New Invoicing - Select default for 'Approve' Button e.g not 'Approve & Email
Can there be a system setting which controls the default option on Invoices for the Approve button.
It is currently Approve & Email and we would like to have the default as just Approve.
If it was a system setting companies could chose best option for them.

Hi community, we’ve just released some new keyboard shortcuts to new invoicing, that cut down the number of mouse clicks and help you perform actions on your invoice with some simple keyboard entry options.
There’s a range of different shortcuts that you can explore, and in particular a few that I wanted to call out for ‘Approve’ options that I know will be of most interest to you, here;
- Approve (Ctrl-Alt-A OR Cmd-Opt-A on a Mac)
- Approve & add another (Ctrl-Alt-O OR Cmd-Opt-O on a Mac)
- Approve & print PDF (Ctrl-Alt-R OR Cmd-Opt-R on a Mac)
- Approve & email / send eInvoice (Ctrl-Alt-E OR Cmd-Opt-E on a Mac)
While you get used to the combinations of shortcuts our product team have added small prompts to highlight these in the product, and if you’d like to view the full list of options you can see them all on Xero Central.
Thanks for all contributing, and staying plugged into updates on this idea.
Being upfront, we will continue to field feedback and revise this idea, but we don’t have plans for adding the ability to set your own default any time in the short term.
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Jeroen Brand commented
Hi Xero,
We are using Apple.
Cmd-Opt-A brings up a coding screen when on an invoice.
It does not achieve the intended action of Approve.A clear button at the bottom of the invoice where they eye rests after checking an invoice may be a more user friendly option? (This is what the old invoicing has, that is not by coincidence, that was thought through)
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Jenny Paterson commented
Thanks for not listening to your users who have been with you from the start. Obviously the new subscribers on 90% off plans get higher priority. This is a basic IT requirement - the least number of keyboard clicks. Approve - not Approve and email is commonsense.
Very unhappy user. Shortcuts don’t cut it. Try and listen to the users not the geeks in the development office. -
Annie Thorne commented
Shortcuts? This is not what has been requested. What has been requested is quite simple - leave the function that is currently available in 'classic' in place in 'new'.
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Lita Sheppard commented
Keyboard shortcuts to remember are definitely not solving the problem here. As majority agree set Approve as the default and drop down to add other tasks such as email. A lot of invoices are created and sent later/not sent. Simple solution here Xero.
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Brett Randall commented
Not all of our users will have the dexterity in the left-hand for that three-button press. Just put an option there to set the default. As a dev, I can tell you and your team: it's dead simple. Hour's work, and you're done. Stop assuming the accessibility needs of your customer-base.
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Jack Scanlan commented
This isn't what anyone asked for, it's good, but not what we wanted
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Mark Ashworth commented
Make this button configurable to have it as approve and add another if this is ones preference rather than default to approve and e-mail.
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Nick Montague commented
definitely make approve the first option - or show both buttons
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Brett Randall commented
Kelly, watch that vote counter keep going up... keyboard shortcuts don't work for everyone. An "Approve" button is essential.
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Robyn Ng commented
I am disappointed that the 'new improved system' still does not have a simple 'approve' button for invoices.
If it can't be chosen as a natural default, then please place 'approve' next to the 'approve and email' so we don't have to go searching for every single invoice. -
adrian walker commented
when invoicing on the new invoicing system the standard is set to "Aprove & Email" but it should be set to just "Aprove"?
This is adding more work and mouse clicks to a busy workload..
when I want to send invoices by email, I send my invoice pdfs via my business email system so it can be tracked better but also it is better.Also I print off invoices that get sent by post in a package or given by hand.
I am sure many other businesses will be the same, Xero should not assume all invoices are sent by email...!
I think the top main option should be "APROVE" and then if another option is required then it can be selected.
OR
Perhaps have two buttons 1) "APROVE" 2) "APPROVE & EMAIL"
We need to keep to a simple streamlined work load that is logical. -
Jennifer Tryggvason commented
Annoying and time wasting on a daily basis - use should be able to choose the default for the approve button or have it default to just "approve". It makes more sense to have to click more to do more, not click more to do less.
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Gaynor Perkins commented
I would definitely like the 'approve and email' not to be the default. Please re-instate the 'approve' especially due to the amount of votes on this post!
From a coding perspective - this would take minutes to implement...
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Robert McGrath commented
Having an accessibility function to change the default is not difficult from a coding perspective. This should not be an issue. Very disappointing
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Graeme Rose commented
This is driving me nuts! Running out of time for the classic invoicing option and still no changes have been made. Xero please can you at least give us the option just to approve like it used to be?
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Jim Morris commented
Nope, I hate "Approve and Email". Either make it just "Approve" or give us the option to set our own default.
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Kathy Skinner commented
NO DEFINITEY DO NOT like the option.
Kelly claims through testing they found the majority do email straight away more likely a minority but they are never going to admit they have stuffed up Xero in a big way from what it started out as.Who is the majority and what line of business are they from as they should say as maybe it is suited to some type of businesses but it doesn't work for every business.
Never in all the years have I been using Xero do I send the invoices out straight away.
They are double checked first as sometimes changes have to be made afterwards, and it's a nuisance when you have to then either re-send it with the changes or even if you cancel that one then send a new one entirely as they then sometimes think they've been invoiced twice even though you have told them ignore the first invoice.This option is a big failure and they shouldn't have done this. Who are they actually listening too in the end? Seems no-one of any significance especially the majority of users.
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Abby Stewart commented
Does anyone at all prefer the "Approve & Email" button?
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Kathy Skinner commented
I spoke to someone the other day who knew the original developers of Xero and knew what was needed, he agrees that these ones that are now doing the so called upgrades have no idea about how things need to work from an accounts side if not actually using it all the time.
Xero is slowly going backwards not forwards ever since it was sold yet they increase their prices every year for something that is getting less user friendly because they want pretty not functional and really don't care about their everyday users.
If they did they would be implementing everything that was in Classic and then looking at improvements from there.
All we get is gaslighted - all the recent changes across it are or weren't asked for then Kelly has the cheek to say that publishing of the GST returns is not in the immediate plans to bring it back but may be in the future.
I still won't use new invoicing until I have no choice in the matter and it definitely should be pushed out further until everything is sorted that is wrong with it. -
Jack Scanlan commented
less than a month until you delete classic invoicing and this still hasnt been implemented, along with all the other critical suggestions on the support page, either extend the deadline or make your dev team work