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I feel this is an important issue. Should something happen to the authoriser and they can not complete the approval (sever injury or death) how can the super be authorised? Just discovered a client has a deteriorating health issue and wanting to set up some back up options even though she is still very capable at present.

Ability for more than 1 person to be able to approve a superannuation payment in Xero. Currently only 1 nominated person can approve the superannuation payments, this becomes an issue if that person is sick, away on holidays, you have more than 1 person in an office sharing the workload. With the changes coming to pay employees' super at the same time as salary and wages, there needs to be the ability to have more than 1 person nominated to approve.

A 2nd person is definately needed in case of emergency or leave

This will be critical in Australia once the 'Payday Super' legislation comes into effect on 1 July 2026 as we will have to process super with each pay run. Having only one approver will cause a lot of problems if the approver is away, not to mention potential fines for late payment . We cant even manage/change the super approver ourselves as we have to go through our subscriber who is an external accounting firm.

Xero has a little over 18 months to implement this before payday super comes in and employers will be required to pay super on payday, even if the super authoriser is on leave.

I'm going to need Xero to pay my minimum 4 hour shift wages for each of the days I have to log in during my workplace's Christmas shutdown period in 2026, just to run super for clients and prevent them being late and subject to penalties. Looking at the calendar, that's at least five days worth because I'll have payday super on every single weekday except Fridays.

At least 2 people to authorise so that if one is away and uncontactable there is a backup.

More than one person should be able to process superannuation. At the moment only one person can process/ access super payments page. I know you can transfer access at any time to someone else, however if there was an accident and the person was unable to access Xero at the time to transfer access than Superannuation would be delayed causing potential legal issues for employers. I agree only one person should be able to access super at the one time but there should be a backup incase of emergency.

Crazy this is not an option

It is very frustrating only having one authorizer for Super Payment Approval. If you are overseas there is a significant delay in receipt and respond of requirement for code due to time differences. Other authorised payroll staff have to track down the one authoriser to finish the task. I don't understand why this is the case for super when they can approve and pay other payroll tasks. MYOB does not have this limitation so I am sure Xero can implement this into their workflow.

With all the compliances changes to superannuation payments and penalties associated, this is a critical requirement.

Anyone who creates a platform, who thinks only one person should be able to do any one task, has clearly not been in the real world of administration! Administration is usually a team effort of multiple people having the ability to do any task required within that team.
As we are probably all aware, super payments in the near future are moving towards having to be paid in line with the payrun it is associated with, which makes it even more critical to have more than one authoriser.
In the real world, people get sick, and there are lots of circumstances, including deaths, that happen without notice, and currently Xero does not support real life circumstances.

This is a serious oversight. There should always be a redundancy plan for time critical payments.

I agree with the comments below. It is essential to have a second Super Authoriser, if one person is on leave or unavailable super still needs to be paid on time.

I agree that we definitely need more than 1 authoriser for Auto Super.
This is really hard when the Authoriser is on leave and we cannot pay the Super until they return. Would be great if this could be looked into sooner rather than later. Thanks.

I agree with the comments below. It is essential to have a second Super Authoriser, if one person is on leave or unavailable super still needs to be paid on time.

We had a situation recently - fortunately we pay our clients' super monthly rather than quarterly (smooths out cash flow), and it was a monthly batch not an EOQ batch! The authoriser for the super batch for one client was out sick, and since it's illegal to require people to work while they're on sick leave, this client's super couldn't be authorised until they were back in the office. So it was late (with regards to our agreement with that client; thank everything that it was the April and not the June super!) and we had no way of fixing that.

Can we allow at least 2 users to authorize Super Payments. Let say for example if the authorized user is on leave and the super is due, then the organization is on the verge of not making the super payment on time and would be liable for penalties. Hence, this is something to consider

We are obviously a small business, and it’s not always possible for only one of us to authorize super payments! I find this absurd that we can’t have more than one authority for super payments!!!

Please allow a second person to authorise super payments.

I would think this is a critical issue that needs to be available for all businesses.