Customer Statements - Consolidated statements for a group of Contacts
We have dozens of parent companies with underlying subsidiaries who place separate orders for separate locations, all under the parent company's credit line/name. These all split into different contacts in Xero when they come in from our order processing system. We need Xero to support hierarchies/parent-child relationships/nested orders, so that all purchases can be aggregated to the parent company, both for tracking overall credit use and for sending consolidated statements that include all purchases from all "children". We work with BigCommerce who has a BundleB2B feature that allows these kind of parent-child hierarchies on the client-facing side, but we can't use it because Xero can't support that structure. Please consider accommodating. It's extremely time consuming to have to pull & send multiple statements for one company every month, and have to manually add up all their spending to determine if they've exceeded their credit limit.
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Nicole Boskovich
commented
We operate using a monthly statement from Capricorn Society, which includes multiple suppliers (e.g. Burson, Repco, Motorpass etc..) under one account.
In Xero, we’re currently forced to enter this as one total bill and manually allocate expenses — which means we lose all supplier-level detail.
What’s needed:
- Ability to create a main account (e.g. Capricorn) for the monthly payable
- Ability to enter each supplier invoice individually as it comes in throughout the month
- Each invoice treated like its own supplier record (sub-account), capturing:
- Invoice date
- Invoice number
- Part numbers / descriptions
- Individual invoice totals
- Ability to link all sub-invoices to the main account for one consolidated paymentExample workflow:
1. Create main supplier: Capricorn
2. During the month, enter invoices individually:
- Burson invoice → coded to parts, tagged as supplier “Burson”
- Repco invoice → coded accordingly
- Motorpass transaction → entered with full detail
3. Each invoice is linked to the Capricorn master account
4. End of month:
- Capricorn statement arrives
- System matches all entered invoices to the statement total
- One payment is made to Capricorn
5. Reporting shows spend by each supplier (Burson, Repco, etc.), not just CapricornKey requirement:
Maintain one payable to Capricorn, while retaining full visibility and reporting by each underlying supplier.
Why this matters:
- Accurate supplier spend tracking (e.g. Burson vs Repco)
- Better reporting and rebate tracking
- Cleaner reconciliation against monthly statements
- More efficient workflow (no end-of-month breakdown required)Business impact:
The current limitation can lead to missed supplier rebates, reduced visibility over purchasing trends, and increased risk of errors during reconciliation and audits due to the lack of invoice-level detail tied to actual suppliers.
Workshop systems like Mechanic Desk already support Capricorn-style billing structures by linking individual supplier invoices to a central billing account. This highlights a clear gap in Xero’s ability to support the same workflow within an accounting system.
This is a significant limitation for automotive workshops using Xero.
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Geraldine Swanepoel
commented
This is the 2nd "toll" that I am voting on. I know there is another one with over 250 votes, I have voted on that one as well. Xero says they work on requests according to the votes. So if you guys don't know how to create a function customers asks for, you start a new toll?
I have over 1000 accounts, 26 groups. It takes forever to send statements! -
Lou Pope
commented
In the food manufacturing industry this is an essential feature that would save significant time producing and reconciling transactions for a head office. An example is where you sell to several food distributors but need to report to head office each month. There are multiple food distribution agencies. Its a very common occurence in wholesale distributors rather than retail. I have multiple clients that are all manufacturing different products for different industries but have this same issue.
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Mario Di Noia
commented
In our industry, it's common to have multiple billing entities servicing the same customer. While each invoice is correctly issued under its respective billing entity, our customers expect to receive a single consolidated statement showing all outstanding invoices, regardless of which entity issued them.
Currently, Xero ties statements strictly to the billing entity, which makes it difficult to provide customers with a complete view of their account when multiple entities are involved.
We’d love to see a feature that allows:
Linking a customer profile across multiple billing entities.
Generating a consolidated statement for that customer, showing all outstanding invoices from all linked entities.
Maintaining proper legal and financial separation between entities while improving customer communication.
💡 Benefits for Xero Users:
Improved Customer Experience: Customers receive one clear statement, reducing confusion and improving transparency.
Streamlined Accounts Receivable: Easier tracking and follow-up on overdue invoices across entities.
Time-Saving for Finance Teams: Eliminates manual compilation of statements, speeding up month-end processes.
Better Relationship Management: A full picture of customer activity helps account managers and sales teams.
Scalable for Multi-Entity Businesses: Perfect for franchises, subsidiaries, or regional offices sharing customers.
Enhanced Reporting & Insights: Consolidated reporting improves forecasting and cash flow management.If this feature would benefit your business too, please vote and comment to help bring it to Xero’s attention.
The more support we show, the more likely it is to be considered for future development! -
Christopher Beukes
commented
We just moved to Xero and I am facing the same issue. We have ships agents taking care of multiple vessels, the billing must be addressed to the Masters & Owners XXXXXX c/o Ships Agent.
We, however, need to send out one statement (consolidating all related accounts) to the Ships Agents.
Your consideration in this matter will be honorable.
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Emily Wiseman
commented
This is essential for our business too. We are a membership organisation and have businesses that have multiple locations/branches. Each organisation has it's own quirks for how billing works and it would be incredibly helpful to be able to replicate that in Xero. Our Membership system keeps all has all the information, however we can't integrate it to Xero as you do not support Parent/Child relationships. Consequently for one of our add-ons we have to manually create the Businesses in Xero again and constantly change the repeating invoices to match the details in our membership system.