Expenses | Notifications - Option to choose the type of notification e.g email or in app
Ability to turn off email notifications for submitted expenses to Xero admins. Only started receiving email relating to submitted expenses as of 10th July 2025 but have been told by Xero support that it is an integral part of expense management and can’t be switched off. Have used Xero and expenses since 2019 and have never received an email relating to an expense submission. Am more than happy to continue receiving notifications of submissions via Xero Me mobile app but do not want or require email notifications.

Hi everyone, we appreciate your feedback, and have been monitoring this change closely.
We appreciate the differing needs of our customers our product team have temporarily removed the notification changes mentioned in my previous update - This means this'll reduce the amount of email notification you're receiving from expenses.
We're looking into enabling more controls for expense notifications and I'll come back to share any further news around this with you here.
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Chris Carr-Mosert commented
This function is completely unnecessary and very irritating. I would be mildly interested in why Xero thought it was a good idea, but much more interested in knowing when I will be able to turn it off. I love Xero, but I think this was an error.
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Kim Manson commented
Please give us an option to switch this off. I cannot cope with the amount of email notifications every time someone submits an expense claim!!
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Kim Heaton commented
It is good to hear that Xero are looking at introducing controls over the notifications in regards to expenses, it is a function which is not required especially when expenses get paid in a timely manor without the need of email notification every time an expense claim is submitted.
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Jennifer Hewitt commented
Agree with everyone else, accountants need access to assist but don't want notifications for 100s of clients submitting their requests. Please make this feature an option for the people it applies to not a blanket notification alert for everyone needing to access expense claims
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Debbie Savill commented
Great to hear this feature has been turned off, which multiple clients this could result in a lot of email notifications being received.
Being able to select how (app notification or email notification) and who gets these notifications for each user would be very useful to customise at a client level for managing Xero Expenses. -
Murray Thompson commented
I agree. As accountant, we need access to Xero Expenses (Admin) to make fixes, but don't need the Email Notifications. If there was a setting to:
- Opt in / Out of Xero Expense Emails
- Opt in / Out of Other Notifications in app. I keep getting them in that bell icon for Xero Expenses and Xero Files failed to upload (neither of which I actually need to action). I wish I could opt in / opt out of these notifications as well! -
Viviana Montoyo commented
We have been experiencing the same and we are geeting a lot of bad feedback on this notification.
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Loretta Murphy commented
Please switch them off or at least give us the option to switch off. This is an awful system, clogging up the emails of 5 people including our CEO!
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Jonathan Sheldon commented
Like others I consider this recent change to have been poorly designed as there should have been functionality to opt in or opt out. Please reverse this ‘enhancement’ until it has been designed correctly.
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Mark Robinson commented
Switch them off. Don't need endless expense emails. Why should we have to modify our email settings to filter unecessary emails.
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Natalie Jones commented
As a company we have different department/teams it would be good if approvers of expense/mileage claims are allocated specific employees that are in their department/team that they only approve/manage because at the moment all approvers are seeing all submitters and it's a lot of information that isn't required and not good for data protection of the system
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Natalie Hancock commented
As Xero partner, we are going to be bombarded with expense approval requests from all clients, which we don't want either. It's useful for managers etc. for a small team.
Many thanks,
Natalie
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Catherine Moodie commented
We would also like to switch off notifications by email. We have a large volume of expense claims submitted daily and it's creating a lot of noise.
Kind regards, Catherine -
Lydia Rees commented
I have come here to ask the same thing. Expenses email notifications have only just started for us in the last couple of days and I would also like to turn them off, so would our CEO as he is looped in too.
Email notifications are excessive. As an approver I already have expenses set up on the dashboard and a designated time for approving expenses. I do not want to be interrupted every time someone submits a claim.
Please reconsider turning off this function and make it an opt in addition.
Kind regards, Lydia Rees