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Hi Kelly Munro, as you can see by the number of people voting/commenting here this is something the a lot of people would like to see developed. So I'm not sure why Xero is not choosing to do so as it is clearly being requested.

As for the article to export data, this may be fine for someone who needs to get that data elsewhere but Xero cannot seriously expect people to do this on at least a daily basis. We changed from Quickbooks to Xero, and in QB backup was built-in and seamless, and typically we backed up twice a day if not more. And restoring was just as simple.

There should be a way in Xero whereby we can backup all of the company data to a local computer and then if need be restore that data. Problems and mistakes happen and there should be a way to recover from them. Which we don't have with Xero.

I've looked at some of the apps and in some cases these don't provide a decent backup either, or based on some of the reviews are not that reliable and in other cases cost for subscriptions to those apps can cost multiples of the cost of Xero itself, eg Coupler.IO which is $100 USD per month. Which as you can appreciated does not make any financial sense. Based on marketing Xero appears to be aimed at the Small to Medium size business all of which typically can't afford to just keep on buying monthly subscriptions.

So I think it's about time Xero took these requests to heart and did something about them.

Thanks Kelly Munro. However I think if Xero read all the comments it would see that what users expect is a backup file, not a bunch of pdf reports. In other words a backup of the kind provided by QuickBooks and other competitors. It's obviously possible because Xero has licensed the API to third parties (who can access and back up customer data incompletely, for a fee).

Xero - I can't find anywhere how to backup/download attached pdfs - the supplier invoice pdfs attached in Xero. We can do individually but not in bulk. How do we do this please?

How in the world do you continue to jack up the price of your plans and not provide a backup?!

Backups are critical for an accounting solution.

On an ongoing basis, does anyone find that any of the backups currently offered by XERO are particularly worthwhile running?

Must have a way to create and save offline backups.

Migrating away from XERO as this option isn't available. Xero accept no liability for your data, which would be fine IF they let you back it up and restore it.

This function needs to be provided or you should remove your current statement in 'Export data out of Xero' "You're responsible for keeping records of data entered in Xero, so we recommend you regularly perform your own back ups." Xero take some ownership.

Backups are essential. Everyone is vulnerable to data loss including XERO

2 things are substandard with XERO. Not available for current climate backups and the inability to provide a view only product.

Critical for organisations to meet regulatory requirements - especially in this current environment. Thank you

Thank you Andrew for finding that Australian Cyber Security Centre Essential requirement. Maybe that might get through the Xero brick wall here. Xero has long been on notice about this need for years.

Regular backups of important data are a requirement of the Aust Cyber Security Centre's (ACSC) Essential 8.

In case of cyber attack, both Xero and my business could be found negligent if we are not taking a regular backup of our critical accounting data!

It astounds me that the ability to backup data isn't already a Xero feature.

My attempt to backup Xero now consists of semi regularly exporting contacts and products, then trying to remember to daily export invoices

A backup facility is a must, so that a data set can be saved and imported again, even if it's just in case of data corruption. I can't believe Xero doesn't already have this feature.

I don't think people necessarily expect Xero to hold the backups... if there was a simple file export that we could hold ourselves, and a recovery routine that could take the backup file as an import, I'm sure we'd all be a lot happier.

It is bonkers that this is even an ongoing and unresolved matter.

If Xero has multiple sites in multiple regions, then the chance of them no being able to recover the data is extremely unlikely. The reliance of a backup by a third party would not necessarily reduce the risk if Xero has multiple backups in multiple regions.
Just because they are not labile for the loss of data does not mean they don't go to lengths to protect your data.
Effectively if Xero were to lose data & their clients could not recover their files it would mean then end of Xero because who could ever risk that again.

But even if Xero does remote backups in multiple regions, there is no guarantee they will give you "your" data, in case of loss. Xero clearly puts the responsibility on the user. We are already looking for alternatives. There is always an alternative solution somewhere out there.

Would be good to have some understanding of how Xero backs up the information in their systems eg stored in multiple regions on multiple servers.
That would give us some confidence that the data is secure & the risk of total loss is remote.