Settings and activity
3 results found
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17 votes
An error occurred while saving the comment Diane Mayhall supported this idea · -
90 votes
Hi community, thanks for your support and sharing in the idea here. Diving into your comments, there are a few different ideas that we're picking up on within this one thread;
- ability to change the email address/contact of a sent pack
- ability to add additional documents to a sent pack, and
- the ability to edit metadata of a sent pack
For the first, we'd like to better understand what is driving the need to change the email address? is it down to a typo when entering it? or if its on a tax return, is it wrong on the client record etc?
Although it's not possible to add additional documents to a pack right now, creating and sending a new document pack is essentially the same - Is there any reason this isn't suitable?
Lastly, it'd be good to get more substance of how the ability to rename a pack…
Diane Mayhall supported this idea ·An error occurred while saving the comment Diane Mayhall commentedMore over a charge in my opinion should not apply if the document pack is cancelled as a result of this not being available where proof can be given that a new document pack is also raised.
I myself have many cancelled document packs and have then been charged for the new document pack for the same items.
As this feature was compulsory (as the signing in PM was no longer available) which worked find and was free of charge) i would suggest that consideration be given to have flexiblity and only charge when the document pack is signed would make more sense. -
41 votes
An error occurred while saving the comment Diane Mayhall commentedThis is so important. I feel like document packs have taken us a few step back from where we were with just filing through Practice Manager.
AND we get charged for it.
We have no option but to use this and have to pay.
Outragous.
It is extremely important for the Bookkeeper to have access to this without giving additional Advisor security out to them.
This is urgent as far as i am concerned as i am having to run the report for staff and then send it to them.
What an absolute waste of time.
As security is paramount with Staff levels this is critical to have changed so we as the Advisor are not having to run reports for our staff.
PLEASE PLEASE PLEASE