Invoice | Auto pay - control emails sent top customers
All my clients are on recurring invoices. Every month they get an "Invoice Due" email & then 5 hours later they get a Payment Receipt email. Why is Xero REMINDING my clients that they are paying me money? I have over 30+ expenses on autopay on my credit card. Not one company goes out of their way to reminder me that I am paying them money. But Xero not only tells my clients that they've paid me "another" $1,000 this month, but they tell my client TWICE. A lot of things are unsavory about life, but this feature, which we're not able to turn off, is probably in my top 3 most unfathomable oddities about reality. Once a Client sets auto-pay it should be a SET & FORGET. Not a SET & REMIND ME TWO TIMES A MONTH. Feature request: Ability to turn off invoice reminders that are set to auto-pay & the subsequent ability to turn off payment receipts. For the love of god.
Sal Sannuto
shared this idea
Hi Sal, appreciate you raising a case with our support team about my response and understand where I have misinterpreted your idea (apologies for this).
I'll re-open and have slightly adjusted the title of your idea so we can begin to get a sense of the interest in having more control of the emails that are sent for auto pay invoices and payments.
Being open, right now this isn't something we're looking to support with this being a regulatory obligation in some regions. However we can continue to track interest here and share if there are any changes planned around this flow.
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Sal Sannuto
commented
I've lived in america for 45 years. There is no regulatory obligation to send customers (clients) an invoice email & then a subsequent receipt email after auto pay initiates (2 emails per month). i've been paying bills via auto-pay for 20 years & the only emails I get are from the companies that i wish would stop emailing me. You can't accurately track interest b/c most Xero accountants are probably unaware that the clients on repeating invoices are getting TWO emails per month. how would anyone even know that unless they received a complaint? And just b/c you are not getting a complaint doesn't mean you're giving the customer a good experience. Thanks for your time. I'm sure this will go no where.