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Contacts: SMS reminders for invoices

I can see multiple suggestions and several thread over a number of years regarding the need for an SMS feature for both customer communication and invoicing. When are you going to add this? The tech is readily available to you. Many other platforms offer this now. Please prioritize this enhancement! Thanks.

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Lisa Tyndall shared this idea  ·   ·  Report…  ·  Admin →
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working on it  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we want to say thank you to everyone that's shared back on their experience with our beta for sending invoices via SMS.

We've had great results and are moving forward to release this to all users in Australia, as a start.

Those that have been trialing this for us in Australia will lose access for a short period of time, however I'll be back to share once it's available to everyone in AU 🙂

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  • Direct Gas commented  ·   ·  Report

    Was a great feature during Beta. but now we are required to be connected to Stripe to use it??? What of your customers that do not fit Stripes terms of service? It worked fine through beta testing without Stripe. Why not keep it that way?

  • Maggie Strevens commented  ·   ·  Report

    Hi Thanks for adding the SMS feature, but th SMS wording on text is not professional, it looks scammy, can we reformat the text for SMS to make it look professional?

  • Dale Rogers commented  ·   ·  Report

    Please bring in this feature asap. It is very time consuming having to "get link" and copy it over to a text message. It would also be great if the feature showed if the customer viewed the invoice, same as how it does for email.

  • John Hudson commented  ·   ·  Report

    When my company was using Tax Assist we used the SMS feature many times as it was very handy to communicate with the client for appointment reminders and missed appointments along with general information.

  • Reece Lee commented  ·   ·  Report

    Appx 70% of my customers pay after receiving a text. Having to email these end users to get payment is way slower than my old system.

  • Manasa Vemuri commented  ·   ·  Report

    Send SMS would be very helpful, and this will ensure to get paid on time without any compilations.

  • EDDIE WOODS commented  ·   ·  Report

    Would like to participate. Invoices are going to spam. Customers are not seeing them. Would be interesting to see if SMS would improve faster payment.

  • Tim Cox commented  ·   ·  Report

    Yep, happy to be part of the pilot :)

  • Dinh Loc Duong commented  ·   ·  Report

    With the price increases every year, this only makes sense that Xero could add this additional feature to invoice reminder, free of charge, so that Xero users could get paid quicker.

    Many e-sign platforms have this feature (free of charge) already. What are you waiting for Xero developers?

    Hurry up and do it. Thank you.

  • Ian Walmsley commented  ·   ·  Report

    Too many Xero invoices are going to spam. A reminder via SMS would be useful

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