Settings and activity
11 results found
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73 votes
Jonathan Loake
supported this idea
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11 votes
Appreciate your feedback on this here, everyone. This has been shared with our product team.
They did thoroughly consider how and where this prompt was shown in the product, and I want to be open that we don't have any plans for enabling the ability to hide the Make Payments option from this screen.
Jonathan Loake
supported this idea
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446 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've recently optimised autosave to require less processing power, leading to faster invoice loading and saving.
Our decision remains that we won’t be adding an option to turn off autosave on invoices. However, we hope this change improves your experience with autosave in draft invoices over time. Thanks again for your feedback.
Jonathan Loake
supported this idea
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87 votes
Hi team, thanks for sharing detail of the value in this idea in the ways you invoice.
We've just released a new line item grid in invoicing which includes the ability to manually add blank rows and shift these to where you're like them placed in your invoice.
That said, I want to be transparent in how this works - When you save your invoice any blank lines will be removed. So, if you'd like blank lines to help break your invoice into sections, you'll need to enter a character in the Description field of the blank line. Even a full stop '.' or dash '-' would suffice.
An error occurred while saving the comment -
104 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
An error occurred while saving the comment Jonathan Loake
commented
I am also manually downloading the pdf and sending it via our own mail client to avoid the Xero branding. The Xero branded emails makes it look like I'm using a free software solution to cut costs. It's not a good look.
An error occurred while saving the comment Jonathan Loake
commented
I've been sending emails manually since the start of the year to avoid advertising Xero to my customers. Today I sent a test invoice to myself through Xero to see if anything had changed for the better.
Nope.
My logo is now microscopic at the top, and there are 2 massive view online buttons, and a pay online link which divert attention from my bank details (which would be my preferred method of payment, no card fees!)
Looks like I'll continue to be manually sending emails with attachments for the foreseeable.
Every change for the worse, every price increase, pushes me closer to abandoning Xero. That would be such a shame as it was so good a couple of years ago!
An error occurred while saving the comment Jonathan Loake
commented
Well played Xero. You've "added legitimacy" to spam emails lmao.
An error occurred while saving the comment Jonathan Loake
commented
And what metric did you use do decide that 'engagement' increased? What do you call 'engagement'?
Do you have data to show that fewer people are using Xero to send invoices because I am now doing it manually until I can switch to another platform.
An error occurred while saving the comment Jonathan Loake
commented
I was too late raising this with support, I've received this:
"The 'Powered by Xero' footer on emails was previously released as a trial so some customer could opt out.
However, this has now been fully released to all organisations so it is not currently possible to remove it.
We recommend voting and adding your thoughts to our products ideas page. This is where our product team review your ideas for possible future features in Xero."
They've made it live and permanent despite all the feedback here. This isn't the first time they've ignored their customer's feedback on unnecessary changes. I doubt it will be the last.
An error occurred while saving the comment Jonathan Loake
commented
I'm now downloading the PDF and sending it as an attachment via the normal email. Everything is taking longer to do, which is par for the course these days with these wonderful updates they keep forcing on us.
Jonathan Loake
supported this idea
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An error occurred while saving the comment Jonathan Loake
commented
I didn't agree to give free advertising for Xero. You can keep the logo in the emails if I can get 50% off the monthly subscription.
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1,287 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment Jonathan Loake
commented
Although this idea thread goes back to 2022, multiple delivery addresses is something which has been asked for now for over a decade.
You are all shouting into the void, Xero is now in the part of the product cycle where they are removing features, not adding them.
An error occurred while saving the comment Jonathan Loake
commented
@Martin you'll find many standard features missing in Xero vs Sage, multiple addresses is one whichever has been requested for over 10 years.
You'd be better off sticking with Sage.
Jonathan Loake
supported this idea
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162 votes
Hi everyone, we appreciate your continued input and feedback on this feature here. Being able to copy to purchase orders and bills is something our team are monitoring feedback of closely and very much across the this idea, however there are a few other priority pieces of work that are currently of focus.
Right now, it is still possible to copy an invoice to a purchase order or bill from the list views(Draft, Awaiting approval, Awaiting Payment or Paid tabs). You'll find you can select the invoice/s and click 'Copy to...' - You can find out more detail and ways of doing things within new invoicing through our guide on Xero Central.
We'll keep you in the know here of any progress or updates for this feature.
Jonathan Loake
supported this idea
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107 votes
Hi everyone, we appreciate the interest his idea has received. Introducing the ability to add a discount amount was highly requested by our community. We recognise for customers that discount by % this means you'll need to enter a % symbol where y ou wouldn't have done so before.
With quite a few items drawing our teams attention at present we want to be upfront that developing a default option for discounts isn't in the pipeline atm. This is something we'll keep reviewing and consider as a future improvement in this space. If there is any change or progress around this I'll let you know on the idea, here.
An error occurred while saving the comment Jonathan Loake
commented
I put this in one of the general new invoicing moan topics, but I'll also put it here as it is relevant. You could code a toggle to switch between currency and discount, see the attached example. You can have this idea for free.
As you keep saying that the new invoicing platform allows you to more easily add new features going forward this shouldn't take long to implement.
Unless you've been lying about the new invoicing platform...
Jonathan Loake
supported this idea
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96 votes
Hi community, I’d like to share the new Xero Central page for new invoicing that we noted was coming.
Along with updates to individual ideas on the site here, this page will become the one source for key feature rollouts including:
- what’s available in new invoicing right now,
- timelines for features and enhancements going live in new invoicing, as well as
- a comparison table between the classic and newer versions of invoicing.
We'll be updating this page regularly.
Remember, you can keep switching between the two products between now and September. Thanks
An error occurred while saving the comment Jonathan Loake
commented
If 3 out of every 10 people told me my product wasn't good I'd be horrified. I certainly wouldn't be patting myself on the back for a job well done.
Jonathan Loake
supported this idea
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13 votes
An error occurred while saving the comment Jonathan Loake
commented
It's like they're actively looking for things which work well in order to ruin in it for everyone. I'm used to every new xero update to be worse than what came before it, but now they've managed to get their incompetent hands on stripe!
Did you like having everything all on one Stripe account? Of course you did, it is the simplest solution. Who is it benefiting now having to look for transactions on 2 different accounts?
Xero will probably do a drive-by gaslighting reply assuring us that the change is now somehow faster and more secure.
Jonathan Loake
supported this idea
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76 votesJonathan Loake
supported this idea
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A big thanks to Olga who brought this idea to my attention via the new invoicing disaster discussion. The blank character input is a genius idea, thank you Ben. I've found the keyboard shortcut to it on windows:
Hold alt, then type 0173, release alt.
This is very handy for me as I'm always using alt+0176 to produce the ° symbol in my work. Remembering alt+0173 will be easy!
I wish the people working at Xero has half the initiative of Olga or Ben, then we wouldn't be in this mess!