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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

1,312 votes

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

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  • Grant Clarke commented  ·   ·  Report

    Hi Kelly checking to see status update for this query.
    Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
    Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate

  • Margie Adams commented  ·   ·  Report

    An additional complication that not having multiple ship to addresses for each customer causes: if I change the delivery address for a different job site for an existing customer in order to have the invoice be correct, it changes all invoices prior to this one to match the change. So there is no way to track where an item was shipped unless we record it somewhere outside of Xero. Even just the step of keeping invoices intact as they were when created would be helpful!

  • Greg Rostron commented  ·   ·  Report

    I see the flashy ads and advertising at sporting events and think if Xero only spent more money on basic product features they would get so many more customers just by 'word of mouth'. Currently I advise any business contacts I have to avoid Xero like the plague. :-(

  • Graham Tottle commented  ·   ·  Report

    Xero's attitude to this "issue" is nothing short of contemptuous to its clients. The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?
    We all had an e-mail from the new CEO (Sukhinder Singh Cassidy) saying she wanted to be open to clients so I wrote to her, only to get a reply from minions with the usual platitudes fobbing off the questions - so much for a "new broom".
    Xero spend a fortune on slick TV adverts, but can't even be bothered to look after the genuine concerns of its existing users.
    Time is running out for Xero as far as many users are concerned.

  • Roy Brown commented  ·   ·  Report

    Thanks for the support Peter Kerly. I will at todays Xero roadshow in London where I am going to find a Xero person to talk about this face to face.

  • Peter Kerly commented  ·   ·  Report

    100% agree with Roy Brown.
    All this tinkering is not necessary.
    Add some worthwile content as has been requested by many people and do it soon and keep it comming.
    Thats what we are looking for.

  • Roy Brown commented  ·   ·  Report

    I have looked back and this was first raised 11years ago!! It now has 823 votes! I have to ask what is the point of users asking for the functionality they need if it is going to be ignored? It seems to me that Xero does more tinkering with the look and feel than improving functionality.

  • Ben Smith commented  ·   ·  Report

    Do you have any update on this at all please, as it's been a long old while since last one?

    This is a pretty critical function, which seems to be available in most competitor products.

    We sell to a number of clients who need delivery to many different end customers each, so without this function we are having to make use of a number of frustrating workarounds.

    Please update.

  • Robin Clark commented  ·   ·  Report

    This is clearly not a priority for Xero. The best way to vote is with my feet. I will be leaving Xero to another platform. Quick books and Sage both have the function.

  • Katrina Steffens commented  ·   ·  Report

    @Kelly Munro - your last post is six months old. Can we please have an update on the progress? I realise it's complex, however as you can see, there are a lot of comments so a lot of people are interested in this requirement.

  • Graham Head commented  ·   ·  Report

    We supply a number of organisations such as care home groups and retail outlets that are billed centrally but have multiple delivery points, at the moment there is only the facility to have one delivery address per billing address.
    The ability to "add more" would make so much difference as the only option is seems is to have multiple contacts.
    May stop us converting to Xero

  • Nino Driussi commented  ·   ·  Report

    Zero will never update anything.... We have learned by just watching the pain other Zero users are going thru. We advise our client to beware of this solution for it is not for everyone.

  • Emma Rosenblatt (Accounts) commented  ·   ·  Report

    If our contact is say ABC Council, we need the ability to put multiple people to this contact. For example, our Customer is ABC Council, and I want 4 contacts for this customer, there are 3 different sales people we talk to who are in charge of purchasing for different areas in the company. On top of that there will be an additional person, accounts payable, that requires the invoice we send.

  • Julie Gilchrist commented  ·   ·  Report

    I want to be able to add phone numbers for the extra contacts.

  • Lynsey Dawson commented  ·   ·  Report

    This is a must have feature. So annoying when you have to change the information each time.

  • Twane Schoombie commented  ·   ·  Report

    If we can have the option of choosing the delivery address from a drop down list, it will be great.

  • Rach McDowall commented  ·   ·  Report

    Kelly, it’s been 7 months and an update is needed. I think it’s important to communicate regularly on the progress. You have indicated that you are WORKING ON THIS and therefor 7 months of programming should have even enough time to make this correction/improvement. I know that some of these requests need to be coded using a more modern platform but fur USER EXPERIENCE & LOYALITY Xero needs to communicate the progress.

    Please check all the suggests you have commented on and PROVIDE AN UPDATE, even if the task has taken you longer than expected.

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