Have actually useful links to Xero Central from the chatbot and the help articles
I have just spent a frustrating amount of time going round in circles with the chat bot. I said that yes I would like to add a product idea and it gave me a link to a help page which tells you how to search for a product idea and how to submit one, but it didn't give me a link to the actual page where I can do that (this page it turns out!). I specifically asked for a link and it told me it was unable to do so. Then I asked how to navigate there and it told me to go to Xero Central. I asked for a link to Xero Central and it was unable to give me one, and then gave me incorrect instructions on how to get here. I figured it out for myself in the end but seriously it shouldn't be that difficult! Also could the help articles have links to the pages they are talking about?
Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.
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