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I agree, my work involves the management of apartment block accounting. Bills for this sector are top heavy, however invoices can be on a 1/4 or yearly basis, most blocks have less than 50 apartments, some only 10. These companies are not-for-profit organisations and do not therefore pay any VAT. So we need the starter package with a yearly allowance for invoices and an allowance for more bills on a monthly basis, for repairs, refuse collection and some apartment blocks have 5 electricity bills alone bi-monthly. So a more flexible package for these companies would be fairer. At present we have to use a standard package for a small apartment block with less than 10 apartments.

If Xero are serious about being there for small companies, they must accommodate them.

Lynda

I like the idea of Ignite plan but think the number of invoices to bills should be swapped. I am sure most people would have more bills to pay than money coming in. Make it an option at least.

The pricing structure is very backward. I would just like to have some extra bills and my pricing would go from ~£20 to ~£40 just for that small facility. It would be helpful to have but not for double the price

With the current price rise for the starter plan I will be leaving Xero with my Australian office and do things manually. Being able to reconcile 5 maximum bills and a price rise I don’t think Xero is listening to small business.

I think the standard plan which I use for my UK business is a valid for and will continue to use, but not worth it for small business on the starter plan.

Hope Xero is reading this and doing something positive for small business, it’s not all about profit and the return to shareholders.

I agree with this post, I use Xero for a number of not for profit companies, they are management companies attached to apartment blocks, they do not have many invoices throughout the year (usually quarterly or annually, some as small as 10 apartments) but are heavy on bills each month which is typical of this type of company. We have to use the standard package as a result of the number of bills, the companies are exempt of VAT etc, so we do not use many features of the standard package. I have asked Xero to look at this but they obviously do not really facilitate small companies.

The latest pricing announcement is not great news for smaller businesses, especially removing payroll!

We are a not for profit so cost is prohibitive and eats into our funds for our purpose which is to support a school

Hi, I am a Bookkeeper/BAS Agent with multiple clients on Xero. I recommend Xero often but I am concerned about the Starter Plan with the increasing costs.

This is a great plan for a small business that can't afford the Standard Plan, but the 5 maximum bills is not adequate for the price, and the huge jump in price to access more capacity is not affordable for these clients. I believe that 15 - 20 Bills for this Plan would be fair for the price.

This helps Bookkeepers help their clients with small businesses and reduces the frustration of having to find alternative, more time-consuming ways to attach receipts and bills to spend monies.

You will still catch everyone who can afford the higher price, but this will help the Bookkeepers who recommend Xero.

Isn't it about time Xero changed the limitations on the starter package to allow small companies to use it.

I would like to see the invoice limit removed for the Starter Plan. I am a sole trader in healthcare (a psychologist) - no employees and therefore no need for payroll, but my client management software Halaxy (calendar, invoicing, etc) is synced with Xero so I can reconcile the transactions. I was surprised to see that each of these transactions counts as an "invoice", even though I am not using Xero to directly invoice my clients. I see 16 clients per week, so I realise now that 20 invoices per month is not going to work.

I would like the invoicing limit removed, or at least the option to pay a little extra to have the limit removed. I am reluctant to go back to using the Standard Plan because I have no need for the extras such as bulk reconcile transactions or payroll. I am seriously thinking that this platform will not work for a sole trader like me and am looking for alternatives (e.g., Quickbooks).

It is so annoying, and pricing is always increasing.
Am considering moving to another accounting program what with all the changes.

This package is not in line with Quickbooks.
I am trying to get a client to change from Quickbooks to Xero, but he does slightly more than 20 small invoices a month.
He won't change because he pays £14 for Quickbooks and would need the standard package at double the cost in Xero.

Do not post as a bill, recon the bank straight to the chart of account, and attached the document on the bank recon. Only times needed to load the bill, if there are payment terms, and bill is only paid at a later stage

Increase of a Xero resource for additional payment.
Xero is a straightforward solution for many kinds of businesses; however, the bottleneck of Xero are limits. In the case of stalling business, Xero starts performing very poorly. For instance, we are eager to pay more to increase dedicated resources to our companies from Xero and, say, process 20 000 transactions per month instead of 2 000 transactions.
And in many cases, this is why companies seek alternatives to Xero, like Business Central and Odoo (because they allow scalability).

It would be great if Xero could roll out a survey with its proposal (if it is possible to increase performance) on how much it will cost to raise limits for a company and what limits can be improved.

I totally agree. 5 Bills is absolutely crazy. Is anything being done to solve this inadequacy? I am in the middle of my trial period and was about to pay for a plan but the difference in price between the Starter and Standard Package, before I am generating revenue, is a little hard to swallow. It certainly does force one to look at other options a little closer. Are there any plans to increase this number, even to 10 Bills/month?

At present, only 5 bills can be posted each month using Xero starter. This is unrealistically low. If business can post 20 sales invoices, why can't the number of bills be increased to match? The jump in price between Starter and Xero is quite steep for new small businesses, and they are more likely to go to a rival software that offers more features and functionality for a very small price increase than to upgrade to standard.

This would be very attractive for small businesses

As an E-commerce business we don't usually need to issue any invoices because we sell only to end consumers. On the other hand, we need to upload between 10 and 15 bills monthly because we buy inventory on an ongoing basis.

I don't understand WHY Xero is not considering this particular scenario of a small business. Being allowed to issue 20 invoices and only upload 5 Bills per month is ridiculous when using the Basic Plan. It doesn't match the reality of a small business and the Standard plan it's just too much for basic accounting.

Starter Plan currently has a limitation of 5 bills, this would be more suited to 20 in order to reflect a very small operator and not push so many users into a higher tier.

The small companies also pay to have their accounts prepared on a monthly basis. So their bill is also much higher as a result. Xero needs to look at this if they want to attract and keep small companies.

Other packages are now available on a much cheaper basis.