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How could Xero improve the homepage?

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Stop fussing about appearance and improve functionality

Every time you change the homepage I feel really frustrated, because you are not making the functional changes to improve usability. Specifically allocating multiple overpayments in sales. There are so many good ideas and you just tweak the appearance.

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Juliette Lockwood shared this idea  ·   ·  Report…  ·  Admin →
Feedback  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Appreciate your feedback, Juliette and this will be shared back with our product team.

I see you've also added your support to the idea for bulk allocating credit to invoices, and if there's any progress around this we'll share an update with everyone there.

Our new homepage aims to empower our customers to see the business’s true performance at a glance and tackle the most important tasks, quicker. We will continue to develop on this to further improve the experience.

We understand there are ideas that you'd like to see developed that may not be in focus right now - please know your contributions in product ideas is valued. Our product teams are highly engaged with the feedback and support in these forums. Last year alone we delivered solutions for over 280 ideas that had been raised by our community here.

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  • Andrew G commented  ·   ·  Report

    It's even worse than just ignoring existing requests. In many cases, what has been tweaked makes the experience even worse, more problematic and/or less efficient.

    Take the new homepage for example, widgets now rearrange/scramble when the number of columns switches between 3 and 4 column views based on the size of the browser/screen. This means that all bank accounts positioned in the left-hand column, now move into column 4 and other columns when moving to a larger screen.

    I could list a few more examples when style over functionality has had a negative impact (e.g. removing the graphs from the new bank account widgets), but to date I don't see this feedback being acted upon.

    Furthermore, despite have bigger screens and more real estate, with 3 columns instead of 2 (on my screen), with all the new padding and spacing I'm actually seeing less information above the fold. In addition to the charts for bank balances over 6 months missing I noted earlier, draft and pending invoices/bills are not visible as these are now below the graph and off screen.

  • Bee Hesketh commented  ·   ·  Report

    Agreed. Getting very frustrated with all the longstanding functionality issues, especially when the appearance just keeps getting pointlessly tweaked instead.