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The new prediction function creates an error when our typing is intercepted by autosave procedure. It can be something else, but it looks to me as autosave connected. If you type, for example, 415 as the ledger account code, and the “delay” caused by autosave happens after you typed 41, Xero will record 410 account ledger instead of 415. It is extremely annoying! The correct outcome is an error notification “account 41 does not exist” or something like this. But Xero outsmarts itself and boldly records 410.

I have been sending copious screen shots of incorrect account codes suggested by Xero for months and months and months without any positive feedback on what Xero intends to do to fix the mess. When I finally spoke to an "Expert", he suggested Xero had no intention of doing anything about it and was sorry that in my case it didn't seem to be working to my satisfaction. WHAT A JOKE!!
In my situation, Xero gets it wrong 90% of the time. Auto pre-fill is a useless function and it is high time we have the ability to turn it off.

The auto suggest should also not be applying to line items for which you cannot save an account ($0 line items with qty). This means if you apply 100% discount to a line item it removes the account code, but then suggests an account each time you open the invoice.

As an example of what the AI is currently suggesting to me, it seems to think that I'm purchasing "Wages Payable" from Costco.

I fully admit to being biased against generative AI (analytic AI often has a use when deployed well, generative AI doesn't have a brain and I'd rather use mine), but frankly, the suggestions from Xero AI are useless, to the point I can't tell if it's generative or analytic AI.

With the new AI predictions on Accounts it is wasting my time to check what was auto filled - I copy invoices everyday to reconcile our revenue received from another POS system and it varies everyday which account I need to use.

My template has all revenue streams - which is why I copy it to make it quicker - but AI it predicting the same account for all lines.

This is SOO frustrating and time wasting as I need to check each account for accuracy and to select a different account is even more time consuming as I normally just tab across to enter the codes I know. With the prefilled account this is not an option as I first need to highlight the wrong account and then change it.

The new format invoicing has wasted my time by:
- date selection is now more time consuming
- the approve and email button is annoying as I do not email all my invoices as its purely to reconcile money from our POS systems - extra buttons to click
- prefill accounts has caused me to save mistakes that I need to go fixed as I didnt pick up what was selected or takes extra time to change
- used the new format for months so that it 'can learn' what I want - that has not happened. It just uses the same account over and over

CAN YOU PLEASE GIVE AN OPTION TO TURN OFF PREDICTIVE ACCOUNT PREFILL - THIS SHOULD BE AN OPTION AS EACH BUSINESS NEEDS ARE UNIQUE.

Surely a setting can be included to make this optional.
I understand AI is the new norm and it can be helpful, but in this case it is wasting time not saving time

This feature of auto populating the account and tax code is extremely frustrating and counter productive. In fact I would say quite dangerous. As an accountant I always say to my clients it is harder to go back to find and correct wrong account coding as getting it right when doing the initial coding.
It should be an option to turn off or on and not just the standard.

Creating invoices, when you type in the code, if you forget to choose that code it defaults to anything, in the old invoicing system once you typed in a code it came up with correct code under Account TAB

Our staff and our clients are very frustrated with this. AI is anything but intelligent in this matter. We set up templates to record our sales information from our POS systems. These entries can be quite long. Having the correct account codes is CRITICAL. We have spent countless hours finding errors and editing invoices, sometimes editing one invoice multiple times. Find and recode only helps when you know exactly what you are looking for.

I agree that having the capability to turn this feature off could be a simple fix.

This new "Artificial Intelligence" is lacking "intelligence"! I agree with the many other complaints here. The AI is overriding our accounts in our invoice templates to the SAME ACCT #. The only work around I have found is to add a value of $1 to each line/row. However, when using this "template" to copy and update for next invoice, client must remove all $1 values on the lines/rows that do not have an updated actual amount. WHY does Xero have to "break" something that did NOT need fixing? At the very least, there should be an option for each Xero account to "opt out" of the AI!!

We used saved invoice drafts with set templates for customers and we have noticed that when "saving & close" that any accounts that have a $0 value are now not saving and reverting to random accounts. Current advice from support is that we put $1 values into account lines so that they stay the same account, just so the account codes do not disappear, but this can cause risk of invoices with wrong values. We want to save draft invoices with $0 values as before "Approving" the invoice, we might change details or add in new values to accounts that originally were $0. This seems like a really simple feature from classic that worked and not sure why it had been removed - really doesn't make sense account values "auto-reverting" to a random account

Outside of this issue - am agreeing with most of the top Invoice issues at the moment

We use an invoice as a template to take up daily sales from the external POS system, and there are a large number of different line items with different account allocations. There is an issue at the moment with the chosen account allocation not saving to the account selected, with a seemingly random default account chosen by the system, which I believe is a known issue that the Product Team is investigating.

As part of solving that problem, it would be great if the account allocation isn't shown on the finalised invoice for any lines with a $0 value.

The ability to have a daily repeating invoice option would also be handy.