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I am shocked that:

(1) The 'Powered by Xero' message just appeared on messages - without any warning.

(2) This message is not 'optional' - especially given the fact that the software is being paid for.

If it was a free version, fair enough, but it is not, and we should not be forced to have Xero's advertising on our invoices.

The truth is, this has raised concerns for my clients; it is unprofessional, and it has NOT had ANY of the intentions/outcomes you claim!

The bottom line is this is a bad idea, so please stop trying to justify it!
- In fact, this should be a valuable learning experience for your 'product team'. However, your response indicates they are being defensive rather than being open to feedback.

I therefore request that your product team listens to your customers and provides the option to remove this urgently!

Powered by Xero logo should be removed. No free advertising please. I am a paying customers of Xero. This would be OK if on a freemium account but not on a fully paid account. Please non of the nonsense of increasing trust. Please listen to your customers. I am sure there are better ways for you to promote your brand.

I have had several complaints from clients receiving my invoice with the new "powered by xero " footer and the first thing they see when they open the email is how much they owe in enlarged bold writing. Real subtle Xero!!!!!!

Either make this optional, option with free account if you want to advertise. Or else remove your pathetic marketing logo from emails. It is our customers, our invoice, our email, NOT yours. So remove your logo before the matter needs to be raised to the Ombudsman.

Hello, please can you remove the powered by Xero logo from our invoices.

Remove Powered by Xero for paid users or create a new free package showing powered by Xero. For your information, deals are closed before sending an invoice and your claim of showing trust by implementing a big Xero logo is completely false. Be honest and remove it for paid customers. It's as simple as that! No marketing. Thank you.

Hi Xero people - please be honest with us. Plastering “Powered by Xero” all over our paid for email service is all and only about promoting the Xero brand and has sfa to do with trust generation. As has been said before, Xero does not allow their supporting infrastructure companies Amazon etc put their logos over the Xero website so why make us carry your advertising...

As everyone has said, make it optional...

Do you peeps realize that for every complaint here there's another 100-300 dissatisfied customers out there???

Support had me jump through hoops - Said I had to comment here and screenshot it for them, and I wouldn't receive email improvements for 3-6 months. Strange, but I did all that a few weeks back, and they confirmed that they would remove the "Powered by Xero" footer.

Guess what? They are still advertising in our invoice emails!

The official Xero response about "trust" is gas-lighting. The emails are already signed with DKIM as validation that they are from the Xero domain. And a spam email can just use the Xero logo for "trust". It's nonsense. I think it's a way for them advertise and get eyeballs on their brand. There is no upside for us, this confuses our brand identity. We're paying for this product, so you shouldn't be forcing us to advertise for free.

If you're going to stick with the "trust" and engagement reasoning, then make it optional (opt-in), and let us decide how to communicate with our own customers.

I need the sales invoice item lines & associated charges removed from emails ASAP please. Please do not reinstate this without consultation. Thank you

We want to choose to not advertise on our emails please. How do we remove this? Thanks

I have client complaint about it and would like to opt it out if we can. So Xero should provide solution/option for adding or removing it.

Please remove "powered by xero" branding from OUR company emails.
Please do this ASAP.

Could we have an opportunity to add our own logo instead of Xero's? It seems to me that that would be a better solution to increasing trust. The Xero logo could still be a OPTIONAL default for users who do not wish to add their own logo.

I agree with some of the other comments that it seems odd to have Xero branding in my email footers when I'm paying for Xero. For other services I've used, such as Mailchimp, one of the perks of paying for a subscription is removing the service provider logo from email footers.

Would you be able to share the research that you used to come to the conclusion that including the Xero logo would increase trust?

Best,
Matthew Dipple

I pay proper money to Xero every month as a tool for MY business. I am not there to provide free advertising for Xero to my customers. It looks really, really cheap. Having two logos in an email is a real no-no, and in fact your logo is bigger than mine.

Lose this spammy feature.

Also "Idea has been closed" so no further people can vote on it? Nice work Xero. You just don't want this to gain any more momentum.

Ryan Freeman, and maybe also post a review on TrustPilot :)

Another reason why Xero sucks..

Please remove "powered by xero" branding from OUR company emails. I will not be using this email feature until it is removed. Thank you!

Well played Xero. You've "added legitimacy" to spam emails lmao.

I also just received a phishing email with the powered by xero logo and link in it. What a joke this is.

Xeros logo has no place in my invoice or quote emails. Please get it removed or optional.