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  1. There is an issue with the new contact edit settings, we cannot add IBAN in account number and swift in routing numberFinancial details. Since we have vendors globally, not everyone have US routing and acct number only. This needs to be fixed since we are relying on the bank details updated in contact

    64 votes

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    Thanks everyone, we thoroughly appreciate your feedback on changes when adding or editing a contact. 


    Since the initial release, our team have made an update and you'll find you can now enter IBAN and SWIFT into account number without it throwing errors. 


    Currently, if you save information into the account number field it'll spread across the bank account prefix and bank account number fields - The thing to note is that this will not impact processing of batch payments and will be one field when exported for batch payments.


    We understand it’s not the perfect solution and are looking at further enhancing this - I'll keep you updated here. 

  2. When adding or editing a contact, I always enter their address.

    Xero has this great feature that allows searching for addresses, and that's wonderful!

    ...except it's arbitrarily limited to only search addresses in the country the Xero org is registered in; a US Xero org only offers autocompletion for US addresses, for example.

    In this modern, international, remote-friendly age, the notion of only having domestic clients is a little silly– especially when paying for a Xero tier that supports multiple currencies.

    So: being able to search/autocomplete international addresses when editing or adding contacts would be a great addition.

    2 votes

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  3. It would be great if, when viewing a contact, there was a quick 'sign/flag' to show if that contact has an active Direct Debit form.

    Currently you have to go to >Settings >Payment Service >GoCardless >edit >Direct Debit Forms

    19 votes

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  4. Create your own placeholders for email templates - For example, I want to create a new placeholder for the previous month.

    1 vote

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  5. When you invoice a new customer you get the option of "Add address" which is great to quick add their email address and postal address. Can this also include adding the phone number? Currently the only way to add the phone number is to go into contacts and add it that way but to me it is a much more important detail than postal address. If I need to chase up anything to do with the invoice i don't send the customer a letter, i call them so i do need to input their phone number and just want a…

    4 votes

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  6. During the creation process, we should be allowed to update all fields necessary on the Contact record.

    Example I have at the moment is one of my customers needs to set their clients details within Xero so they can invoice them correctly. At the moment we can't use the API to set the Website field.

    2 votes

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  7. We often use the quick search feature in Xero, and it is often used just to get the client code for files. It would be incredibly helpful if the client code populated next to the client name in the quick search bar to make it easier to see

    6 votes

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  8. Sort 'customer or supplier' list by account number from the drop down menu, (not the same as the search function).
    The account number field is a unique identifier to any customer or supplier record. Having this function should be a necessity as it is with most other software.
    In many cases the account number field is overlooked in Xero from the users point of view, yet it underpins the whole database for many people and connecting software/apps.
    In the same vein, the 'date added' drop down, which could be argued as being able to achieve a similar result, in my…

    12 votes

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  9. So we have set up and had a lot of success with email templates in Xero. it would be useful to have the ability to have a default option for each contact (or group of contacts) a specific template for a specific reason eg new invoice or AR. so that everytime we go to email an invoice for example it preloads on a certain template.

    Eg we have a number of clients that only speak read German and/or french so it would be nice to be able to set these contacts to default to use our German and/or French templates…

    21 votes

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  10. Contacts - Smart List add outstanding more than 90 days.

    1 vote

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  11. In the new contact view, everything is spread out, with lots of wasted white space (similar to the bills list without 'compact view' toggled, or the list of repeating bills (which doesn't have the ability to be compact in view). I can deal with the info I need to pick a transaction to open being on complete opposite sides of a widescreen by pulling the contact into a new window and reducing the width of that window until it's readable without excessive twisting of the head (a poor workaround for an ergonomics risk, but it's the only one I could…

    5 votes

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  12. Contacts report that shows contact details (name address etc) and Activity in last Financial Year.
    This would assist in cleanups of multiple contacts / old contacts etc.

    5 votes

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  13. I really don't want the details of the invoice to be in the body of the email. It looks ridiculous and some of it could be private. Please change it back or tell me how to change it. I really hate it in it's current format.

    1 vote

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  14. I am looking to have the cost price included in the Inventory item details report even though the item is not tracked.
    We sell a service and we cannot track the item as there is no amount to it.
    But when running the report the cost price does not show

    2 votes

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  15. Be able to Create Document Folders within a Contact, so can place documents within specified Folders

    1 vote

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  16. Currently this badge is displayed for the additional people only when there's at least a first name associated with them, but often our "additional people" are only email addresses with no first/last names, an the only way to see whether the "included in emails" option has been enabled for them is to enter two nested edit modes (4 clicks total). This is really unnecessary. Just display the badge if the box has been checked!

    3 votes

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  17. Ability to add emojis to email communication templates and customised docx templates.

    E.g.

    Hello Jane 👋

    and

    📨 hello@emailme.com

    1 vote

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  18. Contact Cash Activity Report that shows all contacts and can show both individual transactions or a summary (total).

    It would be more efficient than having to select each contact individually

    1 vote

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  19. On the Xero App - Please add a field where you can add a client's VAT number on the App (not as a note or reference or description) but as a separate field in the same way you would add it on internet sign in

    1 vote

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  20. Very simple fix. Add 'Group' as a column header on CSV export download of contacts. When I download all the contacts, ive no way of knowing which group they are in, or if they are not in a group.

    23 votes

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