Settings and activity
11 results found
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27 votes
Larissa de Paula
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15 votesLarissa de Paula
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12 votes
Hi everyone, sorry we've not responded here sooner. As we upgrade technology we are mindful of the impact this can have for our customers. We understand changing features and learning new flows and the ways of performing some actions can be a big transition for customers.
In particular, as mentioned in your feedback here with new invoicing. To support as much as possible during this time, we're providing lots of information through means of blogs, education and guides on Xero Central.
We're also continuing to iterate and develop new features into new invoicing that we know our customers want.
An example of this are recent improvements we made to the 'Contact' field adding the ability to look up your contact address, edit or add the Attention field, and adding more address lines.
I have made sure your feedback here is shared with the team, however we do want to be…
Larissa de Paula
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449 votes
Hi everyone, appreciate your continued feedback on new invoicing. As mentioned in my last update we've now added a new Xero Central page for new invoicing.
Along with updates to individual ideas on Xero Product Ideas, this page will become the single source of truth for key feature rollouts including:
- what’s available in new invoicing right now,
- timelines for features and enhancements going live in new invoicing, as well as
- a comparison table between the classic and newer versions of invoicing.
We'll be updating this page regularly.
Relating to some of the more recent feedback there are some existing ideas that may also be of particular interest that you can join, like the ability to see the email the invoice was sent to in the history, or being able to see a timestamp, and reducing clicks and steps.
Larissa de Paula
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15 votesLarissa de Paula
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49 votesLarissa de Paula
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32 votes
Hi Olga, really appreciate all the detail in your steps and the screenshots you provided.
I tried testing this myself with a Chrome browser and did get the same errors and behaviour you described, so have raised this with our product team. I'll keep you updated of any information I get back from them on this, here.
Larissa de Paula
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101 votes
Hi team, we appreciate the added feedback from you on the behaviours from classic that you'd find useful in new invoicing. The invoice number assignment is still a feature that our teams are continuing to monitor closely. Right now, while we don’t have plans for changing the way invoice numbers are assigned, our product teams are considering future improvements - As part of this they are doing some discovery that we’d love to get your contribution to.
We'd like to invite you to share back though our survey here. Insights from this will help our product teams get a deepened sense of our invoicing users. Thanks
An error occurred while saving the comment Larissa de Paula
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Another feature that the new invoice is missing from the classic one (no surprise) is automatically assigning an invoice number when the field is blank.
When our sales team raise the invoice from hubdoc, they put the event reference as the invoice number. When that invoice is sent to Xero, we paste that reference onto the Reference field instead and leave the invoice number blank as Xero automatically assigns a new invoice number to it when you save. BUT NOT ANYMORE WITH THE NEW INVOICING. I have to then open the list of all invoices to check what's the next number in the sequence to then apply it to my current invoice.
To be honest that are so many glitches with this new invoice that I don't understand the push since it's way much worse than the classic one. There's a discussion here (https://central.xero.com/s/question/0D53m00009lxGKdCAM/new-invoicing-layout?fromEmail=1&s1oid=00Do0000000biwC&s1nid=0DB1N0000008Yml&s1uid=0053m00000C9A1z&s1ext=0&emkind=chatterCommentNotification&emtm=1730888664168) with more than 800 complaints and it clearly shows the clients are not happy, yet it's very rare to see someone from Xero support to comment on it.
Please solve this glitch and listen to your customers!
Thanks
Larissa de Paula
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227 votes
Hi team, while we don't have immediate plans to change the placement of buttons on new invoicing we're interested in staying close to this feedback and I'll move the idea to Under review for the time being. We'll return to confirm any outcomes.
Larissa de Paula
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55 votesLarissa de Paula
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38 votes
It’s interesting to hear the different ways our users invoice and we appreciate you sharing how we could improve the flow of entry for you here. Being open this isn’t something we have plans for right now, however as our team plan further developments within invoicing, we’d like to engage you all here. To help our product teams get a better understanding of our invoicing users for future improvements, we’ve put a survey together and would love to hear your feedback through this.
Larissa de Paula
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With Classic Invoicing whenever you clicked to delete a file it would give you the option to Save to File Library. This was very useful for instances where I uploaded a file to a wrong invoice so would like to still have the file to use later on the correct invoice. Now when clicking delete the file just disappears and is gone forever. Very frustrating.