3 results found
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Better manage authentication on web browser using private tabs
I log into Xero (employee) from a desktop running Firefox in a private window (NoScrip, Addblock, Ghostery disabled for Xero).
There are no cookies available to the session, so it always looks like a new device.
Xero asks for authentication via the Xero app on my mobile (real 2-factor in this scenario).
Once logged in, in this manner, some sections still are not happy (review payslips) and want another confirmation. In this case via email.
I'm not sure what window this 3rd factor is closing.
If the mobile authenticator is secure, this 3rd factor should not be required.
If I…1 voteHi George, thanks for reaching out and sharing your feedback with us!
It sounds like your second login attempt may have been flagged as suspicious. To help keep your financial data secure, we generally don't recommend being logged into two different Xero accounts at the same time on the same device.
When a login is flagged as suspicious, certain features within Xero can become temporarily unavailable until you verify the login attempt. This is usually completed by clicking a verification link sent to your email.
Please check your inbox (as well as spam/junk folders) to see if a verification email was sent.
If you're still having trouble or need additional help, please raise a support case with our team so we can take a closer look for you.
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Imminent Destruction of Xero Accounts by Agentic AI (Snapshots required)
Xero instances need user restorable snapshots (daily, weekly, monhtly). AI Agents with API access are about to destroy people's accounts by mass delete/create operations, incorrect operations and making poor assumptions. Now is the time for Xero to act. I can see this going poorly if not addressed this side of AI accounting adoption. Image for attention as a joke and satire - please don't sue me.
1 voteHi Josh, appreciate your feedback and I've made sure to share this back with our product teams.
We understand concerns around Xero's use of AI - While features like JAX can perform tasks for you, it won't act on your behalf - it needs your prompts to perform. You can learn more about JAX security on Xero Central.
Though not available for users to restore their organisation to a previous state, Xero does perform daily backups of customer data to protect against data corruption and hosting service failures. Most actions in Xero are reversible and if you're worried about any bulk actions or outcomes of using a feature our Xero Support team are available through Xero Central to help answer and discuss your questions. Thanks
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Bill Creation Limits
Due to the government now forcing MTD on many sole traders and small businesses I would like to request the bill creation limits on "Ignite" be revisited to better reflect the customers using this plan.
I find that 20 invoices is more than enough, however 10 bills is not nearly enough. Perhaps this could be increased to at least 20 to match the invoices or ideally even more. When using things like Hubdoc to track receipts these are created as Bills automatically. Given that Xero itself is x1 bill, most people would also put in their phone, subscriptions to cloud…
1 voteWe appreciate your feedback Guy, this will be shared with our teams. However, we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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