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The *NEW* invoicing is absolutely terrible. Really thinking of changing to a different account package as this new invoicing is so so bad. Will continue to use the classic invoicing whist I can

This has NOT been fixed. From the new invoicing layout, when you resend an invoice to a different email address (which often happens when a business will email or phone and request it to be resent to a different email address or if it needed to be altered and resent) it just shows in the history as Edited and 'invoice updated' and doesn't show a history of having been emailed and where to. Being able to prove something was emailed and a history of where it was emailed is critical!

Seriously the notes and history is total **** - every time they say something is fixed it's got worse or something else has disappeared altogether or is worse than it was originally.
Now I get an email about the change over of our plans and when they will happen and what the new price is effective as of the 12th September yet they haven't fixed the issues with this new invoicing but are expecting us to pay the increase. No choice either since they only allow Direct Debit and no doubt if you blocked that then they'd block your access.

Surely there is something under the Fair Trading Act that might cover this as being a service that's not fit for purpose under the circumstances yet they are increasing the price and forcing us to use it. Maybe the Commerce Commission could help?
I saw a post earlier from another user (not sure which forum they posted it on though) who said they would lay a complaint if this went ahead but not sure if it was with the Commerce Commission or another agency.

Time Xero admitted their failure on this and pulled it until it actually works, not force it on users saying ***'ll be all sorted by November. Considering all the things that have been requested over the years that is highly unlikely this will be sorted like they say but we'll be stuck using it.
I've had more problems since they started this new so called invoicing with things not loading or just going into a cycle of trying to load or just taking me back to log in etc plus in some cases the back button takes me to a totally different screen than what I was in and just needed to go back to the original page.

After seeing someone's comment regarding file history, this morning, I went into the notes and history of the invoice I just created, more out of morbid curiosity than anything else.

For context, on each commission run from our Franchisor, my usual routine is just to go to the last invoice I did (for this particular purpose), copy it to a new invoice and then alter what I need, in order to create a new one.

I discovered that from the moment I created the draft, it was auto-saving each and everything I did...so now, I have 35 lines of utterly superfluous file history that don't contribute anything remotely useful to any sort of auditing history.

I knew other folks have been complaining about the history in the new system but I didn't realise it was this poxy and thought it had been fixed...maybe it has but that rollout hasn't yet made it to my business?

My god, what an absolute cesspool this is going to be for larger invoices if it's doing this level of rubbish for a small 12-line invoice...

To that end, IMO Autosave is poo. Either get rid of it or let us turn it off.

Not only does it save things that you don't need, it makes the process slower as it regularly won't register the 1st time you click into a field, or the second, or even the third. Copy and pasting data into a field is also a 50% success rate, depending on if you click correctly and Ctrl+v...

Seriously took me twice as long as it should have to make this invoice.

Setting aside the colour scheme, the spacing and font size, the controls in hidden places or just moved from where they were previously, I seriously hate "new" invoicing in its current form and capability.

Please stop changing invoicing

Hi Ashlee,

That's useful to know. Thank you.

Having said that, it seems to be a pretty awful workaround if you have to remember to do that every time you want a record of the date and time a followup is sent.

Xero, please record at least as much information in the new invoicing system as is recorded in the classic invoicing system. Please.

I have been in contact with Xero Support team & in order to get the email address & invoice sent note to show every time you send the invoice you need to untick the "sent" button before sending it again

I hope this helps everyone!

New invoicing is not showing when an invoice has been resent after an update was made. Why?! This is so important to show evidence of resending an invoice to a customer after a requested edit is made! Especially in court cases! People doing their jobs can get it realy trouble as they cannot prove they're resent an invoice at a specific time/date! I switched back to classic invoicing, resent the invoice and the resend clearly shows in the notes and history. Sort it out Xero!

Hi Team,
On the invoice history notes, when I’ve emailed an invoice, it says, "Invoice marked as sent." It should clearly state that it was sent, not just marked as sent! This is confusing. Additionally, why does it still not show the email address where the invoice was sent?
When will this be fixed? This is very unprofessional. Who developed this feature? Xero should probably recheck the "professionals" they paid for such development!

I need to add my voice here. How can we possibly provide accurate information to customers about emailed invoices using the "new invoicing"?

Will this issue be addressed or not?

Please do all of those who have commented about this issue, the courtesy of a reply. It's been crickets for nearly 100 days.

@Kelly Munro the history & notes on the new invoicing are not showing when an invoice has been sent or the email address it was sent to

It just says "INV-*** updated."

As many others have said, it is imperative this is rectified

Hang on - if I read @Joana Mendes comment correctly, Xero have addressed the issue of not having emailing details show in the history, by tying the email detail to the default 'Approve and Email' only? The same 'Approve and Email' forced default which so many of us are screaming over in another thread? THAT was their fix for this issue?
Say it ain't so.
Please, tell me I understood that incorrectly.

Xero Please address this MAJOR Issue. I just can not believe this, and many other issues have passed testing - when I create an invoice - approve - attach a payment - and then I email the invoice (using my email template saying this invoice is paid and sent for customer records only) - the history does not show it has been emailed to the email address like it used to, it only says "invoice update".

Only if I create the invoice - approve & email - then the history shows "Invoice has been emailed to xxxx@xxxx.com.

This is a major issue as my team needs to have a proper record of invoices sent to our customers, to avoid duplication or no action. Sending invoices twice or not sending is a major issue for a small business. IN MY BUSINESS WE LIKE TO OFFER OUR CUSTOMERS A PROPER and ACCURATE SERVICE, and we like to be paid.

My 'journey to using new invoicing'???????
Is that why invoicing has turned into a version of 'scenic route'.

Let me emphasise, that my work is bookkeeping, I am not travel writer.

"A fair amount of feedback"?
I am 100% sure that had you asked your customers before you put this train wreck of an invoicing solution productive, you would have discovered that this feature is not a nice-to-have, but an essential functionality of a bookkeeping/accounting software. I mean this is what bookkeeping is all about ... how has this not been on the TOP OF YOUR TODO LIST?

Oh ... oh ... yes I know, why ..... because the intital release was unusable and - to use a nautic image .... when you are bailing water to keep your vessel afloat, the fact that it doesn't have a rudder is secondary.

Excellent.

still hasn't been updated. We have several clients claiming they haven't received the invoices and can't provide any proof it was sent to them. Can you please update asap. Thanks.

I've spoken to multiple people from Xero about this, it's the same trained answer. "We hear you, I'll speak to those above, but I fear the decision hs been made and the higher ups know more than you, so suck it up" It was the same with the reports fiasco, you can't help but feel you are being asked to take your business to another platform.

Same comment repeated again and again in this thread since Jan 2024...

Notes History no longer includes emails and addressees.

This is a _serious_ retrograde step from old Invoice.
Having the email and the addressees included in the Notes History is essential for establishing the evidence for late payment claims.

If you insist on trying to add an improvement then include the template name used for the email in the note.

We have noticed that when we manually resend invoices, the system currently indicates that the invoice has been "edited" instead of "resent." To avoid confusion, could this please be updated to reflect that the invoice was manually resent?

We need to see the date/time, who it was sent to and the seen detail. When we often ask about invoice payments we are often told it was not received and we can show it has and to who.
Also as a legal document, we can use the details in the history if needed. I've worked at other companies where this has been tabled in court during a dispute between parties and it was accepted as proof.

Hey,

Thanks Peter for your workaround. This functionality should be fixed though as we constantly send reminders and would like a history of when these are sent. Having the history just saying "updated or edited" does not suit ours, and by the sound of it, many businesses needs.