Xero Support - Ability to download support conversations
Xero support is first class. It would be useful to have the ability to download support conversations.
Steve Rose
shared this idea
Thanks for the feedback, Steve I've passed along your compliments to our support team too.
Out of interest is there anything in particular you'd like to be able to download your support conversations for? e.g would you be wanting to share these somewhere else or file them somewhere to have on hand? This'd be great to share back with our team.
For the time being, as you might've found (though a little manual) - you can copy & paste the detail of a support case internal an external document such as Google Docs or MS Word.
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Arham Asif
commented
The ability to download support conversations in Xero Support would be a valuable feature for users who need to keep records of their interactions for reference, compliance, or training purposes, even for businesses offering services like automatic driving lessons Glasgow https://ipassingsmiles.co.uk/. Being able to easily export chat or email conversations would help businesses track issue resolutions, share information with team members, and maintain organized documentation without relying on manual copy-pasting. This functionality could improve transparency, save time, and enhance the overall user experience by making support history more accessible and portable.