Expenses Claim
We are currently facing an issue where we are unable to download supporting documents as PDF files before approving claims.
When a PDF file contains many pages, we are forced to save each page individually as an image. In some cases, the images are unclear, which makes it difficult for us to properly review and approve the claims. Saving pages one by one is extremely time-consuming and greatly reduces our work efficiency.
Previously, in Xero, we were able to download documents before approving claims, but this function is no longer available. It feels like the system has been downgraded instead of improved.
We sincerely hope that you can reinstate this feature as soon as possible, as we are working against tight deadlines to approve claims. Kindly prioritize this issue and restore the PDF download function by May 22 if possible.
Thank you for your prompt attention and support.
Sey Yen Tan
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