Contacts - Different default email addresses for different transactions in Xero
Ability to allocate different transactions to different email addresses.
Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.

Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks
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Anita (BLETCHLEY TURF CO LTD) commented
I agree - tick boxes for invoices, statements, remittances for each contact as many companies have separate email addresses for their accounts payables and remittances
I've attached the email (redacted) which I received this morning requesting that my remittances were sent to a different email address.
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Leanne Reid commented
When putting in contacts email, would be good to have tick boxes of what that email can receive.
Invoices
Statements
BothWe have a lot of customers wanting the invoices sent to their site contact and their accounts email and the statements sent only to the accounts email.
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Jessica Hall commented
We are still having so many issues with this. PO's accidentally sent to accounts.
Invoices accidentally sent to services team.
We also note that even though we have all the emails saved in the contact under other emails. When we go to send an email in Xero it doesn't populate the emails in the drop down option.
Xero this is such a critical function!!! Please rectify!!
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Julie Richardson commented
I cannot believe this basic function is not available!
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Barry Gondaria commented
Hey,
Any chance of having multiple email selections for sending PO, Invoices, remittance etc.
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Melissa Joneshart commented
This is a constant issue for our business, more and more organisations..
(generally government or medium to large businesses) are using automated invoicing / pay systems to streamline their purchasing activities.
Xero DOES NOT allow for this feature.
Instead has the email address needs to be entered in manually for each customer... This is not Accounts or time friendly especially if there are quite a number of customers now using these systems. -
Leigh Spinney commented
This functionality is vital for scaling businesses. Very time consuming and a pretty basic requirement for accounting software.
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Jane Mitchell commented
Invoices, Statements, PO's & Remittances - these should all have their own email contact option.
Should be simple enough??Xero please provide an update?
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Accounts Quinnys commented
This should a simple fix, other accounting software does this, I don't see why this can't be sorted now.
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Emma Suhonen commented
Xero Team, please prioritise this matter
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Steve WILKINSON commented
Hi Xero
What is the point of circulating everyone who has liked this idea if you are not going to do anything about it? -
Kelly Jones commented
What is the update on this? This is very time consuming and annoying.
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Helen Norman commented
Absolutely needed by a number of my clients. Month end sending of statements is time consuming and subject to human error with missing email addresses.
Sending both statements and invoices to the same listed people is not the preferred solution. -
Megan Clarke commented
We also really need this function. We have our contacts saved in twice one with a (accounts) at the end of their name, and another with (sales) at the end. This is simply so we can have separate emails for their relevant departments. Please update this, it would help us and it seems we aren't the only ones going by this thread.
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Dee Brooks commented
Where a contact is both Customer and Supplier - Ability to assign a different default email for Sales transactions and purchase transactions. This way the system will know which email address to use for Invoices, Bills, Statements etc.
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Jo Russell commented
Please also see this product idea from May-22:
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Jessica Hall commented
This is critical for us. We have had many times were we send a PO to our supplier but its not received because it went to their accounts/invoicing email address.
Now our only option is to add in all the emails (PO, Invoicing, Remittance) and try to remember to remove the unwanted emails at the time of sending it.
But i have seen a few times recently where our invoices are also going to their sales emails etc. And we have to hope it's not confusing them.
Having the option to allocate in customers/suppliers, an invoicing email, PO email and Remittance email would eliminate duplicate emails and risk of not being sent to the correct department.
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akshay Singh commented
Send all your xero emails from your own domain in just 2 mins and change route as you like .Watch demo : https://www.youtube.com/watch?v=MNsvdL-ppls (No need for multiple tools, relay systems, or complicated setup)
Contact : https://www.xeroemail.com.
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Rachel Rock commented
The original post was August 2023 and this still hasn't been updated by XERO. Surely there should be some kind of update on this already!
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Sinead Gibbons commented
Yes! I totally agree, this is a must. I don't think i'm on my own on this one, it seems everyone is looking for the same feature to be added. We had this option on previous softwares used. It saves so much time then needing to go through each customer to change the email when sending statements as the majority of our customer request invoices and statements sent to different email address than the primary contact. I'm really surprised that this feature has not already been added with the level of requests before mine.