Allow duplicate contact names
Allow multiple customers with the same name. Xero does not allow more than one customer with the same name. This creates big issues for us and a number of other Xero users judging by the comments that have been made over the years. This function was raised years ago and Xero kept saying it was being looked at. Now Xero is saying it's dead in the water and will not be looked at with absolutely no notification to Xero users. I've no idea when this was sidelined by Xero due to the lack of notification, aka customer service, but it's a critical function for a lot of Xero users therefore I am raising it again as an "Idea" for Xero to introduce please.
Sue Scott
shared this idea
Hi Sue, appreciate your feedback and understand disappointment around our recent update to the idea.
There are so many factors that come into our product teams planning and decision processes, and we cannot work on all things at once.
We've updated the idea to Not in pipeline to help provide more transparency to customers that this isn't s feature we have roadmapped at this point. However, as noted in my update and as you'll have seen in parts of Xero, we're introducing new experiences for some features. Along with visual and flow changes there's a lot of work that is going behind the scenes to uplift technology which provides more flexibility and means we can consider how we may develop more complex features like this that touch multiple areas of Xero in a more holistic way.
I want to be upfront that there is no change to the recent update I provided on the idea. It remains open for voting so we can continue to track and understand the interest overtime. If there are any updates surrounding this we will be happy to share with everyone there.
