please change back to how it was or give option to not show on emails

We manage the distribution & invoicing for one of our clients under their brand and can't have our personal brand showing on their invoices. This is a major issue.

Remove or option to not display Legal Name on invoice emails. We trade as a Pty Ltd. Our legal name is a family trust - a change has been made recently whereby this is now being displayed on the invoice emails. Please give us the option to revert to how the email previously displayed.