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I work in a company with 2 people. Even for me, there's no way I want super payments to be disable because I'm on leave. How do big companies handle this ? Can the approval code be directed to an email instead ?

This needs to happen before payday super becomes a reality. Otherwise it gets tricky to go on leave or have Christmas shut downs.

Agree with the dual signatories option for this. Would be better to have this facility.

Also needs to be able to handle dual signatories (2 approvers) as many bank accounts are set to 2 to approve - this needs to be managed within Xero as well.

Interesting cut and past response, identical to the January response. This does not give any comfort that Xero is taking this critical problem seriously.

Come on Xero this is such a basic requirement that should have been there in the first place. Saying “it’s something they will continue to review” is just a fob off. You need to do better with such fundamental requirements as more then one person authorising super payments, it’s just common sense and an easy fix.

Need an additional Authoriser ASAP - unable to pay as current authoriser is on leave

This is a must. It should be available for each user.

This is a must especially when from July 1st 2026, superannuation will have to processed every pay run. If I was sick, then my back up needs to be able to process super without having to muck about changing authoriser.
Preference would be that it's connected to the person logged in eg If I'm logged in and process super my details are there. If my back up is logged in, their details are there so they receive the authorisation code.

In case of leave but also in case of emergency or if something unexpected happens to original person, we need quick easy backup options for business continuity

This is absolutely needed in case of leave

It would be useful to have the ability to have multiple authorisers for automatic superannuation. This would be great for our larger clients who have this option for other systems.

We will start to have similar issues when we start switching superannuation over to Xero from ATO clearing house. Some clients/owners will want to keep their mobile number as the primary user. For us to lodge super we will need to interrupt the client to get the information. Some of our clients are really bad at responding to emails & phone calls as they travel a lot for work.

As some others have stated some softwares & superfunds already have this feature so we may look into alternatives in the future.

This is also a problem from a payment perspective. All of our bank transactions require two approvers, but the super payment goes through with only the one approver.

I feel this is an important issue. Should something happen to the authoriser and they can not complete the approval (sever injury or death) how can the super be authorised? Just discovered a client has a deteriorating health issue and wanting to set up some back up options even though she is still very capable at present.

Ability for more than 1 person to be able to approve a superannuation payment in Xero. Currently only 1 nominated person can approve the superannuation payments, this becomes an issue if that person is sick, away on holidays, you have more than 1 person in an office sharing the workload. With the changes coming to pay employees' super at the same time as salary and wages, there needs to be the ability to have more than 1 person nominated to approve.

A 2nd person is definately needed in case of emergency or leave

This will be critical in Australia once the 'Payday Super' legislation comes into effect on 1 July 2026 as we will have to process super with each pay run. Having only one approver will cause a lot of problems if the approver is away, not to mention potential fines for late payment . We cant even manage/change the super approver ourselves as we have to go through our subscriber who is an external accounting firm.

Xero has a little over 18 months to implement this before payday super comes in and employers will be required to pay super on payday, even if the super authoriser is on leave.

I'm going to need Xero to pay my minimum 4 hour shift wages for each of the days I have to log in during my workplace's Christmas shutdown period in 2026, just to run super for clients and prevent them being late and subject to penalties. Looking at the calendar, that's at least five days worth because I'll have payday super on every single weekday except Fridays.

At least 2 people to authorise so that if one is away and uncontactable there is a backup.