Send billing failure warnings to the Billing contact
It's a huge problem for me that when billing fails for an entity, no notification is sent to the billing contact, only the subscriber (me) gets notified. If I'm on holiday, and something goes wrong with billing, people get locked out of the platform.
There should at least be an option for the billing contact to receive these messages, if not the default setting. I can't think of any reason I wouldn't want my billing contact to know that the payment to Xero has failed. My book-keeper doesn't know something has gone wrong until she is locked out of Xero.
I have multiple organisations for which I'm the subscriber, and I have accounting people to manage most of the day-to-day xero work. I'm mainly here to manage users and occasionally check on things. It's extremely bad that payment failures are not sent to the billing contact.
Alan Wilderland
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