Customer Statement - Send an overdue invoice statement
The option to manually or automatically create an overdue statement for late paying customers
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Caron Eagling commented
It would be perfect if we could have an option to bombard clients with overdue accounts payment reminders with either statements or copies of unpaid invoices. Ideally these could be set to send every 48 hours until the invoices are paid.
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Nikki Velinsky commented
This is an obvious option. Not sure who needs a statement with overdue invoices and those that are going to be sent out in the future, it make no sense. If you're sending a statement to a client it's to advise what invoices they need to pay, or the balance they owe?
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Karen Bryant commented
Set up statements so that they go out automatically on a certain date.
Also
Statements sent out with invoices that have not yet been sent to the customer, this needs to be removed, there should be an option field to stop these being on the statement.
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Piroska Kiss commented
Please create an only overdue statement option or the customer statement needs an aged analysis at the bottom.
Customers are complaining it is so time consuming to add up the invoices if they pay mid month I cannot run a month end statement for accurate overdue amount. -
Rosie Abbott commented
We only want to send statements to accounts that are overdue.
It would be great if the statement allowed for invoices to be attached as well. -
Angela Parsons commented
I haven't prior to Xero, come across an accounts programme that doesn't allow a set up for overdue automatic statements. I have also just realised that I can't produce a report showing if and when a statement has been sent to a customer. I would have thought it would be one of the choices you could customise in the activity section
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Helen Thompson commented
its annoying that other accounts programmes will let you set up automatic statements for month end, but Xero won't only sending reminders for individual invoices, which most of my customers would get at least 10-30 reminders a month, rather that one statement!!
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Karen Gerrits commented
It would save a lot of time and queries from customers if statements could be automatically sent out periodically for overdue invoices. If one customer has 3 relatively small invoices all overdue it will only irritate them to receive 3 separate invoice reminders. Looks much neater and more efficient if all, or any, invoices on the account could be automatically incorporated into one statement.
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Mark Smith commented
The customer statement needs an aged analysis at the bottom
Just how customer statements have always been in every accounts software
Without the need to pay £40 per month for statey plugin -
Ann Lewis commented
This would be a great function and save so much time.
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Fiona Harris commented
It would be great if the statement allowed for invoices to be attached as well.
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Julie Tabone commented
I've just came looking for this function. Monthly automatic statements is a fundamental task in bookkeeping and would save a lot of faffing.
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Julie Partridge commented
it would save a lot of time if statements could be automatically sent out periodically for overdue invoices. If one customer has 3 relatively small invoices all overdue it will only irritate them to receive 3 separate invoice reminders. Looks much neater and more efficient if all, or any, invoices on the account could be automatically incorporated into one statement.
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Paul Ingram commented
Can you send customer statements by using Contact Groups?
EG, some customers wont need statements or want them. Would be good to be able to send statements to a contact group that for instance is called Requires statement??
Is there a way to do this rather than having to manually tick or untick boxes each month for each customer?
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Shannon McMonigal commented
I agree with this & a lot of comments here.
Xero currently has the functionality to automate single invoice reminders, surely it's possible to automate monthly statement emails.
Having invoices sorted by due date rather than invoice date would make so much more sense, currently it's way too easy for a customer to miss an overdue invoice that was dated later than older invoices with a longer due date.
Having overdue dates stand out - maybe making the text red should be easy enough - conditional formatting on any dates occurring in the past or something.
Having a breakdown between balance overdue & current balance due at the bottom of the table would be great. A table with a breakdown of overdue ageing would be even better. I know it's possible to insert IF statements into a word doc so it should be easy enough for the developers to enter into the standard template. Or just add more merge fields to actually let us customise our "custom" templates. -
Jess Annas commented
sending statements with all 'due invoices' is tacky, it should only be overdue. and on the same vein why are statements also sent to customers who are in credit only, the process of ticking/unticking boxes of who to send statements to when you have thousands of clients as we do is finicky. Xero needs a function where you can send statements to all outstanding customers directly in one group.
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Chek Ying Pang commented
I think SOA reminder is an important part of chasing customer payment. Therefore I suggest adding an SOA reminder in Xero system.
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Mark O'neil commented
Send customer statement automatically
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Jane Sandeman commented
Come on Xero, your lack of features are becoming a bit of an issue.