Product Ideas - don't close comments the second you roll out something
Xero like to release/roll out a "solution" to a product idea and immediately close the comments.
Often, Xero Product Team, has completely misunderstood the request and delivered a "solution" that completely misses the mark.
If the comments were still open, when Xero say they've delivered it, the people interested in the product idea could comment and provide feedback on the "solution".
Because comments are closed, the only way is through the feedback button, which has multiple downsides:
- the feedback only goes to Xero, it's not available on a forum for others to support
- less users are likely to provide feedback this way, than through the forum
- users are less motivated to provide further feedback (by starting a NEW product idea), when Xero has already failed to deliver on the first one
To solve the problem, leave the comments open a few weeks or month. So simple.
Sam Gray
shared this idea
Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.
Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.
If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂