66 results found
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Xero central | My cases - Ability to search previous cases
Being able to search prior support cases via a 'search' function would be very time saving. The process of scrolling through prior cases is very time consuming.
Searching only by Open/Closed cases isn't overly useful.
4 votes -
Pricing Plans - Student Pricing plan
I have just a client request student pricing/plans as her son is studying and they use a competitor as its cheaper.
2 votes -
AU Payroll: Add Payroll as optional extra for starter plan
PAYROLL AS AN ADD-ON IN AUSTRALIA
Please allow payroll as an add on in Australia. The very basic plan is enough for most small businesses and sole traders, but the jump in price just to add one apprentice is prohibitive. I feel small businesses and tradies are not catered for well. We often don't need all the bells and whistles, but just something basic. To pay my apprentice via Xero will cost me an extra $360/year which is ridiculous.
6 votes -
Customer Support - More direct way to get help
The contact details / help required for Xero NOT our contact details should be on the first page. It should not be up to us the client to have to read through various lists of things. We should have the ability to immediately send an e-mail or in some circumstances be able to speak with a human being straight away.
A lot of times a two minute phone call will sort something out that takes several e-mails back and forth and this means a lot of wasted time.3 votes -
Xero Central support - Allow Admin staff to view all xero support cases for their organisation
I use other apps where, if staff submit a case request, I can view it automatically without the need of manual sharing (that xero does).
Its important that admin staff can view all xero case support messages that is submitted by staff - especially if the staff isn't going to stay with our firm.
Its very frustrating to continue on with a xero support case that only exist on a work email of a staff that no longer works for us.
3 votes -
Subscription Payment - Accept DD payment of for bank accounts that have dual signatories
Our club wishes to purchase Xero but Xero have no system in order to accept subscription payments from clubs who have dual signatories on their bank accounts. They only offer direct debit with one bank signatory or debit/credit cards. Neither of which work when you are a club/charity who must have financial accountability to their members/community. I have suggested an automatic payment and supplying them with a direct debit form with both signatories but they have declined both. I find this incredible. Surely there is a solution here? We can't be the only club/charity that has this situation. Are we?
4 votes -
Subscription - 24 hour cancellation period
When purchasing a subscription, there should be a 24 hour cancellation period. On many occasions I have purchased subscriptions that were not correct or not necessary. I upgraded a few of my clients to the Early Plan from the Partner Plan as we needed Hubdoc. Then we found out that Cash Coding was not included and was not stated in the plan description. At that point, I was stuck waiting for 30 days before I could correct it.
3 votes -
Pricing Plans - Add Xero Expenses to the Basic/Starter plan
to be able to add expenses app without having to upgrade the subscription to standard- most traders dont use Xero and we keep as managed client- but they just want the expenses app to keep receipts out their vans - ability to have expenses without the rest of the cost of upgrading to standard - lets keep costs down for folk.
11 votes -
Pricing Plans - Have a dedicated team advising on software for different industries
THERE ARE SO MANY CHOICES. I need something specific and someone to help. A comparison tool of each app features (like some of the health industry sites have) or a specialist team to advise, particularly when you are recommending so many platforms.
3 votesThanks for the idea here, it's good to know how we can help businesses understand how best to navigate Xero when onboarding a business.
For the UK we now have a page on our website that helps you find a plan that's right for their business. Xero will provide a plan recommendation based on responses to a selection of questions.
Though only available in the UK atm, we are looking to extend this to other regions and I'll keep you updated on when this is available elsewhere, here.
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Pricing Plans - Create a plan for 'Holding company with subsidiary ledger accounts'
Currently, it seems that business owners with more than one company need to purchase separate subscriptions for each entity.
Whilst this may be a good solution for users with one or two entities, it becomes very expensive (and in some cases prohibitive) for users who own multiple entities to make use of Xero as an accounting service. Additionally, "overall financial position" metrics / reports currently need to be purchased separately - which further increases the cost for business owners.
I would thus like to enquire whether it would be possible for Xero to create either a license option to that…
5 votes -
Xero Central | My Learning - History of learnings to help track CPD
Could you provide an audit record of dates when and which courses have been completed in My Learning to keep CPD log up to date?
3 votes -
Subscription - Have an itemised subscription invoice by Xero Organisation
Have an itemised subscription invoice by Xero Organisation, so that it is easy for us to on charge the costs to our clients.
18 votesHi everyone, while not completely solved, we've made a recent addition to the client export which now allows you to export the Subscriber Email. This should help provide a better view and filter your clients subscriptions through the export file.
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AU Payroll: Support for more than 4 employees on Payroll Only plan
I have a client moving to a different platform for accounting but still needed a stand alone payroll platform for 23 employees and Xero does not offer this so we would be paying for all the other functionality that we won't be using to stay on Xero for payroll
4 votes -
Billing - Performing Arts Business Discount
Small emerging creatives in the performing arts fields, such as bands and musicians, currently are unable to afford accounting software such as Xero, and as a result, often struggle with managing their finances effectively. Especially given the devastating impact of COVID-19, I feel it would be incredibly useful to provide a Xero subscription discount to eligible small and micro businesses, such as the one currently offered to Football Clubs.
2 votes -
Product Ideas Forum: Filter to show my own ideas
In this forum, I'd like to see a list of my own ideas, so that I can see if there's been any updates since I was last here
4 votesThanks for the feedback about our forums here themselves, Freya.
Appreciate wanting to get a view of the ideas you've started.
It's not possible on the platform itself currently, however if you select the option to 'Export my data' from your Settings and Activity page you'll receive a few files, one of which is a CSV of all the ideas you've started and the URL to be able to view these online
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Subscription - Allow downgrade any time (effective at the end of the subscription period)
It is ridiculous that you are forced to set a calendar reminder to come back and downgrade a Xero Subscription in a month's time.
A client may need to increase their subscription purely to account for the crossover period of one staff member leaving and a new one starting and whilst we have no issue paying the additional for the one extra employee, to make it impossible to downgrade for a month after that upgrade is a pathetic cash grab by Xero.
Make it possible to downgrade the file immediately and have it take effect from the future date.7 votes -
Pricing Plan - UK Payroll only subscriptions
Xero Payroll only subscriptions!
It would be great to be able to open a payroll only Xero subscription for clients who currently don't need/use Xero for bookkeeping. For example, I have a small client who employees a few people but I only provide year end accounting services to which I use the Ledger subscription to complete the year end accounts. I currently utilise Sage payroll online for the monthly payroll reporting but if I could integrate this into Xero without the need for a main subscription, this would help me keep everything in one place. Even if Payroll could be…
3 votes -
Pricing Plan - Plan base for 15 employees to suit AU 'small business'
In Australia one of the criteria to classify as a "small buisiness" is to have 15 or less employees.
Could this also be reflected in Xero's pricing which jumps from 10 employees on payroll to 20.
It would be nice to have a meet half way mark with a fair price for 15 employess.
3 votes -
Pricing Plans | Reconcile bank to be an add-on for a subscription
Just a small business that needs only the most basic from xero. Payroll and bank accounts.
Can "bank account reconcilation" be an add-on to the payroll subscription. Seems a waste to upgrade to standard when invoicing, bills, hubdoc etc are required.2 votes -
Xero Interface - Use the notification bell to inform users of product updates and changes
The notifications button in Xero is invaluable, this should also incorporate Xero product updates/features/changes. Had I known of the new Direct link for NAB I would have incorporated it long ago, but the marketing emails get buried.
1 vote
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