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Bills - Flag a Bill as 'in dispute / query'

Ability to flag individual bills as in dispute

Purpose | To enable review and ensure the business does not make payment for a bill when it's currently 'under query'

1,466 votes

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.

We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.

In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:

  • Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
  • Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
  • Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is being resolved.
  • Update the reference to add a notation such as [reference number] - Do not pay
  • Adjust the planned date to be very far out in the future

We know these options won't fit all needs here, and we are invested in continuing to develop Purchase and more specifically bills in Xero to suit your needs.

We'll continue to provide updates with any progress that steps closer to enabling you to flag bills that are in dispute in Xero. Thank you for continuing to engage and share insights through this idea.

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  • Mandy Ross commented  ·   ·  Report

    It would be great to have the ability to flag invoices or mark bills/invoices that are on hold and are under query.

  • Lucy Graham commented  ·   ·  Report

    Very important for Bills on payables side, not too bothered about Invoices on receivable side

  • Ben Linker commented  ·   ·  Report

    Yet another 'must have' that you assume is there, and only discover after committing to Xero.

  • Gillian Goode commented  ·   ·  Report

    Definitely need an on hold facility.
    cannot believe this hasn't been sorted yet

  • Michelle Greaves commented  ·   ·  Report

    This function is desperately needed as the invoice could be paid in error

  • Michelle Risdon commented  ·   ·  Report

    This function is seriously missing from Xero! I don't understand why this request is constantly being ignored!!!!

  • S F D commented  ·   ·  Report

    This is a basic function and I am astonished that Xero have failed to recognise its importance. It's vital for efficient business processing.

  • Evelyn Yeo commented  ·   ·  Report

    hope xero can look into this important and helpful function

  • Cassandra Johnson commented  ·   ·  Report

    This is a REALLY important function that XERO is missing - please introduce it ASAP :-) could not have said better than Louise below!

  • Lianne Carr commented  ·   ·  Report

    Create a way of flagging or colour coding draft bills to pay. When you have some that are on hold for one reason or another and some that aren't due until a lot later in the year, rather than looking at them in drafts repeatedly if they were flagged or colour coded we could easily see to ignore them. Much like when bills are overdue in the 'Awaiting Payment' tab and coloured red. Would just be a nice option to be able to change manually in Drafts.

  • Clare Grain commented  ·   ·  Report

    i agree with the below comments, this seems to be the only way to not let invoices be chased by the auto reminder system and as such upset our customers if they have placed an invoice in query

  • Claire Coxhill commented  ·   ·  Report

    This is a pretty crucial function necessary on both the sales and purchase side.
    Please can you add this as soon as possible.

  • Louise Williamson commented  ·   ·  Report

    This is a REALLY important function that XERO is missing - please introduce it ASAP :-)

  • Sara Sherriff commented  ·   ·  Report

    Easier reconciliation to supplier statements, having a flagging system like green = ok to pay, red = in dispute, amber = ok to pay but not yet due. but also shows total liability, especially for VAT qtrs, if invoices need to be recharged interco etc. Currently we leave our invoices in dispute as drafts, this isn't ideal especially as one invoice is 90% approved and we need to make a part payment, however we mark the invoice as approved it could be paid in full in error.

  • Samantha Finch commented  ·   ·  Report

    Allows invoices that need only to be part paid to be put on hold until job has been finished and cleared by the site officer. The due date then does not have to be changed and sometimes we pay all invoices regardless of when due, so having a delayed due date will not help.

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