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I hadn't realised the need for a % sign and luckily checked the invoice before sending as my 20% discount translated to 33.33%.

This is by far the biggest issue with the updated invoicing (one of many). We've spent years using the % as default , so much so that it has become second nature. now we are expected to remember to press the % button every time witch undoubtedly will get forgotten thus either costing me money or loosing business because I haven't given enough of a discount!!! I'm am shocked and most of all disappointed you guys at Xero for thinking this was a good idea

I shan't copy paste the bland PR response I got from Xero when I raised my frustration at the unnecessary hassle this causes our organisation, needless to say reading the blog posts about all the sparkly new features will not address this issue, nor is it best practice for interactive customer service! If a customer is disgruntled, don't simply refer them to a PR article that does nothing to understand or address the issue!

Scoring an own goal in order to try and wipe out the deficit of scoring the original own goal.

Do better and reintroduce default % discount, or the option to default please.

The only reason we haven't adopted new invoicing yet. Please make a change before you turn off classic invoicing!

We use discounts for our business all the time. The default used to a percentage, so why have you changed the default to $ in new invoicing. This has already caught me and my staff out. We should be able to choose what our default is in the invoice settings. If we forget to type the % (will happen often as we are not used to having to) this will cost us significant profits. Please ensure this is an option before retiring the classic version!

As a xero partner, my clients have refused to move to the new invoicing for exactly this reason. Most of my clients are tradies and when they are discounting, it's usually a percentage. The previous default in classic invoicing used to be a percentage, so those that have made the transition have been caught out, they are so used to just entering the discount amount with out the % sign, that this has resulted in examples where they have discounted too much eg. a $40.00 item that was supposed to have 20% discount applied, actually had $20.00 discount applied (giving the client a 50% discount in error)

Please sort this before retiring the classic invoicing!!!!!

Xero please allow users to set the discount to a percentage in the main settings for the new invoicing module BEFORE retiring the classic ....

An alternative to options suggested (clicking on a dropdown to choose between $ or % or making % the default rather than $) is to
MAKE THE TYPE OF DISCOUNT DEFAULT (% or $) AN OPTION IN THE TEMPLATE SET UP. I suspect most business use % as a default.

Now an issue with invoicing as well.

I have been forced to use the new layout as the old version has a different issue.
This is going to cause invoices to go out with the incorrect discount.

Why on earth would Xero change a default like this? Any decent UI developer knows that changing defaults is breaking programming rule 101.

100%. its a fiddly change to make on every line

This has been a problem for months now. Do we have even a rough time for implementation? Surely default to percent and type $ to make it a dollar discount must be the obvious solution as it doesn't involve breaking the standard workflow and be easy to solve. A dropdown or checkbox at the top would be another easy fix. When can we expect a solution? Thx

The margin for unintentional error has greatly increased - I would like to see users be allowed to set this to default to their organisation's preference instead of having to manually input the % symbol each time. We could then possibly have a tick box to switch the discount column to numerical if and when required, without impacting the company default setting.
Please Xero, do something about this, I am sure the majority of users calculate discounts as a percentage.

Come on XERO how many more complaints before you listen? This is costing YOUR customers money and time.

I definitely second this request as the additional tedious work this new functionality has created nothing positive for our business as it is only adding additional work (which is extending on our workload).

Therefore, I would like to have the setting in the new Quote amended so that when I add '10' to the discount field it automatically calculates this figure as a percentage and I don't have to manually add the % symbol (exactly how I used to enter my discounts on the old system).

I agree, this should be a user choice, we always discount by percentage and the new system does generate human error (we have used Xero for 10+ years) It is a poor reflection on our business if these errors don't get picked up on before being client facing. Please can we have a toggle to default to % or amount?

Xero don't give a **** about us ... they change something without giving us a heads up ... maybe they need to send out a vote with the upcoming changes that REAL people can look at it and not a programmer as they can come back with possible faults or problems that come up as they use is day by day

we lose money daily because of this new feature ... we are looking at the option for Sueing them for money lost ...

surely you can see that this is causing issues and costing your clients money Xero! Please fix!

we use the % on most of our quotes.
When you are busy it's easy to forget the % button, so discount is in $ which cause big problems.

this is a big issue for us - all the team are used to it being a % so they assume it is and then we end up offering a $ value discount which could mean we make a loss.

I raised the issue that we should be able to have a business default that can be set in admin area

Does anyone else have the problem that since the update when you copy to a Purchase order from an invoice that it brings through the discount as well. It never used to do this. Frustrating as the discount we give to our clients is not related at all to the Purchase order for our suppliers. This has created more embarrassing errors with our suppliers. Wish Xero would just change it back to how it was before.