Contacts - Different default email addresses for different transactions in Xero
Ability to allocate different transactions to different email addresses.
Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks
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Adam Formica
commented
Think this would be very helpful to our organistaion as we have a number of project running for a number of clients who have different cc needs.
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Alicia Critchley
commented
Xero, this is a basic option, please make this available
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Gemma Indra
commented
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Gemma Indra
commented
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Gemma Indra
commented
Xero .... if your customers have been asking for this for over 1 year... why haven't you implemented this yet???
Just give us a drop-down box where we can select which email address we want to send the purchase order/remittance/invoice etc to !! Please :) -
Gemma Indra
commented
This feature would be incredibly helpful and is an issue we are dealing with at the moment.
I myself email purchase orders to our suppliers to their sales email address.
Another staff member emails remittances to their accounts email address.
And another staff member emails sales invoices to a different email address again.
All 3 of us need to delete each email address from the auto generated email pop-up box each time we send... quite annoying and time consuming!! -
Reece Galley
commented
A simple idea that many people are asking for - statements to 2 person, invoices to another
Thank you -
Paul Nasso
commented
Please escalate this, hopefully it is relatively easy to implement it. Competitors have had this option forever.
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Paul Nasso
commented
PO and Remittance advice - separate email address - ability to select different email address for sending PO and remittance advice to supplier. Currently able to add mutiple email addresses to contact, but then required to remove the unwanted email address when sending a PO or remittance advice. This can be labourious when creating a batch payment.
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Beverley Dollery
commented
This is needed urgently!
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Beverley Dollery
commented
This should be fundamental to Xero and is needed urgently please! One of the reasons we switched to Xero to save time but the lack of being able to specify separate email addresses for different departments is causing a lot of of extra work.
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Amanda Hensberg
commented
I would like to be able to add different email addresses to select to send remittance advices or purchase orders
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Celia Goddard
commented
Yes! our customers have a buying team separate to the accounts department and currently we have to include both departments in on al documents (quotes and invoices and statements) which really annoys them as the accounts team have no interest in the quotes and the buying team has no interest in the invoices!
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Dan Thomas
commented
HAving just started using Xero, I am amazed that this isn't a standard function.. Every single customer has different people involved in the purchasing process and the ability to send only the correct information to the right person is imperative. Accounts do not want copies of all quotations.
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Tania Spencer
commented
This really needs to be sorted. We send PO's to suppliers to their sales team, but in order to be able to send remittances once invoices are paid, I need to include an email address for their accounts team. This means both sales and accounts departments get emails for both POs and remittance advice. There should be a tick box to send emails to specific contacts for specific purposes
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Ruth Tonkin
commented
Just had a client asking for this exact thing, as they have changed to an automated system for receiving invoices and statements. I had to go back to them and say sorry cant do this with xero.
Hopefully we don't loose them as a customer due to this function not being available. -
Chris Curlett
commented
This is such a good idea Jan that XERO will ignore it!
This is their normal way of responding to ideas that increase efficiency and are made by a user supported by many users!
Typical of there condescending attitude.
Good luck with this but do not expect much to happen!
Chris Curlett
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Sharlene Davies
commented
we are being asked to send invoices, statements and remittance advices to different email addresses as our customers have an automated processing system for their invoices. The other documents are not being received by the appropriate person due to only being able to send to one email address for all documents.
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Ryan O'Connell
commented
Need this yesterday...
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Eliza Barwick
commented
Yes, we need to be able to send POs to a sales emails at with our suppliers, and then the remittance advices to the accounts emails/departments. Our suppliers have requested this of us, and we have to remember which one to manually remove when sending these emails.