6 results found
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MFA
At Login the MFA is ok, but your function of Trust this device is not working at all. So it would be better to remove it if there is no way to skip it. Also once you get to the Authenticator code, make the curser go into the text box by default. It is an annoying extra click into that box that really is not necessary.
1 voteHi Isabelle, thanks for sharing your feedback! The "Trust this device" only works if you login with an authenticator app.
Moreover, the setting usually fails when browser settings wipe your cookies or when you login from a different device or browser. It also resets if you share a computer with another Xero user.
If none of those scenarios apply, please raise a case directly with Xero Support to investigate.
Also, if the main annoyance is having to manually click into the 6 digit box each time, you can vote on the existing feature request here.
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Product Ideas - don't close comments the second you roll out something
Xero like to release/roll out a "solution" to a product idea and immediately close the comments.
Often, Xero Product Team, has completely misunderstood the request and delivered a "solution" that completely misses the mark.
If the comments were still open, when Xero say they've delivered it, the people interested in the product idea could comment and provide feedback on the "solution".
Because comments are closed, the only way is through the feedback button, which has multiple downsides:
- the feedback only goes to Xero, it's not available on a forum for others to support
- less users are likely to…1 voteThanks for your feedback, Sam.
Right now, when an idea is updated to Completed, Existing functionality, or Feedback, it's closed to further comments and votes. This isn’t intended to prevent further feedback. Anyone who's voted on the idea and receives an email notification about the update can react and feedback to us directly to share their thoughts. All feedback is reviewed and carefully considered by our teams.
These statuses indicate that the idea has reached an end state and that the work delivered to address the need has been completed.
We recognise that, particularly for ideas involving multiple users, customers may have different preferences for how a change should be implemented or may want to suggest additional enhancements. However, keeping ideas open indefinitely makes it more difficult for our product teams to evaluate opportunities and for users to engage meaningfully with the platform.
Any additional requests or enhancements are best…
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subscription
We bill clients for their Xero subscription through our xero so is there a way on Xero HQ or something to run a report to show when a client isn't paying us for their licence that we are paying Xero for?
1 voteHey Lucy, thanks for coming to us with this request. However, its better that you raise this with Xero Support as they are the best team to look at the reporting that is available for you to manage your clients subscriptions.
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Better manage authentication on web browser using private tabs
I log into Xero (employee) from a desktop running Firefox in a private window (NoScrip, Addblock, Ghostery disabled for Xero).
There are no cookies available to the session, so it always looks like a new device.
Xero asks for authentication via the Xero app on my mobile (real 2-factor in this scenario).
Once logged in, in this manner, some sections still are not happy (review payslips) and want another confirmation. In this case via email.
I'm not sure what window this 3rd factor is closing.
If the mobile authenticator is secure, this 3rd factor should not be required.
If I…1 voteHi George, thanks for reaching out and sharing your feedback with us!
It sounds like your second login attempt may have been flagged as suspicious. To help keep your financial data secure, we generally don't recommend being logged into two different Xero accounts at the same time on the same device.
When a login is flagged as suspicious, certain features within Xero can become temporarily unavailable until you verify the login attempt. This is usually completed by clicking a verification link sent to your email.
Please check your inbox (as well as spam/junk folders) to see if a verification email was sent.
If you're still having trouble or need additional help, please raise a support case with our team so we can take a closer look for you.
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Xero Support - Ability to download support conversations
Xero support is first class. It would be useful to have the ability to download support conversations.
3 votesComing back to this idea, while we appreciate the feedback and how you'd personally find this useful, as we have not seen a lot of supporting in this idea overtime it'll soon be removed.
This still isn't something we have any direct plans around in the near term, however as mentioned in my last update in lieu of a direct download or export capability you could copy & paste the detail of a support case into an external document such as Google Docs or MS Word for your own records.
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Subscription Option - Multi-currency as an add on
Add the option for multi currency to other subscription types.
Currently the only way to use multi-currency is to upgrade to the Xero Established/Premium or Ultimate pricing plan. For a sole trader that doesn't need all the extra features of those plans, that is a minimum price increase of over double the starter plan.
71 votesThanks you for feeding back on how we could improve Xero's plans for your use. In the aim of providing transparency to you here - we'll no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature. While we will move this idea to Feedback I want to assure you, that your comments have been shared with our team.
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