55 results found
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Subscription Invoices - attach as pdf
We receive an email each month with a link to the invoice, which we can then print to a pdf to download & attach to another email to send to Hubdoc or Xero Bills.
Many businesses have a 'do not click links' policy.
Please attach the pdf invoice to the original email to save all your users those extra clicks.59 votes -
Billing - Referrals program
A Referral and Affiliate program would be great. I love Xero and recommend it to other business owners.
6 votes -
Subscription - Option to issue Xero subscription invoices in EUR
I would like to have my monthly subscription invoices in EUR instead of the standard USD invoices that Xero Global issues. There are a lot of European countries that fall under Xero Global by default but paying these invoices makes us incur unnecessary bank charges due to FX. Please amend and let us decide on the invoicing currency for our subscriptions.
3 votes -
Web Content Accessibility Guidelines
Xero currently fails the Web Content Accessibility Guidelines (WCAG). This means that people with accessibility needs are locked out of being able to use Xero effectively.
https://www.w3.org/WAI/WCAG21/quickref/
A quick scroll through shows that Xero fails a number of criteria, such as:
- 2.1 Keyboard Accessible (for example, on the new bills page, tabbing through the page includes tabbing through the search bar, and when you tab through the date fields this causes today's date to be included as a filter, which cannot be immediately undone using the keyboard without tabbing through to another field)
- 2.4.7 Focus visible (if you…3 votes -
Quarterly subscription review - for size of business
A regular check to ensure you are using the correct subscription for the size of your business. we downsized but without checking our subscription and have been paying for a subscription for more staff than we have. A quarterly reminder email to remind clients to check their subscription is correct for their needs.
4 votes -
Product Development Ideas - Ability for Xero Support to link case to XPI ideas
If there is a customer query it would helpful if the Xero Support Staff were able to add this as a Product Development Idea themselves, instead of having to send a link to the Xero user who raised the issue.
2 votes -
Xero central | My cases - Ability to search previous cases
Being able to search prior support cases via a 'search' function would be very time saving. The process of scrolling through prior cases is very time consuming.
Searching only by Open/Closed cases isn't overly useful.
4 votes -
Subscription Option - Multi-currency as an add on
Add the option for multi currency to other subscription types.
Currently the only way to use multi-currency is to upgrade to the Xero Established/Premium or Ultimate pricing plan. For a sole trader that doesn't need all the extra features of those plans, that is a minimum price increase of over double the starter plan.
27 votes -
Xero Billing: Allow American Express as a payment method
We don't have a mastercard or visa, only an American Express card. I'd like to pay by AmEx like a do for a lot of our other vendors. Can you kindly arrange that?
17 votes -
Pricing Plans - Student Pricing plan
I have just a client request student pricing/plans as her son is studying and they use a competitor as its cheaper.
2 votes -
Xero Central support - Allow Admin staff to view all xero support cases for their organisation
I use other apps where, if staff submit a case request, I can view it automatically without the need of manual sharing (that xero does).
Its important that admin staff can view all xero case support messages that is submitted by staff - especially if the staff isn't going to stay with our firm.
Its very frustrating to continue on with a xero support case that only exist on a work email of a staff that no longer works for us.
3 votes -
Subscription Payment - Accept DD payment of for bank accounts that have dual signatories
Our club wishes to purchase Xero but Xero have no system in order to accept subscription payments from clubs who have dual signatories on their bank accounts. They only offer direct debit with one bank signatory or debit/credit cards. Neither of which work when you are a club/charity who must have financial accountability to their members/community. I have suggested an automatic payment and supplying them with a direct debit form with both signatories but they have declined both. I find this incredible. Surely there is a solution here? We can't be the only club/charity that has this situation. Are we?
4 votes -
Subscription - 24 hour cancellation period
When purchasing a subscription, there should be a 24 hour cancellation period. On many occasions I have purchased subscriptions that were not correct or not necessary. I upgraded a few of my clients to the Early Plan from the Partner Plan as we needed Hubdoc. Then we found out that Cash Coding was not included and was not stated in the plan description. At that point, I was stuck waiting for 30 days before I could correct it.
3 votes -
Support - Speak with someone rather than read an article
Being able to SPEAK with someone with a problem instead of reading many articles that never solve the problem!
6 votes -
Pricing Plans - Add Xero Expenses to the Basic/Starter plan
to be able to add expenses app without having to upgrade the subscription to standard- most traders dont use Xero and we keep as managed client- but they just want the expenses app to keep receipts out their vans - ability to have expenses without the rest of the cost of upgrading to standard - lets keep costs down for folk.
10 votes -
Customer Support - More direct way to get help
The contact details / help required for Xero NOT our contact details should be on the first page. It should not be up to us the client to have to read through various lists of things. We should have the ability to immediately send an e-mail or in some circumstances be able to speak with a human being straight away.
A lot of times a two minute phone call will sort something out that takes several e-mails back and forth and this means a lot of wasted time.2 votes -
Pricing Plans - Have a dedicated team advising on software for different industries
THERE ARE SO MANY CHOICES. I need something specific and someone to help. A comparison tool of each app features (like some of the health industry sites have) or a specialist team to advise, particularly when you are recommending so many platforms.
3 votes -
Xero Central | My Learning - History of learnings to help track CPD
Could you provide an audit record of dates when and which courses have been completed in My Learning to keep CPD log up to date?
3 votes -
Subscription - Have an itemised subscription invoice by Xero Organisation
Have an itemised subscription invoice by Xero Organisation, so that it is easy for us to on charge the costs to our clients.
18 votes -
AU Payroll: Add Payroll as optional extra for starter plan
PAYROLL AS AN ADD-ON IN AUSTRALIA
Please allow payroll as an add on in Australia. The very basic plan is enough for most small businesses and sole traders, but the jump in price just to add one apprentice is prohibitive. I feel small businesses and tradies are not catered for well. We often don't need all the bells and whistles, but just something basic. To pay my apprentice via Xero will cost me an extra $360/year which is ridiculous.
2 votes
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