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The Customer Contacts page shows the days that "they pay in" which is described as "The average number of days between when invoices are issued and when they're paid". Can this be very simply pulled into the Invoices>Awaiting Payment report as a column, possibly next to the Expected Date? Please add to the roadmap! Thanks

This is a no-brainer and a featured report that should be out of the box. The competition has it; come on, Xero!

Yes, you can report on customer debtor days in QuickBooks by using the "Accounts Receivable Aging Detail" report; this report shows you a breakdown of customer balances categorized by how long each invoice has been outstanding, allowing you to calculate the average debtor days for your customers..

Why cant you produce a list of time taken to pay, you used to?!

Yes, but then you moved us from Sage to Xero.......

The most ridiculous point about this is that the field is in the system on each clients CONTACT record - yet they cant seem to pull together a simple report that pulls this field out of each clients record ....

You couldn't make this stuff up .....

Av. Days to pay is a fundamental requirement in accounting, on the same spreadsheet as current, 31-61 Days, 61-90 Days and older
lets hope we can have this report soon !

Agree with this Idea. I believe it's imperative to get this in Xero. It's a very helpful insight for a business to know average pay by their clients and average pay to their suppliers to be able to take decisions to keep a healthy cashflow. Currently I need to make it manually, checking one by one for our stakeholders which takes me ages.

Tim - yep totally crazy! Weve been lookng at laternaitve systems to move to and when demo'd the sales teams cannot believe why I would even ask if this report is avaialable as "of course it is" .. haha - if only - welcoem to the world of Xero!

And yes - I spend probably 2-3 hours a week checking up between the outstanding invoices screen and each inidividual customer record for average payment days then updating as neccessary.

Such a waste of time for somethnig that would be so simple to implement.

It all adds up - I'm currently working on a costed business case to move to an altentive platform and its crazy when I look at the cost of the wasted hours in Xero for this along with so many other issues

The AVERAGE DAYS TO PAY is SHOWN on the customer details screen, but if you have a large number of customers, extracting and using that data is painful.

The LAST payment date does not really help. A customer may have paid their last invoice LATE or EARLY, which skews the information. What is needed is a REPORT/EXPORT of the AVERAGE days to pay, which is shown on each customer tab, but is not available in any reports (AFAICS).

If a customer ALWAYS pays late, then I need to reduce their credit terms, or even ask them for payment with order.

FURTHER to this, on the outstanding invoices screen, where it is possible to enter an EXPECTED payment date, why can that not default to "Invoice Date + Avg days to pay".

This is however made MUCH more difficult, because the customer name is not exported on every line.

Where are we with this please xero? Surely it's a fundamental function of accounting software, average time to pay report for all your clients.

@ashleigh - you don't - its a line by line report. All you can do is work out the days for each invoice then average them out at the end. Its a rubbish workaround that Xero thinks is acceptable! Crazy omission that should be standard in any accounting package

When you pull the Receivable Invoice Summary - how do you include all invoices for one specific client on one line? - mine appears as all individual invoices

@xero - it seems every idea on this forum gets the standard Xero response of "not on our roadmap" - does make we wonder what is on the roadmap ?
It certainly doesn't seem to include anything that any of your users actually want or need!

Howard your a star! Thank you

This is important in order to take action on a client account terms going forward.

There is a workaround you can do that is a good substitute until they implement this feature. Export the 'Receivable Invoice Summary' report. The report has a 'Last Payment Date' column that you can add to it. Then if you subtract the last payment date from the invoice date you will get the days to pay. Make a unique customer list and average the results over a period you determine when you set the date range for the report e.g. 1 year, 2 years, 5 years.

This is a fabulous idea and is critical to strong working capital management.
This is one of my top requests for Xero.

If you're already focused on the above type of report then it needs to have the current overdue sales invoices on it as well.

Even if it's just a column on the sales on the sales invoices page - "days overdue" is useless. "average time to pay" column on the sales invoice page? and "days from invoice date" would be much more useful.

It would be easier to see this information on a report instead of looking at each contact individually.

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