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  1. 227 votes

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    Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
    Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.

    Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.

    There are really important reasons why we must go forward with sunsetting classic invoicing…

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    Rob Pennoyer commented  · 

    Customers in this thread and others have described dozens of missing features and showstopper bugs. You're talking about fixing eight or ten of them.

    Let's stipulate that the upgraded version is unavoidable, inevitable. If you were truly listening to your customers you would commit to feature parity before sunsetting the classic version.

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    Rob Pennoyer commented  · 

    I support the effort to escalate this to executive management. It's clear the product team is completely off the rails on this.

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    Rob Pennoyer commented  · 

    Xero: Check our our new invoicing! It has 25% of the features of the existing version!
    Customers: The missing 75% includes dozens of show-stopper problems and missing functionality that aren't merely inconvenient but literally prevent us from working.
    Xero: How about 30%? It'll be great! You just don't understand software!

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    Rob Pennoyer commented  · 

    Better yet: keep classic invoicing.

    Rob Pennoyer supported this idea  · 
  2. 70 votes

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    Rob Pennoyer commented  · 

    This is pointless -- why make people vote on a "new" feature when it already exists in classic invoicing?

  3. 190 votes

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    Hi all - thanks for taking the time to provide your votes and commentary on the idea to enable subtotals in invoices. We appreciate how this would make invoicing easier and enable you to provide a clear breakdown on invoices.

    As you can imagine with a global product, the variety of ideas we receive is expansive and so the product team focuses on building features that will meet most people’s needs. In the interest of transparency at this stage this idea is not currently planned. However we’re still open to receiving feedback and votes. It could always be reconsidered at a later date.

    In the meantime it’s worth highlighting (as a few have mentioned already) a workaround is to generate an invoice as a PDF and then edit the PDF externally. Alternatively our Xero App Store has many invoicing providers who may do this. You can browse the invoice providers

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    Rob Pennoyer commented  · 

    Thanks for the response, but this is an insultingly stupid suggestion. Manual document editing is not a workaround to addition. You know, adding numbers together, something computers are good at.

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    Rob Pennoyer commented  · 

    You know -- subtotals. You'd have to write some kind of crazy algorithm to "add up" the lines above the subtotal. I hear they have this kind of technology at Tesla.

    Rob Pennoyer supported this idea  ·