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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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working on it  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression. 

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  • Greg Bickert commented  ·   ·  Report

    I gave up waiting. Me and my ~70 sets of client books will be maintained in other software. What a waste of my time even investigating Xero.

  • Andrew Harvey commented  ·   ·  Report

    Is there a progress report? My growing business now has a national client with 26 branches and now I find that Xero doesn't have a workable solution for parent & child sales accounts? Would have thought that it would have been a high priorty for Xero as those of us at the operational end of our businesses find this a critical and fundamental gap in Xero. But I see some have been waiting 10 years for the solution. Can only mean that the boffins either don't see the problem, or the solution? Hopefully I am wrong and Xero can commit to a "go live" date?

  • Gareth Vaughan commented  ·   ·  Report

    Hi, Jumping on this post because I expected multiple delivery address' to be quite a basic function. Please can we have an update on this. I would really like to stick with Xero but we all REALLY REALLY need this function!

  • Becky Jayne commented  ·   ·  Report

    Any update? Ive convinced my new employer to switch over from MYOB. Im feeling we will have to stick with MYOB if this isnt available this month.

  • wayne chivell commented  ·   ·  Report

    Hi Kelly, it seems you last posted on this subject in March 2023, are there any updates on how this is progressing?

  • Grant Clarke commented  ·   ·  Report

    When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
    please expedite this request - from a user its embarrassingly non-compliant.

  • Jack Byrnes commented  ·   ·  Report

    Reading over these comments is laughable. How is adding an extra contact field taking months and months. Xero could easily be the number one option in the accounting software space, but missing some very basic options holds it back. Such a shame.

  • Greg Rostron commented  ·   ·  Report

    Reading Michelle Flynn's comments below fills me with anger. OMG. Such a simple yet essential feature is not being implement and clients are simply ignored.
    We are going back to MYOB come 1 July 2023. I've had enough!

    And Kelly Monroe - Xero Community Manager - how about giving us an implementation date?

  • Michelle Flynn commented  ·   ·  Report

    This feature request has been ongoing since 2012. During this period, Xero removed the original dates from the discussion thread, and to make matters worse, they also deleted the original comments on this new "Products Idea" forum. Unfortunately, my comment is missing, so I'm reposting it here.

    The issue is that if you do work for a big organisation with hundreds of employees and you are running multiple projects you can't invoice individual people or departments under the same organisation. I know you can add extra contacts but this still doesn't work, as I need the statements generated to ONLY include projects to that relevant team member.

    I have resorted to fudging the company name by adding periods in various locations, for example:

    Business Name PM Pty Ltd
    Business Name PM Pty Ltd.
    Business Name PM Pty. Ltd
    Business Name PM Pty. Ltd.
    Business Name PM. Pty Ltd
    Business Name PM. Pty Ltd.
    Business Name PM. Pty. Ltd.
    Business Name. PM Pty Ltd

    This is NOT a very elegant way of managing it and I have also run out of options!

    Xero please advise if you are listening to your customers and if this will ever make it onto your roadmap.

  • Freya Pieroz commented  ·   ·  Report

    I've had to create separate contacts for each Defence contract manager, because of this. There's a lot of them. Each invoice has to be CC'd to the correct contact when you send it to Defence accounts, and I'm not willing to bet on my ability to not make typos when changing things repeatedly, so multiple unnecessary contacts it is...

  • Karen Simpson commented  ·   ·  Report

    This is a huge shortcoming in Xero, there is no logical reason to not have this feature enabled prior to offering accounting software of this calibre. Kelly, any chance you could give a finite date as to when this basic feature will be live?

  • Kelly White commented  ·   ·  Report

    Wow, can't believe how long some of you have been waiting for this fix!

  • Peter Harrie-Thompson commented  ·   ·  Report

    If its been in the pipeline for some where between 5 and10yrs as mentioned previously, then there is a strong chance that it will never be actioned!

  • Nino Driussi commented  ·   ·  Report

    We have about 10 clients that would love to get off of Quickbooks...and on to Xero. But Xero does not listen to the clients needs. This feature is a basic requirement for most companies doing B2B transactions.

    There are other request we have posted and they are being ignored by Xero development team. How long will it take to implement those basic ideas. I guess Xero does not want to improve their software. What a waste of .... talent, time, money....everything about on this software.

    Mean-time we are on the sidelines..... waiting!

  • Will Broome commented  ·   ·  Report

    Yep requested along with 1000 other things (all about 5 to 10 years ago on the old ideas and comments system they conveniently removed) that would have made Xero the best in the market - but they know best.

    It's telling that the last update from Xero was March 06, 2023.

    We're talking about "Ability to create and save multiple addresses for a single contact record"

    Anone would think they are working with NASA the amount of time this has taken - 78 days and counting - sorry I'll be kind... only 53 working days have elapsed :|

    p1ss poor from a company that really doesn't give a dam n about it's paying subscribers.

  • Bianca Davitt commented  ·   ·  Report

    I'm still waiting for this after it was first requested about 10 years ago (in the old version of the portal).......

  • Carl Hutchinson commented  ·   ·  Report

    Hi Kelly, any update? As other posters point out, Sage and QuickBooks have this basic feature as standard. Regrettably, I'm at the point now where I feel there is no alternative other than to move clients off Xero and back to Sage/QB.

  • Stacey Chandler commented  ·   ·  Report

    I cannot believe this function is not available. I also regret following the advice of our accountants to switch to Xero. Should have stuck with Quick Books as their Customer 'Jobs' for those repeat customers with different delivery addresses worked perfectly.
    Feeling very frustrated right now.

  • Kelly White commented  ·   ·  Report

    Hi Kelly, it's great you are working on this.

    I'm frustrated by the restriction of address fields to 2 only.

    Below is my recent email to your support team.

    We have many customers with more than 2 addresses, as below

    1) Shop address
    2) warehouse address
    3) Billing address

    However we are only able to add 2 addresses to the Contact Details page, which means valuable information is missing from their Contact records.

    Can you please add an extra address field into the Contact Details Section?

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