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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. e-Invoicing is not (yet) available for South Africa.

    Could you please make this available in South Africa?

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea for e-invoicing for South African organisations.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  2. When using the "Add Payment" button on an Invoice, I am regularly confused because the Banks are not in the same sort order I've assigned on the Dashboard / Bank Accounts Page.

    This sort order is already applied to the "New Spend Money" page. So really it would be ideal if it matched platform-wide

    This is complicated for me since Stripe requires a new account for each platform.

    Hopefully the attached screenshot makes the request / issue clearer.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Sandy thanks for raising this with us. This is a great idea , to unify the account order across the platform. We'll move this idea so it gains more support from the community. In the meantime please feel free to share this with your peers who might also benefit from this change. We will monitor this space for more traction.

  3. Sales Invoice - Bulk create Sales Invoices is possible with the import of the csv file, however, the invoices entered is not marked as paid, so we either mark them all paid on one especific date (bulk payment) or go in each one of them and enter the payment...

    Going in each one is impratical, and bulk paying all, lets say, at the end of the month is ok, but not right.

    We would love to create and mark the invoice as paid in one go, just like with the import precoded bank transactions...

    That would help a lot, as…

    19 votes

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     ·  4 comments  ·  Invoicing  ·  Admin →
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  4. In addition to the existing quote tabs, add an On Hold status. It does not need a separate tab. The quote can stay on the Sent page with a clear visual indicator like a dot, icon, or color tag showing it is on hold. This would cover quotes that are not ready to proceed or are conditionally approved but not fully approved, without marking them as accepted. Although the notes section is quite handy, I believe having some sort of visual impact will increase the users' efficiency. :)

    2 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Hi Stephanie, thanks for sharing your idea, and letting us know the changes that matter most for you. We understand the need to have an on hold status or pending status.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  5. When an invoice is fully settled by a 100% application of a credit, discount, or retainer, Xero should automatically populate the 'Paid Date' with the date the credit/discount was applied.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for your feedback and sharing here, Thamara.

    It sounds like you're applying the 100% discount directly within the invoice. If the paid date differs from the invoice date you could apply a credit note which will record the paid date as the date issued in the credit note.

  6. An invoice line item can have a negative unit price in Xero but this cannot be done in the the Xero published Hubspot connector app when creating integrated invoices. See the screenshot for the validation error when trying to set a negative unit price on a line item.

    NB the validation error makes no sense either because the negative unit price entered IS less than the product total.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Steven, Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  7. I have used other accounting packages and you can select terms as a method of who you wish to send statments too. ie 7 day Terms, or 14 Day terms etc etc It allows for easier follow up.

    I find auto sending overdue invoices automatically upsets clients, especally if they are 5 days over and this covers 60 odd invoices. I have found in the past I get better response to regular statements being sent according to payment terms.

    1 vote

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    Hi Annette, we can see how having more ways to filter statement recipients could help businesses manage customer communications more efficiently.

    The suggestion is to add a Credit Terms filter to the bulk Send Statements screen, making it easier to group customers based on their payment arrangements.

    For now, you can use contact filters or reports to help identify customers with specific payment terms before sending statements. We’ll continue tracking this idea here so the community can share feedback and use cases to help shape future improvements.


  8. Customers often ask for a copy of an older invoice that's been paid. When either resending or downloading it, Xero creates a new PDF that shows the invoice as paid with a 0.00 balance.

    I should be able to send an exact copy of the original that clearly states it is a copy. In fact, HMRC states that a request for another copy of a VAT invoice SHOULD be as per the original and state that it's a duplicate.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Marianne, ✨

    Thanks for sharing this idea and your feedback about HMRC requirements for VAT invoice copies is valuable. We've reviewed your idea and are moving it to Gaining support. This means the community team have reviewed the idea and it's now open for community support through votes and comments. We encourage others who would find this useful to add their votes and share how this would help their business. Keep an eye on this thread for any updates as the idea gains traction.

  9. You have just rolled out the pay now button on online statements, however this is only for Stripe users.

    Can you allow other payment processors such as Square to this please (like we can for invoices already)

    3 votes

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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We can appreciate having more Statement payment options for users that do not use Stripe. We've reviewed your idea and now it's up to the community to get behind and support it. Feel free to share this with your friends and colleagues if they'd like to see this functionality implemented. We'll monitor this space for further traction! :)

  10. We bulk upload invoices in advance with "Draft" invoice numbers as we don't know their ultimate sequence for issue. We then assign a chronological invoice number when the invoice is approved and/or saved. In "Classic" invoicing, if I delete the invoice number it automatically assigned the next number in sequence e.g. #INV-0089, however in "New" invoicing if I delete the invoice number is warns me that I need a number and reverts to the original "Draft" number" and not the next chronological number in sequence. This is a significant backward step in functionality, can you confirm this bug will be…

    112 votes

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    54 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks to everyone that completed and fed back through our earlier survey. We appreciate you sharing needs in sequential invoice numbering and will continue to consider these needs as we evolve invoicing in Xero.

    Right now, we want to be upfront that there are no direct changes planned for how invoice numbers are assigned.

    We'll keep monitoring interest of this here and will update if there are any developments.

  11. Being able to customise the invoice reminder so it only goes through during business hours and during working days M-F.

    46 votes

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    13 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks for engaging with us here in Product Ideas. We know having more control over when messages are sent is important to customers.

    We've just released the ability to schedule the send of a one-off invoice in Xero, but we also recognise the broader feedback here about wanting similar control for other send types, like invoice reminders.

    While this isn’t on the roadmap right now, the feedback on this idea will be an important consideration for our product team in future planning sessions.

    We appreciate you taking your time to support and share your feedback, and we'll update if there's any news.

  12. We have around 15 different entities as part of our Group, each of them has its own Xero account.

    In terms of payables, is there a way for Xero not only to flag (as it already does) any payable invoice that we try to add under an entity where it already exists but, instead, flag it also as a possible duplicate if the same invoice number exists across all entities within our Group?

    This would assist in ensuring that a bill is not paid twice as it might be potentially already paid from another entity that is different from the…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Marco, thanks for your idea and for explaining the need to prevent duplicate bills across multiple Xero organisations in your group. Right now, both Xero’s existing duplicate checks and the upcoming improvements to duplicate detection are limited to within a single organisation only. They don’t compare bills or payments across different Xero orgs, even when they’re part of the same group.

    This request would require a new way of linking and analysing data across multiple entities, which is not something we’re currently planning. For that reason, this specific idea is not in our pipeline at this time, though we’ll continue to track interest here other users can still vote on this.

  13. Have recently had a client complain that the card processing description says 'credit card processing fee' however the client paid with debit card and therefore doesn't think they should have been charged processing fee. This terminology needs to be updated to 'card processing fee' for more transparency.

    5 votes

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    Thanks for sharing your idea about making this description clearer.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit, so they can add their votes and comments, too.

  14. e-invoicing notification

    It would be great if we could get some kind of notification when an e-invoice was received into draft. Without going into our process, not knowing when a e-invoice was received will cause delays in processing as well as paying it.

    46 votes

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  15. It would be beneficial to filter a customer statement by currency when dealing with customers that trade i multiple locations across the world

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi, thanks for sharing this idea.

    We've reviewed it, and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their generation of customer statements.

  16. Currently Quotes are not able to be sent directly for e-sign acceptance (i.e. clients will need to print physical copy of quote, sign and email back unless they have access to adobe sign). It would be an improvement if quote can be sent to Xero Sign for signing and audit trail. Alternatively, it would also be great if clients can accept/decline from the quote email.

    6 votes

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    1 comment  ·  Quoting  ·  Admin →
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    Hey TJ, thanks for submitting this idea! We've reviewed your request for integrating Xero Practice Manager quotes with Xero Sign to enable seamless e-signing, and this idea can now gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero. This process helps us track the ideas our customers care about most. We really appreciate you taking the time to share this with us.

  17. Sales tab - Love the "Billable Expenses", Needs to be above Quotes.
    Need to be able to not bill them where I have a project invoice. Just assign the customer.

    7 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi team, thanks for your feedback on this idea. Our team are currently working on a refreshed Sales overview page which will soon be rolling out to customers. As part of this work they'll be solving for the idea here with Billable expenses sitting before Quotes. 😊

  18. When your quote involves different vendors, it would be nice to have the option to create POs with a click of a button for all the vendors but because you can't specify a vendor for each item then at least let us select the line items. Also very important, any additional information that was added to the description during the quote / invoice process should be carried over to the PO.

    8 votes

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    1 comment  ·  Quoting  ·  Admin →
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    Thanks for sharing this idea. This partial-copy feature might be used whenever you need to copy a quote or invoice to another transaction, such as another quote or draft invoice.

    We've reviewed this idea and now it's up to the wider community to get behind it.

    Please share this idea with any colleagues that this could benefit, so they can add their votes and comments too!

  19. I do not like new invoicing, so I want to KEEP to original invoicing for as long as I possibly can Until End of Feb, without having to manually scroll down to the bottom of the page everytime I log in and manually select original invoicing every time.

    22 votes

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    12 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, while we appreciate your feedback here. With the retirement of classic invoicing in February, and to help customers get used to the new invoicing experience this default will continue to apply.

    As we continue to improve the new experience this means customers may find updates that help their workflow and adopt the new experience.

    The option to switch back to classic will be available and we understand this is the experience some customers may choose to use up until the retirement date.

  20. This is NOT a duplicate of https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44961124-global-search-search-items-by-description.

    I am suggesting that within the Invoicing section of Xero, where a Search can be initiated, a checkbox is required that will "Include Description" - allowing customers to search for an invoice by the contents of the description field.

    I understand the performance impact on the overall system of putting this feature in the "Global Search" box, hence my suggestion to make it an "Optional" search via checkbox.

    Because the invoice reference field was reduced to 255 characters (https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/49018595-new-invoicing-remove-255-character-limit-for-ref), this would be the only way to be able to find…

    28 votes

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    9 comments  ·  Invoicing  ·  Admin →
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    Hi team, we appreciate this idea is gathering interest and we're continuing to keep a close watch on the support this receives.

    While we don't have immediate plans for enabling an option to search by description directly from the Sales search, we'd like to highlight another option that you may find handy - You can use JAX to query and return results about your invoices.

    See the example provided in my screenshot 😊

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