New invoicing - zero balance invoice can't be saved
Xero, it is another shocking mistake in new invoicing. To do the job I had to switch to classic invoicing.
I had to correct a "GST on income" amount in the locked period. So, I had to record a zero-balance invoice. I hope that somebody in the production team does understand accounting and knows why this correction is done as a zero-balance invoice.
An error message popped up in new invoicing: Zero balance invoice can't be saved.
It is a joke, right!?
Please fix it as soon as possible.
Olga O'Keefe
shared this idea
Thanks for sharing this here, Olga. Appreciate the needs in being able to approve these sort of 0.00 invoices in your Xero organisation. I can confirm this is something our team are looking at so I'll keep you updated of any change of this, here.
For the meantime, though I appreciate it may slightly change your flow you should find you can approve these type of invoices from the Draft list of your invoices. If you have a few of these waiting you'll be able to Approve these all at once to save a little time.
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Nicole Oberholzer
commented
We need to be able to type in the gl account without having to click on it everytime. It is really prologing the invoicing process.
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Andrea Lorincz
commented
We also need to be able to record a payment on the invoice by typing the date instead of choosing the date. In case you have to change a payment date, it is much faster to just simply input the correct payment date, rather than scrolling back to find the correct date.
Also, in regards to the foreign currency invoices, we need to be able to change the rate manually, some countries have specific rules in terms of what exchange rate can be used when creating an invoice in foreign currency.
We also need the option to be able to send invoice via Xero network. -
Sue Packer
commented
I changed a 'new invoice' from gst exclusive to gst inclusive. The total of invoice $0.00. Error message 'can't save'. To be able to save invoice need to switch to classic invoicing. A MUST to correct before classic invoicing is retired. A basic feature.
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Freya Pieroz
commented
I've had to use a workaround of using a bill, but of course you can't send that to a client!
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Jo Adams
commented
I have submitted this also as a HUGE issue, we bill internally to keep inventory levels correct - as we bill the customer for a finished product instead of the several items it takes to make each one. Now it doesnt work... I am so over this disgusting new invoicing.. The ONLY useful thing is the packing slip.. Every useable action is hidden in 3 stupid dots ... Time to go to another software package.
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Olga O'Keefe
commented
I got this problem again.
Xero, please fix this problem!
Yesterday I was able to save a zero invoice. Now I have this error again. I captured all the screens.
In the attached file you can see:
1. An error message
2. Details of the invoice I was trying to save in new invoicing
3. The same invoice when I switched to classic. Strangely, the third line disappeared.
Now I have tried to save more zero invoices and I can do it.
What is going on? Will I have this error tomorrow? Looks totally random.
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Catrina Southworth
commented
It seems your polling is done when users are forced into the NEW invoicing system by default, which skews the results. Many of us have to manually switch back to Classic invoicing each time, so it's no surprise if you're getting a false sense of adoption.
We haven't personally encountered the issue of being unable to raise zero-balance invoices, but this is yet another reason why the new system is simply not viable for us. For businesses like ours, the flexibility to create zero-balance invoices is essential, and removing that feature is a significant downgrade, not an improvement
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Larissa de Paula
commented
We have to do this for every single invoice in my organisation because of the way we operate. Not being able to do it with the new invoicing is just ridiculous.
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Jackie Gillam
commented
Also when I save an invoice and go back to it, the balance then becomes zero????
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Jim Morris
commented
*facepalm*
Seriously? Folks, this is Accounting 101 FFS!
If you ever wanted a glaring example of why we have very little faith in the ongoing "improvements" being made to invoicing, then you need not look any further than this.
Not to be funny, but I cannot believe that this previously got approved by "thousands" of customers to only now being picked up 6 weeks before classic invoicing gets retired...
To say I'm gobsmacked by this is the understatement of the year.
