Contacts: SMS reminders for invoices
I can see multiple suggestions and several thread over a number of years regarding the need for an SMS feature for both customer communication and invoicing. When are you going to add this? The tech is readily available to you. Many other platforms offer this now. Please prioritize this enhancement! Thanks.
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Hi all, thanks for supporting and engaging us on where you'd like to see change. We're continuing to look at how we can help our customers get paid faster - Atm we're beginning to explore ideas like yours here, that'd enable more efficiencies in how you receive and pay for invoices with Xero.
We'd like to invite those from AU on the idea here to participate in a pilot we're starting for being able to invoices via SMS with Xero. If you'd be interested in being involved please respond💬 to my update here and I can share your details to our team who'll be in touch.
For the time being this is limited to customers using Xero in Australia, however we'll keep you informed of where we go with this work.
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EDDIE WOODS commented
Would like to participate. Invoices are going to spam. Customers are not seeing them. Would be interesting to see if SMS would improve faster payment.
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Susana Maltaric commented
I would like to participate in the pilot.
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Tim Cox commented
Yep, happy to be part of the pilot :)
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Jacqualyn Beer commented
We would be interested in participating in the pilot Kelly.
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Dinh Loc Duong commented
With the price increases every year, this only makes sense that Xero could add this additional feature to invoice reminder, free of charge, so that Xero users could get paid quicker.
Many e-sign platforms have this feature (free of charge) already. What are you waiting for Xero developers?
Hurry up and do it. Thank you.
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Ian Walmsley commented
Too many Xero invoices are going to spam. A reminder via SMS would be useful
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Aiden Lefmann commented
SMS reminders for invoices is a must in this day and age
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Jade Mills commented
I found that this feature IS available (well sort of). When raising the invoice (we use Android app) where you can choose to save, send etc there is also the option to SHARE. Using the SHARE option will give you the choice of sending (spiel and link) via sms, Messenger, email etc - you can also click COPY which will allow you manually sms the spiel/link. I use this all the time now.
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Skye Jeffrey commented
Not sure why Xero hasn’t already done this. We have just signed up for Xero assuming that you would be able to send invoices via text message. All our clients will be receiving their invoices via text so wishing now we didn’t go with Xero and instead looked elsewhere! Seems very outdated that they don’t offer this service.
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Kerstin Friend commented
Please, we need this feature so much for charity clients!
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TONI ASHENDEN commented
I did find this SMS feature in Xero but when i asked about this xero replied there is no feature. It would be fantastic to have this feature definately!!
maybe it's something to add in xero soon. -
Judy Treloar commented
SMS Text reminders for overdue invoices would be really helpful, with a link to the invoice or our payment system we have with our invoices.
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Jade Mills commented
We run a small business (franchise) and have access to an sms function where we can hit SEND when in the invoice (on phone app) and it will automatically populate to email the invoice (just like Xero does) but it also allows you to check a box which will send a short sms to the mobile number recorded in the customer file. The sms is along the lines of "Thank you for your business. You can download your BUSINESS NAME invoice #1234 via the link below. https://link.link.link Please contact us on MOBILE NUMBER if you have any questions or are unable to download your invoice". For micro/small businesses a LOT of business is done by phone/sms so this would be an incredible addition to Xero.
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Gill Monaghan commented
I would support this idea. We work with vulnerable young people experiencing housing crisis. I'd like to be able to send SMS messages to them to remind them when service charges are due, to try to minimise arrears and risks to their tenancies.
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Claire Tompkins commented
One of our clients is chronically late in paying invoices and will really only pay attention to text messages! Thanks.
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Jaclyn Osborne commented
SMS feature for invoicing customers