9 results found
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**Let’s Support a More Affordable Xero Subscription Plan for SMEs!** Hi fellow Xero users, With Xero subscription fees increasing year aft
Let’s Support a More Affordable Xero Subscription Plan for SMEs!
Hi fellow Xero users,
With Xero subscription fees increasing year after year, the cost is becoming a growing burden for small businesses. For businesses like ours that manage several company accounts using Xero, the total subscription cost adds up significantly.
For each of our company accounts, we process approximately 250 bills and 40 sales invoices per month. We mainly need essential accounting functions, including managing bills and invoices, maintaining the Chart of Accounts, recording bank transactions and transfers, preparing GST F5 returns, managing fixed assets and depreciation, recording manual…
2 votesHi Sally, we appreciate your feedback, and this will be shared with our teams. However, we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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subscription plans
You need a plan in between Ignite and Grow.
I suggest an interim of 50 bills would be a good step in between.
To jump from Ignite to Grow is unrealistic and overkill. And unaffordable for most small and growing businesses, especially single-director 1-man bands.
You will lose clients like me who simply cannot sustain that cost.
1 voteHi Melissa, we appreciate your feedback, and this will be shared with our teams.
However, we want to be upfront that we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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Subscription Plans & Billing
There needs to be a option for 15 employees. Ultimate 10 sometimes isnt enough and Ultimate 20 is too many. In my case I have 11 employees and the cost from $143 to $180 seems excessive for one more employee.
1 voteHi Michelle, we appreciate your feedback, and this will be shared with our teams.
However, we do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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Add ZTL002 cash account to Payment method drop downs
Add the ZTL002 cash account, generated during Zettle integration, to the Payment method drop-downs.
As that is the account all cash deposits are registered under, it makes sense to ease using it during automated transaction generation from file downloads.
Having to manually create a new transaction for all cash payments is very tedious, but allows use of the ZTL cash account. So why not allow it during the automated process?1 voteThanks for raising your suggestion, Ingrid. Because the request relates to how a third-party integration creates and makes its accounts available within Xero, we’ve moved this post to Feedback and closed it for voting.
We recommend raising the request with Zettle directly or through Xero Developer Ideas, where integration-related functionality can be considered.
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MFA
At Login the MFA is ok, but your function of Trust this device is not working at all. So it would be better to remove it if there is no way to skip it. Also once you get to the Authenticator code, make the curser go into the text box by default. It is an annoying extra click into that box that really is not necessary.
1 voteHi Isabelle, thanks for sharing your feedback! The "Trust this device" only works if you login with an authenticator app.
Moreover, the setting usually fails when browser settings wipe your cookies or when you login from a different device or browser. It also resets if you share a computer with another Xero user.
If none of those scenarios apply, please raise a case directly with Xero Support to investigate.
Also, if the main annoyance is having to manually click into the 6 digit box each time, you can vote on the existing feature request here.
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24/7 support
How do you actually get someone to "support" from Xero on the "24/7" chatline. I have been hanging for over an hour requesting to chat to a human? I DO NOT get any ligitimate support from your AI bot who keeps giving me the same articles that don't work.
1 voteThanks for taking the time to share this, Tracy. We’ve had a closer look at what happened here and can appreciate how frustrating the experience would have been. This is not the experience we expect for our customers.
We’ve shared your feedback with our team as we continue to improve how AI works within our support model. Since then, our team has also released an update to improve the chat process and make it easier to get further help when needed.
If you’re still needing help with your original issue, just let us know by replying to this update. I'd be happy to help get you in touch with one of our specialists directly.
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Product Ideas - don't close comments the second you roll out something
Xero like to release/roll out a "solution" to a product idea and immediately close the comments.
Often, Xero Product Team, has completely misunderstood the request and delivered a "solution" that completely misses the mark.
If the comments were still open, when Xero say they've delivered it, the people interested in the product idea could comment and provide feedback on the "solution".
Because comments are closed, the only way is through the feedback button, which has multiple downsides:
- the feedback only goes to Xero, it's not available on a forum for others to support
- less users are likely to…1 voteThanks for your feedback, Sam.
Right now, when an idea is updated to Completed, Existing functionality, or Feedback, it's closed to further comments and votes. This isn’t intended to prevent further feedback. Anyone who's voted on the idea and receives an email notification about the update can react and feedback to us directly to share their thoughts. All feedback is reviewed and carefully considered by our teams.
These statuses indicate that the idea has reached an end state and that the work delivered to address the need has been completed.
We recognise that, particularly for ideas involving multiple users, customers may have different preferences for how a change should be implemented or may want to suggest additional enhancements. However, keeping ideas open indefinitely makes it more difficult for our product teams to evaluate opportunities and for users to engage meaningfully with the platform.
Any additional requests or enhancements are best…
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Xero Support - Ability to download support conversations
Xero support is first class. It would be useful to have the ability to download support conversations.
3 votesComing back to this idea, while we appreciate the feedback and how you'd personally find this useful, as we have not seen a lot of supporting in this idea overtime it'll soon be removed.
This still isn't something we have any direct plans around in the near term, however as mentioned in my last update in lieu of a direct download or export capability you could copy & paste the detail of a support case into an external document such as Google Docs or MS Word for your own records.
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Subscription Option - Multi-currency as an add on
Add the option for multi currency to other subscription types.
Currently the only way to use multi-currency is to upgrade to the Xero Established/Premium or Ultimate pricing plan. For a sole trader that doesn't need all the extra features of those plans, that is a minimum price increase of over double the starter plan.
71 votesThanks you for feeding back on how we could improve Xero's plans for your use. In the aim of providing transparency to you here - we'll no longer be accepting ideas about Xero pricing plans or plan structures. We cannot make commitments to ideas of this nature. While we will move this idea to Feedback I want to assure you, that your comments have been shared with our team.
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