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439 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've recently optimised autosave to require less processing power, leading to faster invoice loading and saving.
Our decision remains that we won’t be adding an option to turn off autosave on invoices. However, we hope this change improves your experience with autosave in draft invoices over time. Thanks again for your feedback.
Ivelina Ivanova
supported this idea
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102 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
An error occurred while saving the comment An error occurred while saving the comment Ivelina Ivanova
commented
My next question, what are other alternatives that don't use "Powered by" branding? The answer is pretty much every other accounting software...
ChatGPT answer:
If you're looking for alternatives to Xero that don't include "Powered by" branding in emails sent through their platforms, there are several options. These accounting and invoicing tools allow for professional, unbranded communications with your clients:1. QuickBooks
Features: No mandatory "Powered by" branding in emails. Customizable email templates and branded invoices.
Best For: Small to medium-sized businesses that need comprehensive accounting software with strong customer support.
2. FreshBooks
Features: FreshBooks allows you to send invoices and estimates without any "Powered by" branding. You can fully customize your emails, including adding your company logo and personalizing the message.
Best For: Freelancers and small businesses that want easy-to-use invoicing and time-tracking features.
3. Zoho Books
Features: No "Powered by" branding in customer emails. Zoho Books provides extensive customization options for email templates, allowing you to maintain a professional appearance.
Best For: Businesses looking for a cost-effective accounting solution that integrates with other Zoho apps.
4. Wave Accounting
Features: Wave does not include "Powered by" branding in emails, and it offers customizable invoicing options with your branding.
Best For: Small businesses and freelancers who want free accounting software with professional invoicing.
5. Invoice Ninja
Features: Invoice Ninja provides unbranded emails and invoices with their free plan, but their "powered by" branding is removed entirely with the paid plans. Offers a high degree of customization.
Best For: Freelancers and small businesses that need a free or low-cost solution with unbranded invoices.
6. Sage Business Cloud Accounting
Features: Sage allows you to send emails and invoices without any "Powered by" branding. It offers strong customization features for invoices and estimates.
Best For: Small to medium-sized businesses needing robust accounting software with excellent reporting tools.
7. Kashoo
Features: Kashoo does not use "Powered by" branding in its email communications. It offers simple and clean invoicing features that can be customized to fit your brand.
Best For: Small businesses that want straightforward accounting software with a focus on simplicity.
8. FreeAgent
Features: FreeAgent does not include "Powered by" branding in emails. It offers easy-to-use invoicing and accounting features that are customizable.
Best For: Freelancers and small businesses that need a user-friendly platform with strong UK tax support.
These platforms allow you to maintain a professional and consistent brand image in all your communications with clients, without the distraction of third-party branding.An error occurred while saving the comment Ivelina Ivanova
commented
Hey guys, my discussion with ChatGPT continues, as follows: :)
My Question: If I can't remove Xero branding from emails, I have to consider switching to another provider. Do Quickbooks use similar branding?
ChatGPT answer (very positive!!):
QuickBooks does not include any branding like "Powered by QuickBooks" in the emails sent directly through its platform. This means that the emails sent via QuickBooks are branded solely with your company's details, providing a more professional and customized experience for your clients.Key Points about QuickBooks Email Customization:
No Mandatory Branding: Unlike Xero, QuickBooks does not enforce any "Powered by" branding in its emails.
Customizable Email Templates: QuickBooks allows you to customize the email content, including subject lines and message bodies, to align with your brand's voice and tone.
Branded Invoices: You can design invoices and other documents with your company’s logo and colors, ensuring consistent branding throughout your communications.
If removing external branding from your emails is a priority, switching to QuickBooks could be a good option since it offers more flexibility in this regard.An error occurred while saving the comment Ivelina Ivanova
commented
so xero support provide the following article when asked "remove "powered by xero" from emails":
To remove the "Powered by Xero" from emails, you need to change the email settings in your Xero account. Here are the steps to do it:
1. Log in to your Xero account.
2. Click on the organization name and select "Settings."
3. Click on "Email settings."
4. Look for the option to set the email display name and reply-to email address.
5. Update the email display name to your preferred name.
6. Remove the permission for the email address to be used as the reply-to address.
7. Save the changes.By following these steps, you will be able to remove the "Powered by Xero" from your emails sent through Xero.
TALKING ABOUT SENDING US ON A WILD GOOSE CHASE!!!
When I asked ChatGPT the SAME question, here is a more truthful answer:
Unfortunately, you cannot remove the "Powered by Xero" branding from emails sent directly through Xero. This branding is a standard feature included in the platform's email templates, and Xero does not provide an option to remove or customize it.
However, if you're looking for a way to send invoices or other communications without this branding, consider the following workarounds:
Export and Email Manually:
You can export the invoice or document as a PDF from Xero.
Send it via your own email client, which allows you to control the email content and branding.
Third-Party Integrations:Use third-party applications or integrations that connect with Xero but provide more control over email templates and branding.
Examples include apps like Zapier or Mailchimp for automating and customizing emails.
Custom Invoice Templates:Customize your invoice templates within Xero to reflect your branding. While the "Powered by Xero" message will still appear in emails, your invoice itself will carry your custom design.
These alternatives give you more control over the branding and presentation of the communications sent to your clients.An error occurred while saving the comment Ivelina Ivanova
commented
Ryan Freeman, and maybe also post a review on TrustPilot :)
An error occurred while saving the comment Ivelina Ivanova
commented
I have just received a "powered by Xero" statement from someone who seemingly set up an account pretending to be a real company (Shift.online), advising of a change in bank details and chasing payment of 2 vaguely worded invoices (that were also issued and "powered by Xero"). All branded genuinely with unmistakeable Xero content (including unnecessary capitals and misspellings), and "Powered by Xero", of course. Oh the irony of you talking about increasing trust when you otherwise make it so easy for scammers to propagate via your platform. Scam emails "Powered by Xero" - nothing like increasing trust!!
An error occurred while saving the comment Ivelina Ivanova
commented
This is complete nonsense, a very patronising and dismissive "update". For the following reasons:
- "This feature was developed, designed and implemented will the sole intention of increasing trust with the invoice emails we generate inside the Xero platform." - whose trust? Our customers only care about seeing OUR LOGO, in order to recognise invoices as legitimate. Therefore, me not buying the "not marketing / advertising" claim"
- "The data ... has shown .... increasing engagement with your invoice emails and ultimately getting you, our customers, paid faster." i would love to see the data analysis behind this bolshy statement. Seriously, for a book-keeping software to make this claim, it only demonstrate how detached you are from the very purpose of your existence.
- "the “Powered by Xero” footer will remain in place" fatal mistake by any stretch of the imagination. You have demonstrated that you overrule, overpower, patronise and disrespect your fee-paying customers and this will soon be evident (if not already) from the hoards leaving you.
- "removing the hyperlink to Xero.com" - you know perfectly well it is not the link that makes a difference, it is the branding and repeated exposure that works in marketing. So the ease with which you are dropping the hyperlink only comes to prove that marketing is the sole purpose of this move; nothing else. Why was the link there in the first place, anyway? What part of clicking on a link is supposed to increase "trust"?
- "This new email experience is focussed on uplifting our invoice experience to meet expectations from you and your customers to provide a professional, informative and modern experience." Excuse me? Did you listen to the many comments to hear what our expectations are? I.e. to have you behave like a paid-for service provider who doesn't use cheap and nasty marketing tricks without notice, underhandedly and despicably. And how do you know what our customers' expectations are? Our customers, in fact, are asking us to use einvoicing and integrate with their purchasing systems to push electronic invoices through in their own format. Something that Xero does not support and has no plans to support in the UK. Customers' expectations are far from being targeted with unsolicited advertising on old fashioned emails with pdf attachments.
One single piece of advice - sack your marketing consultants and save your product developers the embarrassment tof working on ridiculous "developments".
An error occurred while saving the comment Ivelina Ivanova
commented
Haha! The arrogance!!! It does not add legitimacy any more that it would if a scammer would use a bank logo with a link to a rogue website. I have already added a disclaimer to all the email templates and will avoid with a passion sending emails from Xero! Also waiting for recommendations of alternatives to Xero, please.
We're always looking for ways to improve, so we appreciate the time you have taken to provide this feedback. We've recorded your feedback for our Product team to review.
Currently, it is not possible to remove the 'Powered By Xero' footer from your invoice emails.
The recent 'Powered By Xero' footer to our emails aims to improve the payer experience by giving confidence to your potential payers that your emailed invoices are legitimate. This is a step our Product team has decided to take to promote cyber security for your payers and our customers.
Kind regards
Maia
An error occurred while saving the comment Ivelina Ivanova
commented
For this reason alone, Xero has to be the most unprofessional outfit I have dealt with! Not only do they sneak in advertising into paid-for content (without advance notice or method of opting out) but they make it look crass and sloppy. With the "powered by Xero" on the bottom of the emails but not even centred, and disproportionate compared to the rest of the content and layout, they make themselves look totally ridiculous. Would you want to consider signing up for a service that got advertised to you on an invoice (and let's face it, who likes receiving invoices???)? Would you even consider following the link to a service that will only use you to spread itself like a virus to your clients, just like it has just done with you? I don't think sooooooo..... Who on earth runs their marketing and development departments? Perhaps they need to spend some of these price increases they have been throwing at us time after time, on some quality development to fix their slow and clumsy system, rather than use us as virus-carriers.
Ivelina Ivanova
supported this idea
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An error occurred while saving the comment Ivelina Ivanova
commented
Totally agree with everyone's comments on here! I have only just found this link after I emailed support to complain! I am not in a milliton years endorsing Xero (having complained many times about major features missing in a multi-currency system, for example and not been listened to), so will be adding my own disclaimer soon enough if they don't remove their blatant advertising. Please, could everyone comment with a quick enough tool to migrate to, which supports multi-currency accounts (and actually does it, unlike Xero)? Quick books? I am ready to take the plunge unless they go back on their outrageous move!
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644 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
An error occurred while saving the comment Ivelina Ivanova
commented
This is one of those clumsy Xero functionalities that desperately needs improving. Virtually all our customers have a a separate email for invoices from the one for accounts (i.e. where statements are sent). Yet, Xero has only one default email address, automatically used for both purposes. Just please sort this out!
Ivelina Ivanova
supported this idea
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5 votes
We appreciate for many small businesses having more information about connected apps pricing is important when making and choosing solutions for your business.
While this isn't currently available, it's something our team are looking into surfacing through the Xero App store.
There's a bit of work to go into it, but we'll keep you updated of any progress for this here. 😊
Ivelina Ivanova
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49 votesIvelina Ivanova
supported this idea
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171 votes
Hi community, thanks for your interest in this idea. Just wanted to pop in here to share, for those who aren't already aware, that you can export the Receivable Invoice Summary report. The report has a 'Last Payment Date' column that you can add to it which is useful for finding customers who habitually pay late so that you can take appropriate action.
To be transparent, building a feature to show the average days to pay by customer isn't on our roadmap at this time, but we'll be sure to update this idea if that changes in future.
Ivelina Ivanova
supported this idea
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43 votes
An error occurred while saving the comment Ivelina Ivanova
commented
This would be really helpful as our credit insurer requires a report of all invoices paid within the past month, plus the date when the invoice was due ("due date"). Therefore, in addition to the date of invoice, please add the "due date" option
Thank you for correcting, Gordon. AI will never replace human intellect and experience ;) I will just move on to number 2, I hope ChatGPT's advice about monthly costs is more on target as the cheapest that works for my requirements (dual currency mostly) is about a quarter of Xero's cost!