24/7 support
How do you actually get someone to "support" from Xero on the "24/7" chatline. I have been hanging for over an hour requesting to chat to a human? I DO NOT get any ligitimate support from your AI bot who keeps giving me the same articles that don't work.
Tracy Jones
shared this idea
Thanks for taking the time to share this, Tracy. We’ve had a closer look at what happened here and can appreciate how frustrating the experience would have been. This is not the experience we expect for our customers.
We’ve shared your feedback with our team as we continue to improve how AI works within our support model. Since then, our team has also released an update to improve the chat process and make it easier to get further help when needed.
If you’re still needing help with your original issue, just let us know by replying to this update. I'd be happy to help get you in touch with one of our specialists directly.
