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Hi, I don't think a comment by Xero should close down the discussion on the pursuit of a quality product.

Dear Kelly,
Both a solid backup options on our side as well as a full and complete export solution are needed from a client reliability and company survival standpoint. Apart from human error that we need to be able to correct, it is hardware error on your side or, let's not even think possible, if Xero would fall over. And yes, I know you are going to say that Xero is healthy and nothing like that will happen but stranger things have happened in recent years so we, your paying clients, need contingency that means we can continue even if Xero wouldn't be able to. It is common business practice and often even required.

Dear @Dinah Barclay.
I have specifically asked this question before (a little while ago) and got the answer that attached files can not be taken out of Xero at all. 1 of the reasons why we didn't even start entering them as you would rely on them but if you ever want to move away, you're lost. One of many 'tying the client down' things they do nowadays.

Looking at the first of the official apps there is a disclaimer that makes clear the third party apps are not a valid option.

"We use Xero's API (application programming interface) to get data out of Xero and send data to Xero. What we can and can't do is therefore limited by what Xero's API can and can't do.

These API limitations mean that we cannot backup all types of Xero data, we cannot restore all types of Xero data and some Xero data we can backup but can't restore."

This needs to be put on your development timeline as a priority. Cyber security advice demands it. Statutory reporting obligations demands it. HMRC record keeping requirement demands it.

If Xero's "partners" can deliver back ups of customer data for a fee, Xero's customers should be able to back up their own data at no cost. It's not hard, and it's a legal obligation for customers. It's just Xero gouging customers again.

Being transparent, we should all all be going elsewhere so that we can comply with our legal obligations. And some have made formal submissions to the Australian tax office and now (rightly) contemplating class action.

I think that at the very least, we could do a snapshot so we can revert if something we do causes an issue. Many systems have a snapshot/restore function.

Hi Kelly

Thanks, understood.

However it is important for us to our own back ups to, for peace of mind and compliance with codes of practice.

If Xero can do complete back-ups automatically then please share the method with us, or devise a method that caters for small businesses to do the same.

Kind regard
Vince

Kelly Munro says the same things we've all heard before and confirms how Xero is like a brick wall - totally uninterested in anything being said in this thread and all those which came before it or are hidden in the ether. Won't be long and dictionaries will have a new concise meaning for the words, 'doing nothing through obfuscation' and that will be a single word, "Xero"

Xero needs to provide a datat backup feature. It is imperative to business security and reliability.

Hi Kelly Munro, as you can see by the number of people voting/commenting here this is something the a lot of people would like to see developed. So I'm not sure why Xero is not choosing to do so as it is clearly being requested.

As for the article to export data, this may be fine for someone who needs to get that data elsewhere but Xero cannot seriously expect people to do this on at least a daily basis. We changed from Quickbooks to Xero, and in QB backup was built-in and seamless, and typically we backed up twice a day if not more. And restoring was just as simple.

There should be a way in Xero whereby we can backup all of the company data to a local computer and then if need be restore that data. Problems and mistakes happen and there should be a way to recover from them. Which we don't have with Xero.

I've looked at some of the apps and in some cases these don't provide a decent backup either, or based on some of the reviews are not that reliable and in other cases cost for subscriptions to those apps can cost multiples of the cost of Xero itself, eg Coupler.IO which is $100 USD per month. Which as you can appreciated does not make any financial sense. Based on marketing Xero appears to be aimed at the Small to Medium size business all of which typically can't afford to just keep on buying monthly subscriptions.

So I think it's about time Xero took these requests to heart and did something about them.

Thanks Kelly Munro. However I think if Xero read all the comments it would see that what users expect is a backup file, not a bunch of pdf reports. In other words a backup of the kind provided by QuickBooks and other competitors. It's obviously possible because Xero has licensed the API to third parties (who can access and back up customer data incompletely, for a fee).

Xero - I can't find anywhere how to backup/download attached pdfs - the supplier invoice pdfs attached in Xero. We can do individually but not in bulk. How do we do this please?

How in the world do you continue to jack up the price of your plans and not provide a backup?!

Backups are critical for an accounting solution.

On an ongoing basis, does anyone find that any of the backups currently offered by XERO are particularly worthwhile running?

Must have a way to create and save offline backups.

Migrating away from XERO as this option isn't available. Xero accept no liability for your data, which would be fine IF they let you back it up and restore it.

This function needs to be provided or you should remove your current statement in 'Export data out of Xero' "You're responsible for keeping records of data entered in Xero, so we recommend you regularly perform your own back ups." Xero take some ownership.

Backups are essential. Everyone is vulnerable to data loss including XERO

2 things are substandard with XERO. Not available for current climate backups and the inability to provide a view only product.