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Remove the Contact Merchant button from online invoices or allow the business to change the reply email to the business email, not the user email.

If a customer uses the 'Contact Merchant' button on an invoice, the reply email is sent to the individual user login email address and not the reply email address that has been specified in the business settings.

This is a breach of data protection and needs urgent attention.

If a customer uses the 'Contact Merchant' button on an invoice they are unaware that they are sharing their data with an individual's email address and not the business email address.

If a customer chooses to respond to an invoice by using the 'Contact Merchant' button and give their credit card details to pay that invoice in their response, then that information is not protected. As a business, we have to certify each year that our card payment systems are robust, but we cannot guarantee that a customer will not use the contact merchant button to send us payment information, even if we ask them not to.

We should, at the very least, be able to switch this function off.

Xero, you need to get a grip on this one and not say this is something you are not looking at at the moment.

You are breaching the data protection act by not allowing a business to prevent personal customer information being shared with people who it shouldn't be shared with.

How do I change the email address to our organisation email address rather than personal email address when customer clicks on "Ask a Question". This is totally inappropriate to have emails going to a personal email address. Is there a work around if the system currently can't handle it?

If a customer submits a comment on an online invoice, the comment is email to the user that created the invoice INSTEAD of the default reply-to email address that's set within the Xero organisation.

The whole point of setting the default reply-to was to ensure that all invoice queries go to a desired email address, especially before comments feature was created.

However now the comments get emailed instead to the user that created it, which defeats the whole purpose of having a default reply-to email address set.

Either it should simply go to that default reply-to email, or have another tickbox option in settings for comments etc to go to a specific email.

The intent of the setting of a reply-to address seems to have been missed when creating the online comment functionality within Xero.

Please change this default Xero, i want to set the replies to go to the company email address rather than the user. There is a function that specifies this if the invoice email is responded to via email but not if the link is clicked online. I'm referring to quoting specifically. The ask question button forwards the question to the user not the company. I am the bookkeeper and although i create the quotes as per client specs, I don't want the question or accept / decline to come to me.

Can this be changed or amended yet?

Super important. Why is this set to a different Email address than the REPLY function?? So stupid.

This would make things much better.

Agree with this. It doesn't make sense for the settings for this to be different to the email settings for the invoice for the delegated email. I'm a bookkeeper and I send invoices on behalf of my clients, so these messages are now coming to my practice inbox rather than going to the client. It's like Xero never thought of how bookkeepers in practice actually work!

This is a fundamental error in the design of xero. Not all businesses have email addresses for their staff. I do not have a business email address, so use my personal email address to log into xero. Surely it is a breach of data protection rules when customer information is sent to a personal email address. Xero need to sort this as a matter of urgency. It also happens when a customer accepts a quote.

Can we set up 'Ask a question' as optional? So we can customise before sending an invoice 1. Remove that button or 2. Nominate an email address when a customer ask a question

We hope Xero considers this update. Thanks

Is there a way to change the email address where customer "Ask a question" goes or it will go to person who created invoice?

Totally agree. Having these sent to the person who created the invoice is ridiculous. I have missed a message for a client's customer from 2 wks ago as it went to my personal email spam folder.
I do not want my personal email associated with multiple clients in any way - please remove this feature or send the message to the designated email for the organisation.