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Just how many is 'majority'?

I was just told by support that they will not be changing the button to "Approve". Why not make it an option for users to save their own default setting? I have not read one comment on any Xero forum where the user prefers the "Approve & Email" button.

This is going to create a lot of headaches for me and my staff.

Xero has basically said "no" in one of the other threads.

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/45438514-new-invoicing-select-default-for-approve-butto

When working with invoices and/or draft invoices, it would be super helpful if we can customize which "enter" option we'd prefer on top. So instead of "save and close" we can choose "save and add another" or "Approve and Email" we can choose "approve and View next" for draft invoices, etc. Preferably, it would be an option we can choose and apply based on invoice template (so different clients can have different defaults based on their needs/invoicing frequency). It would improve our speed with processing multiple invoices or bulk uploaded ones.

Approve and email should NOT be the default. This is going to create so many errors for my small business. Patients will get invoices that says they need to pay even though they have paid at the time. Users are consistently complaining about this and it needs to be fixed.

I submitted a support ticket and was told "Approve" would be the default due to so much backlash. There are only 2 weeks until the new invoicing is defaulted, and this has not been fixed.

I also never approve and email straight away as sometimes these get sent to another person first for review so SHOULD NOT BE THE DEFAULT. Stupid that they set that option as the default when it wasn't the option in classic.

They don't care what their users are saying judging by Kelly's comment above. They should have migrated everything from classic across then looked at adding options to that not change everything when moving over.
It is horrible to use and I dread having to use it when classic is no longer available.
So many requests have been put forward over the years and they ignore those and just do what they want because maybe there haven't been enough votes for a suggestion, or they turn off the ability to vote. Gone down hill and continuing to go downhill from what I see yet put their prices up but offer big discounts to new users and never mind long term users. Seems we're paying to cover the difference.

I agree with many of the comments below - I never email invoices and having a default of just "approve" used to be possible and having to go to the drop down list every time is really irritating! Surely a value could be added to the invoice settings panel to allow users to select what is the default action of this button?

Yes Yes Yes, I need this option. Most invoices I add to xero do not need to be emailed. So I would normally just approve or approve and print. Please bring this back or add a feature that will allow us to change the setting.

Please reconsider making this an option a user can set for a default that suits their workflow. While I'm sure Xero's own accounts staff wanted this for their monthly invoicing process, many many other businesses have a workflow for which 'Approve and Email' is potentially harmful to their brand. Digging in your heels on this one is harmful to *your* brand.

Absolutely doing my head in also. Why assume what we want? Give us the option!

Quickbooks has had this function for quite some time. Quickbooks these days is seeming more and more attractive, not least because talking to anyone at Xero is like hitting your head against a wall.

This whole new invoicing has been a shambles, adding in features that, as far as I can tell, no one was asking for, and in doing so ruining what was a perfectly good invoicing screen.

Xero, in case you haven't picked up, i'm an increasingly unhappy customer.

This is doing my head in too.

Some times I prepare invoices overnight but do not want to send them out until after lunch the next day. Example, I may work at night and finish doing invoices at say 11pm. I do not want my client to wake up and the first email of their day is an invoice from my firm. I would rather send it through after lunch that day.

Very stressful.

Additionally, given you were able to run both invoices systems, why the mandatory forcing of users onto the new system. Why not let us continue to be able to use the old system...?

Incredibly frustrated.

I wish there was an ability to set the company default button. Right now, with this button change, there are going to be problems in one of my organizations with invoicing. Xero should listen to its clients when they say this is an incredibly frustrating situation

I agree with Nigel Harper and adding it all to the settings menu than having a really clunky invoicing screen and layout. User profile or invoice setting being an obvious place. So many users don't issue invoices through xero.

As Posted other other threads: the answer is as follows:

Default Settings should be stored in the User Login Profile along side the Permissions assigned to the user for each company. These "Defaults" should include what the user wants as the default action for ANY Dropdown Button. EG. New Invoicing: Adding Billable Expenses - Add items SEPARATELY rather than as ONE. This used to be 2x buttons now it's a Dropdown Button with the wrong default 99% of the time. The same goes for New Invoicing Approval Button - Approval & Next or Submit for Approval & Next instead of Approve & Email. AND Next should be picked from the sort order in the Drafts Listing - Thus Chronoligical Order would be possible! (Or any order for that matter!)

By separating all these into different threads - the weight of sentiment is lost. Furthermore, once User Defaults are included in the User Login Profile - everyone gets to work they need to and are not forced to do anything that makes their job anymore difficult. The solution to this problem - done properly solves 10's or even 100's of problems. And the system is easily extendable if you ever try to make "improvements" again.

Please keep it at simply "Approve" and let the user decide what they then want to do with it. I cannot see that the majority of customers would want this. As a bookkeeper with many clients, I know few who would. In my practice I invoice customers monthly and complete and approve all my invoices before checking and doing a bulk email. I do not want to accidentally send an invoice and this is likely to happen under the New Invoicing. If left as is, there will be another extra step to change it to simply Approve

This is an absolute must!!! Some of my clients print off their invoices to go out with the goods and they invoices are not sent until after the process is completed in case the invoices need to be adjusted.

Other clients use different programs to send invoices and just adds alot of confusion and extra time to have to select to simply approve.

Other client prefer to select all the unsent invoices at once, after they have finished invoicing, allows time to double check before invoices are sent to clients.

it just seem that Xero is not really listening to clients. I don't know who was tested, but it wasn't me.

Two clicks instead of one is poor user interface design. I almost never email invoices from Xero for any of my clients - that's taken care of by other systems. Please fix this error so that the option used previously is the default.

Thanks for the update Kelly, like many other here, we simply cannot have Xero email the Xero invoice to clients as they get the invoice directly from another system. Two invoices will confuse clients and it's too easy on 'new invoicing' to accidentally send.

My solution for now: remove all the client email addresses from Xero... I hope I don't have to do that by hand!

There's no need to add a configuration, or keyboard shortcuts, or things like that. Simply show the option that the user used previously. If they used "Approve & Email" then show that next time. If they used "Approve and add another" then show that next time.

That will make everyone much more happy, regardless of which one they prefer.