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Xero Mail - Send as @company-name.com not message-service@post.xero.com

Ability to make an email sent from Xero appear as @company-name.com instead of message-service@post.xero.com, when users send an email to their client/customer.

Purpose: To provide more validity when sending communications from Xero out to clients/customers and avoid items ending up in Spam/Junk mail.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

  • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
  • Does your domain have more than one mailbox associated with it?
  • Would you want to use the same domain across more than one Xero organisation?

Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

We’ll provide another update here as soon as there is more progressive news to share.

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  • OptiTel Accounts commented  ·   ·  Report

    SPF should be valid - especially if your getting spoofed all the time.

    GET ON WITH IT - or we will use competitors which actually allow this

  • OptiTel Accounts commented  ·   ·  Report

    HURRY UP ALREADY you should be able to implement this its not hard.

    If your need help let us know - we can do it in 5 mins. this is crazy that in 2022 and the amount of users you have you haven't done so.

    there are planty of competitors that do so i'd hurry before they move onto better things...

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