Xero Support
What Happened to Xero Support and being able to raise a case?
I find having to talk to an AI bot first before I can just ask for support very frustrating. I have a good knowledge of Xero and when I need to ask someone about something I have done my research first and can't find the right answer. Too many hoops to have to jump through to ask a question. Please bring back Xero Support screens.
Rebecca Laurence
shared this idea
Hi Rebecca, thanks for sharing your feedback on the recent changes in Xero's Support. We understand when you’ve already researched your question, being guided through an AI assistant before reaching support can feel like an unnecessary extra step. I've made sure to share this back with our team and your feedback will help inform our review of how we can make it easier to get help when you need it.
