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@Dale Bourgeois

During your trial, consider if the following are important to you versus what might be available in other packages:
- Multiple addresses for a single customer:-::: no progress from Xero
- Activity statements with aging periods for customers (i.e. 30, 60, 90 days outstanding etc):-::: no progress or interest from Xero
- Invoicing:-:::Xero has implemented a new invoicing architecture that has caused our workflow to take additional time.
- Pricing:
- Basic package with 1 person payroll is 2 x more expensive than no payroll
- Comprehensive package with 5 person payroll is 2.57 x more expensive than no payroll.
- Key point is that if you have a payroll of 2 to 3 people and multiple business interests, then from our perspective Xero is more expensive than other options.
- Of the 10 businesses we run through Xero, the subscription plans are:
• 4 x Comprehensive
• 4 x Ultimate 10
• 1 x Ultimate 50
• 1 x Ultimate 100
We would overlook the subscription price if the first several points were addressed. For some of our businesses, it doesn’t matter. Still, the high-volume, transaction-based businesses with account customers and multiple addresses do matter, and Xero’s limitations are causing a lag in some areas of our account management and our end customer satisfaction. The real cost of Xero is in the additional hours we spend dealing with customers who are questioning basic information that should be automatic from Xero.
While integrations are helpful for Xero to offer greater features and not have to manage them, the additional costs required are questionable.
Our accountant thinks Xero is great, and it functions well from a compliance standpoint. Operationally, we are reviewing alternatives.
Review Xero, and make sure it meets your minimum requirements. Don’t expect things to change if they have been ignored and/or patronised for so long. A short trial may not give you exposure to some of the items that are important to you.
Good luck Dale.

I'm on a trial run to see if Xero can replace my use of QB. I was surprised that this feature isn't there...I ship to big distributors (Anixter, Wesco) who have locations all around the USA, but one billing address. I guess the only way to do this is to create the same customer multiple times with the different shipping addresses. Seems like a waste of time and maybe an accounting nightmare to send multiple overdue invoices.

I would also need the billing and shipping addresses listed on the invoice I send to the customer so they know where product was shipped. James' post is concerning, that this was requested 12 years ago and it still hasent happened, so I guess it wont and I need to see if this is a deal killer to move forwarrd with Xero.

+1 to Graham's post. Had a similar experience interacting with Xero on X. Continue to bring it up there until they get this fixed. I have been with Xero for 12 years now. In year 1 I expected this to get fixed in the next year or two. It's insane how long it has taken while silly projects like the Apple Watch app were developed.

I have recently been in direct e-mail contact with Kelly regarding this issue. Here is my latest reply to her:

Kelly,

Thank you for your reply. I will indeed reserve judgement as I believe actions speak louder than words. However, my expectations are low given that there has been no progress for such a long time. Furthermore, I have written to you several times over the last three years through Xero Central without getting replies or progress on subjects that are critical for a large number of your clients. After I wrote about the situation on X (Twitter), I was contacted by telephone by one of your colleagues who said he would follow up, but he never did, so I'm sure you will appreciate my continued cynicism. There has been no progress or any updates regarding multiple delivery address for months if not years. Nor has there been an update regarding the removal of the available stock figure in the quantity field in new invoicing.
For a large company professing to be a market leader along with Quickbooks, Sage etc this lack of communication is both unprofessional and insulting to your clients. Xero has been "working on it" for too long - exactly how many programmers are working on these issues? I simply fail to believe that it can be that difficult (if there is a will to do it) and that it should take this long - particularly as multiple delivery addresses are already available in Purchase Orders and available stock is shown in the quantity fields of both Quotations and Credit notes - presumably these features integrate across all of Xero's applications, so why are they not included in new invoicing? Given the aforementioned, the fact that Xero are delaying their deployment within new invoicing leads me to the conclusion that they are both possible but are being lined up as chargeable extras in the future - not something that will be welcomed, I'm sure.
I will therefore continue to make people aware of these issues on X (Twitter) as a matter of public service, until at least these two issues have been satisfactorily resolved.

Sincerely,

Graham Tottle

I do not believe that a company that is advertising on mainstream TV in the UK to use their software consider this BASIC function as "complex"!!!!!!!!!!

It is a basic function on all the major accounting software suppliers. If Xero can't implement basic functions due to "12 other products" and "other apps", then don't have 12 other products and other apps before the basics are in the software!

And what idiot would use the "add delivery address" function on new invoicing if it updates all other existing invoices for that contact to that new address!!!!!

What elicit drugs were they on when they thought that was a good idea!!!!

In the UK, Tax Invoice records have to be held for 7 years. I'm sure it would be illegal for any details to change on any Tax records once submitted to the HMRC & Companies House. Plus, how would you be able to track where any goods/products were previously shipped?

I see that this has been an issue for many years now, so I won't hold my breath on it happening any time soon. Hello Quickbooks.....?

We are very keen for the platform to support multiple delivery addresses. Is the project still happening?

Is this still happening?
Sucks having to manually change addresses for deliveries.

This is a critical function for my organisation. Currently, I need to change the delivery address and manually shoot the invoice for such customer via outlook which is quite troublesome.

Please make it happen SOON!

It's now September, is there an update on when this will be in place?

For the love of all things holy!! It cant be that hard to allow for postal and delivery addresses in a new contact field then have a checkbox on the invoice to direct who to address it to. It looks sooo unproffesional when you send a contact a quote/invoice with someone elses details on it because your under time pressure and havent updated the entire address field to suit the different contacts within a single organisation.

Have dealt with it in good faith this far but am finally fully and officially over it now. Please hurry with this upgrade.

Anna - I spoke to someone from Xero recently and asked this question about a roadmap - got told that this isn't something that is available that can be sent out.
Crazy ........
No one has any idea what is happening and the planned fixes and improvements as nothing ever gets communicated and you cant talk to anyone at Xero about any of it
And it feels like Xero don't know either

Hi Kelly, do you have a roadmap of when this feature will be implemented? It's been going on too long now and I'm tired of waiting. It would be good to see the plan so we know it is actually coming and when!

This is critical for my newest client. Raised this issue years ago. Hopefully with new invoicing it might actually happen

This has been ongoing for years. Raised thousands of times under various 'ideas'. So far no progress. It would be a game change for me.

This is crucial for my clients

I agree wholeheartedly with Justin Smart: "This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of an accounts system like Xero"

This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of a accounts system like Xero...

Just give us a "Ship to" box to input delivery address, don't understanding why so difficult as is already have the option in purchase order.

Multiple shipping/delivery addresses is extremely important under Customer Contacts for invoice purposes

Sherri, work-arounds are fine (I have my own and I'm sure that others will have developed their own too) BUT... they should not be necessary!
In purchase orders there is an option (bottom left hand corner) to store / choose from multiple delivery addresses or add a new one, so the coding exists already - why have Xero been so reluctant to implement it for Invoices?