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  1. 45 votes

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    Tiarna Nouwland supported this idea  · 
  2. 26 votes

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    Tiarna Nouwland supported this idea  · 
  3. 20 votes

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  4. 77 votes

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  5. 23 votes

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    Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.

    One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.

    Tiarna Nouwland supported this idea  · 
  6. 42 votes

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    Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.

    We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.

    This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.

    Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.

    Tiarna Nouwland supported this idea  · 
  7. 67 votes

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  8. 44 votes

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  9. 36 votes

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  10. 11 votes

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  11. 28 votes

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    Appreciate the feedback on the use you found with the previous worksheet. 

    With the newer BAS while there is no GST calculation worksheet, you can run a Custom Date report to get YTD figures, which can be accessed through the Activity Statement dashboard.

    Being open we don't have plans of adding the worksheet to the new BAS report at this stage, however we'll continue to get a sense of interest on this here and share if there's any change.  

    Tiarna Nouwland supported this idea  · 
  12. 9 votes

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  13. 15 votes

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  14. 49 votes

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  15. 48 votes

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  16. 55 votes

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  17. 27 votes

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  18. 34 votes

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  19. 46 votes

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  20. 106 votes

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    Tiarna Nouwland supported this idea  ·