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Email Settings - Ability to have separate reply-to email address

Ability to have separate ‘Reply-to’ email addresses within the same Xero organisation.

Purpose: Users can easily change the email address that they’d like to use when sending email from Xero, rather than having to go through settings to change it.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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  • Jacqueline Kiewiet commented  ·   ·  Report

    Different templates (invoices / quotes / PO, etc) should be able to have the different email addresses. Different departments, so different email addresses.

    When sending out quotes, I do not want the communication to go to our accounts@, I want it to go to our shop@ ... that is not possible. It makes communication to clients very confusing for them too, plus then suddenly accounts gets emails that are not for them at all!

  • Jacob Ball commented  ·   ·  Report

    I'm sure I've posted on the old support forum about this, but it's still not addressed, and it's still a pain in the backside.

    Yes, a user can go to Settings -> Email Settings and change the Email Address being used, which is then applied across everything.

    However, I'd like the ability to choose which email account to send from, when I'm actually creating the invoice or receipt or whatever it is at the time.

    It would be great to have it linked to a Template. Eg a template for ABC Company uses the admin@abccompany.com email. If I switch the template to XYZ Company, then the email should change to admin@xyzcompany.com, without having to remember and go through the Settings -> Email Settings rigmarole.

  • Jarrad Brilley commented  ·   ·  Report

    Desperately needed. Why have "branding options" available for an invoice but not be able to choose a different reply-to email.
    A different brand for a company is going to require a different email address. Thanks

  • Lindsay Taylor commented  ·   ·  Report

    This seems like a very basic feature, surprised it's not already available. Would definitely like to see this added, it would make things much easier to run our 2 businesses.

  • Warren Foy commented  ·   ·  Report

    Yes. Great idea.

    Same to have the option to select different stored email addresses for sending invoices/POs/quotes to customers.

  • Paul Johnson commented  ·   ·  Report

    Desperately Needed
    I contract to multiple businesses and need invoices sent out of an address associated with their businesses

  • Brodie Stewart commented  ·   ·  Report

    This could be linked to different branding templates. For me, I have two sub-businesses through one ABN/sole trader. Being able to have a separate reply-to email address for both templates is absolutely critical!!!

  • David Broderick commented  ·   ·  Report

    100% need this - Purchase orders go to suppliers usually to a sales@ email address, whereas remittance advices go to something like accounts@. Having to manually enter the right email address is problamatic. There must be a way to have a default PO email address and a default Remittance email address

  • Nathaniel Rawlings commented  ·   ·  Report

    I wouldn't have singed up to Xero if I had known this wasn't an option. If this is not implemented in the next three months I will be changing accounting systems.

  • Claire Griffin commented  ·   ·  Report

    This would be amazing and seems obvious, we would like one send from and reply to email for customer statements, invoices etc, and another one for supplier remittances. Sometimes there is more than one person working that side of the business.

  • Nadia Gallen commented  ·   ·  Report

    Would love this feature. I have a few business names under the same organisation and it's annoying that I can't select which one it comes from, even though I can change the reply to email address.

  • shannon king commented  ·   ·  Report

    its annoying that it only allows a default for the entire organisation.

    I have someone that does sales ledger (requires direct emails back) and I do purchase ledger from a different email which isn't the named one I use for everything else accounts related so being able to select the one assigned to invoices and one to bills would be a start.

  • Rain Brooks commented  ·   ·  Report

    Absolutely agree, the ability to assign different email addresses to each invoice template would be a sensible and practical option for this issue. This problem is very frustrating and could be easily resolved.

  • Andrew St.Hilaire commented  ·   ·  Report

    I have a couple of user accounts set up specifically so I can log in and send an invoice from that account so it comes from a specific email address. It is an absurd workaround, and we should be able to select which email address the invoice will be sent from. Moreover we could assign a default email address to a specific invoice template to streamline the process.

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