Contacts - Different default email addresses for different transactions in Xero
Ability to allocate different transactions to different email addresses.
Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.

-
David Barker commented
Especially invoices and statements to different e-mail addresses
-
Alice O'Sullivan commented
This is a basic function that has obviously been an issue for your customers since 2015 when this was first posted. It's now 2024! I am currently researching moving my two companies away from Xero.
-
Jessica Black commented
Please Xero....add a separate field for statement emails! Majority of our customers request invoices are sent to a specified invoice email and statements are sent to a different statement email. We manually have to adjust the email addresses from a hardcopy list when issuing statements to make sure they're sent correctly.
-
Elizabeth George commented
Yes! Jan McDonald... having the ability to send activity statements to a different email (compared to the invoice/default email for the contact) is a must for my business! Please make this change Xero. We have multiple customers asking for the monthly statements to be sent to their AP (accounts payable) departments yet the invoices to be to the primary contact (so they can approve the invoice). Please vote for this one to be in the new update!!
-
Erika Feuz commented
This is a basic requirement for every business no matter how big. I am using Xero for multiple businesses and really need the ability to have separate email addresses for different departments for our suppliers. This feature is simply keeping up with technology in business and is well overdue in Xero.
-
Brad Field commented
And of course we have all those customers who use Xero and send a copy of everything to every email contact for us in their system and create waste for us wading through emails that aren't relevant...
-
Emma Rosenblatt (Accounts) commented
This is a massive problem! We need to be able to send invoices to accounts payable and remittances to accounts receivable (often not the same email address!!) And quotes to another person, often the purchasing officer.
-
Alan McCaig commented
I don't understand why something so simple can't be sorted. we really need this feature to be added or will have to consider another solution and move away from Xero.
-
Leanne Nelson commented
This is critical to our business
-
David Black commented
This is a fundamental business need - really disappointed Xero does not do this out of the box & clients are having to request fundamental business accounting functions from premium accounting software
-
Adam Greco commented
Any company ordering parts from vendors (plumber to a warehouse) has to reach out to different parties for support. There's no excuse for not having this feature. It's just sloppy and bad priorities on Xero's part.
-
Brad Field commented
Guys,
If you're a large enough user to think this is important, you aren't in Xero's target market.
Small business running their business from their ute is who they want.
This will never be fixed as Xero are too busy finding new small customers and their accountants who hate the shoe box of invoices (sorry, bills) these small businesses currently dump on their desk.
-
Vanessa Beverley commented
Very critical to our business.
-
Jared Robinson commented
From what I can tell it's because our uses for the product are not that important to their bottom line. It's more about ensuring accountants get the necessary ease so they'll keep funnelling more leads to zero while also ensuring that they tie everything as close as possible to government body requirements for data mining.
Essentially we are the product and our needs are at best secondary.
-
Ian McKay commented
Why is there no response from Xero? 101 votes means it is an issue.
-
Joanne Haycock commented
Please can you add the option to split where the invoices are sent to and where the statements are sent to. I have a customer that uses separate emails for each.
-
Amanda Hubley commented
In the settings for Included in emails be able to specify which emails. For instance you have two people who receive and approve quotes. You don't want to send quotes to the account that processes invoices. The account that processes invoices only wants invoices and the people who approved the quotes don't necessarily want to be copied in on the invoices.
I imagine this would be a tick bock for Quote, Invoice, Credit, Purchase order, Bill, next to each include in setting. -
Janette Winter commented
I need to send an order to the suppliers order email address and the remittance advice to another.This is basic company set up.
-
Prateek Khandelwal commented
The ability to send sales invoices from the AR email address and remittances through the AP email address seems like pretty basic functionality.
With all the other intuitive ability that Xero has, as a new user I am surprised that that this ability is missing. -
Joe Zammit commented
Xero allows a user to have multiple sent-from email addresses in the preferences, and a good follow up feature based on this is to have a dropdown menu with the different email addresses when sending invoices and statements via email. This would increase efficiency as the user would not have to change the email address from the preferences sitewide and decrease any chance of mistakes.