Invoice - Ability to have recall/undo sent invoices
It would be a huge benefit to be able to recall an email (with invoice attached) sent in error to the wrong client.
An invoice has now gone to the wrong client and my manager will now have to have an embarrassing conversation with the competitor, due to my mistake.
Paula Cockram
shared this idea
Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.
At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.
We’ll be sure to update this thread if anything changes.
-
Kirsten Castley
commented
Agree !
-
Nadia Bhamjee
commented
I agree, this is definately needed
-
asnawi kamaruzaman
commented
Agree to this request
-
Jackie Eastland
commented
Yes agree with this, I unfortunately sent an invoice to my client and my clients client. Would of been extremely helpful to recall this instead of the embarrassing conversation I will be having due to a silly mistake of mine.
-
Susan Douglas
commented
I'm totally in agreement with Neil Johnston and Paula Cockram, as I just had a circumstance where an invoice was sent to an overseas client and it would have been helpful to be able to recall
-
Neil Johnston
commented
I emailed a statement which was not correct. It would been advantageous to be able to recall the email.