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Contacts: SMS reminders for invoices

I can see multiple suggestions and several thread over a number of years regarding the need for an SMS feature for both customer communication and invoicing. When are you going to add this? The tech is readily available to you. Many other platforms offer this now. Please prioritize this enhancement! Thanks.

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Lisa Tyndall shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate the feedback we've received as we've begun testing this feature with Australian customers. As we look to broaden this we're now looking for any US based customers that'd be interested in being involved. If you're based in the US and have voted for this feature our team will be in touch to see if you'd like to get involved. If you're just coming across this idea, US based and would like to be involved in this too, please respond to my update here and I'll make sure to share your details with the team as well. 😊Thanks

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  • John Hudson commented  ·   ·  Report

    When my company was using Tax Assist we used the SMS feature many times as it was very handy to communicate with the client for appointment reminders and missed appointments along with general information.

  • Reece Lee commented  ·   ·  Report

    Appx 70% of my customers pay after receiving a text. Having to email these end users to get payment is way slower than my old system.

  • Danny Hayden commented  ·   ·  Report

    I would like to be included in the pilot please!

  • Manasa Vemuri commented  ·   ·  Report

    Send SMS would be very helpful, and this will ensure to get paid on time without any compilations.

  • EDDIE WOODS commented  ·   ·  Report

    Would like to participate. Invoices are going to spam. Customers are not seeing them. Would be interesting to see if SMS would improve faster payment.

  • Tim Cox commented  ·   ·  Report

    Yep, happy to be part of the pilot :)

  • Jacqualyn Beer commented  ·   ·  Report

    We would be interested in participating in the pilot Kelly.

  • Dinh Loc Duong commented  ·   ·  Report

    With the price increases every year, this only makes sense that Xero could add this additional feature to invoice reminder, free of charge, so that Xero users could get paid quicker.

    Many e-sign platforms have this feature (free of charge) already. What are you waiting for Xero developers?

    Hurry up and do it. Thank you.

  • Ian Walmsley commented  ·   ·  Report

    Too many Xero invoices are going to spam. A reminder via SMS would be useful

  • Aiden Lefmann commented  ·   ·  Report

    SMS reminders for invoices is a must in this day and age

  • Jade Mills commented  ·   ·  Report

    I found that this feature IS available (well sort of). When raising the invoice (we use Android app) where you can choose to save, send etc there is also the option to SHARE. Using the SHARE option will give you the choice of sending (spiel and link) via sms, Messenger, email etc - you can also click COPY which will allow you manually sms the spiel/link. I use this all the time now.

  • Skye Jeffrey commented  ·   ·  Report

    Not sure why Xero hasn’t already done this. We have just signed up for Xero assuming that you would be able to send invoices via text message. All our clients will be receiving their invoices via text so wishing now we didn’t go with Xero and instead looked elsewhere! Seems very outdated that they don’t offer this service.

  • Kerstin Friend commented  ·   ·  Report

    Please, we need this feature so much for charity clients!

  • TONI ASHENDEN commented  ·   ·  Report

    I did find this SMS feature in Xero but when i asked about this xero replied there is no feature. It would be fantastic to have this feature definately!!
    maybe it's something to add in xero soon.

  • Judy Treloar commented  ·   ·  Report

    SMS Text reminders for overdue invoices would be really helpful, with a link to the invoice or our payment system we have with our invoices.

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